Can't copy & paste in Safari email

Question

Level 1

6 points

Can't copy & paste in Safari email

I have OSX 10.6.8, (snow Leopard) Power PC, G4. (new Jan. 2012). For 2 year, I have been able to

highlight text, with mouse, in one email and paste it into a new email - until October 2, 2013. In Safari, and also Firefox. I Cannot

do it anymore. I can paste from a document to email, but not email to email. So maybe it is just the copy function.

For the past two weeks I have been going around in circles with Comcast/Xfinity about them problem. Finally after paying fifty busk

for tech support, I was told that it's not Comcast/Xfinity's problem, but Safari/Apples problem. Is this true? Has anything changed with Safari?

Or did the settings on my computer get screwed-up?

P.S. Comcast/Xfinity did give me a "work-around" to the problem: Highlight text and then right click on mouse. Then drop down menu appears.

I click on copy. Then I go to new email & hit command V, and it pastes. I do not like to do copy & paste this way. Up until Jan. 2012,

I was using OSX OSX 10.4.11 - 8 years old - with a single function mouse. I still haven't gotten use to the new mouse.

MAybe I'm the problem?

iMac-Power PC G4, Mac OS X (10.4.11)

Posted on Oct 10, 2013 5:25 AM

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Answer 1

Oct 10, 2013 7:03 AM in response to Don Gee

Can you tell me what method you were using to copy and paste before?

- Were you pressing cmd-C to copy and cmd-V to paste?

- Were you going to the Edit menu at the top of the screen and clicking Copy and then Paste?

- Something else?

If "something else", one of the three methods (two I mentioned, one you already know) should work for you.

Matt

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Answer 2

Don Gee Author

Level 1

6 points

Oct 10, 2013 7:33 AM in response to Matt Clifton

I have always used cmd-C & cmd-V. For what it's worth, I am using Safari v. 5.1.9

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Answer 3

Oct 10, 2013 7:43 AM in response to Don Gee

And this is Comcast webmail that you're working in? When you click cmd-C, do you see the Edit menu flash? (That's the normal behavior for a successful copy into the clipboard).

Have you tried Firefox? I don't know if the very latest version is compatible with 10.6, but they should maintain an archive of older versions if you need one.

Matt

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Answer 4

Don Gee Author

Level 1

6 points

Oct 10, 2013 8:25 AM in response to Don Gee

Yes, Comcast webmail. Also same problem with Firefox. Do not see menu flash. The only time I see the menu is when I click-right, and hold, on my mouse. Then when I scroll to copy - it works. I can paste into a new e-mail.

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Answer 5

Oct 10, 2013 9:19 AM in response to Don Gee

It sounds like, if cmd-C copy works everywhere (including in Safari and Firefox, on regular web text) except for the Comcast email system, they're using some bizarre coding that prohibits copy from working. If that's the case, unfortunately nothing you can do about it other than use one of the other methods. Or use a desktop email program like Apple Mail to pick up your Comcast email.

Matt

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Answer 6

Don Gee Author

Level 1

6 points

Oct 10, 2013 10:13 AM in response to Matt Clifton

Your last (e-mail) RE:

. . . Comcast email system, they're using some bizarre coding that prohibits copy from working. . .

Didn't post here. But thanks! Will go back to Comcast. They're the worst. Talked to Executive Office yesterday and they are the worst of the worst.

P.S. Funny, I had to click-right on mouse to copy the above into this message. Couldn't cmd-C & cmd-V to do this. Then I get this dashed box around??????????

P.P.S Are there any settings/preferences, in Safari, that could have been somehow changed??????????

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