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Q: I downloaded an album on my phone, but three songs would not download. Now what do I do? I go to download again, but they say purchased.

I downloaded an album on my phone, but three songs would not download. How do I get them to download? I go to try again, but it won't let me because they say they are already purchased.

Posted on Oct 10, 2013 6:09 AM

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Q: I downloaded an album on my phone, but three songs would not download. Now what do I do? I go to download again, but they say purc ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 10, 2013 6:14 AM in response to barrel36
    Level 10 (134,181 points)
    iTunes
    Oct 10, 2013 6:14 AM in response to barrel36

    Depending upon what country that you are in then do they show in Purchased tab in the iTunes store app on your phone for downloading ? Music can't be re-downloaded in all countries so you may not have an option for music in the Purchased tab.

     

    If you aren't in a country where you can re-download music then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption