I cannot retrieve email from company exchange?

Question

Level 1

20 points

I cannot retrieve email from company exchange?

I am trying to retreieve my email from my company, I have no problem connecting using IOS7 on both my iPad and iPhone but cannot connect from my iMac or Macbook Pro? I have spoken with our IT deprt but still no joy, however, I downloaded TouchDown (Beta) from NitroDesk yesterday and believe it or not I downloaded all my mail on my desktop! Happy days you might think...yes to a degree but as it is still in beta it is very limited, but my question is, how come this email client can connect but Apple Mail or Outlook cannot? Same settings...

MacBook Pro (13-inch Early 2011), Mac OS X (10.6.5)

Posted on Oct 10, 2013 1:30 AM

Reply

Answer 1

Csound1

Level 9

59,973 points

Oct 10, 2013 8:01 AM in response to JamerUK

IOS devices and OSX devices use 2 different connection methods, same settings won't work.

Ask your IT dept for the settings required for a Windows machine, use those on your Macs (Windows and OSX use EWS to connect, IOS devices use EAS)

Reply

Answer 2

JamerUK Author

Level 1

20 points

Oct 10, 2013 8:05 AM in response to Csound1

They just tell us to use Outlook Webmail to access but i would prefer to use my email client obviously, but how come this app TouchDown works then on my mac?

Reply

Answer 3

Csound1

Level 9

59,973 points

Oct 10, 2013 8:08 AM in response to JamerUK

Remind your IT dept that you all work for the same organization, then tell them to do their job.

Mac Mail works with Exchange 2007 or newer, if the IT dept will stop playing silly with you.

Reply

Answer 4

JamerUK Author

Level 1

20 points

Oct 10, 2013 12:21 PM in response to Csound1

Tell me about it. Still curious as to why this app works on my iMac/Macbbok Pro but Apple Mail and Outlook do not? What does this app have that others don't?

Reply

Answer 5

Csound1

Level 9

59,973 points

Oct 10, 2013 12:28 PM in response to JamerUK

Touchdown claims to add support for ActivSync (EAS) just like an IOS device, Macs do not support EAS out of the box. They support Exchange Web Services (EWS), same as Windows machines.

Unless your company uses an old version of Exchange (2003 or earlier) there is no reason why you can not connect to it using your Mac. I use Exchange 2007 (SBS 2008) with MS Exchange on 10.6.8 and 10.8.5 with n issue whatsoever.

Reply

Answer 6

JamerUK Author

Level 1

20 points

Oct 10, 2013 4:24 PM in response to Csound1

Well TouchDown is ceratinly downloading all my mail okay, but like I said previously it is still in beta and is quite limited. I was hoping someone was aware of maybe another email client that would also work like TouchDown but with better features...

I will have another chat with our IT department next week but to be honest its very political at our company so I am not going to hold my breath. Thanks for the replies thus far.

Reply

Answer 7

JamerUK Author

Level 1

20 points

Oct 13, 2013 1:39 AM in response to JamerUK

Anyone know why this app works and others do not?

Reply

Answer 8

JamerUK Author

Level 1

20 points

Oct 26, 2013 10:56 AM in response to JamerUK

Anyone help with this or is there any difference since Mavericks was launched?

Reply