1 Reply Latest reply: Oct 12, 2013 8:52 AM by pedro d
Petercoffa Level 1 Level 1 (0 points)

I am not getting notifications when a text comes in


iPhone 4, iOS 7.0.2
  • pedro d Community Specialists Community Specialists (2,535 points)

    Hello there, Petercoffa.

     

    The following Knowledge Base article provides some troubleshooting steps for working with Notifications:

     

    iOS: Understanding notifications

    http://support.apple.com/kb/HT3576

     

    Particularly:

    Troubleshooting notifications

    Push notifications require an active Wi-Fi or cellular connection.

    Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. For more information, see Unable to use Apple Push Notification service (APNs).

    If you're not receiving notifications for a specific app, try these steps:

    1. Verify that the app supports notifications.
    2. After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
    3. Check Settings > Notification Center to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.