1 Reply Latest reply: Oct 10, 2013 6:14 AM by King_Penguin
barrel36 Level 1 (0 points)

I downloaded an album on my phone, but three songs would not download. How do I get them to download? I go to try again, but it won't let me because they say they are already purchased.

  • King_Penguin Level 10 (120,171 points)

    Depending upon what country that you are in then do they show in Purchased tab in the iTunes store app on your phone for downloading ? Music can't be re-downloaded in all countries so you may not have an option for music in the Purchased tab.

     

    If you aren't in a country where you can re-download music then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption