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HT1725: iTunes: How to resume interrupted iTunes Store downloads

Learn about iTunes: How to resume interrupted iTunes Store downloads

HT1725 error 8003; why and fix

868 Views 1 Reply Latest reply: Oct 10, 2013 7:21 AM by King_Penguin RSS
Ilifromco Calculating status...
Currently Being Moderated
Oct 10, 2013 6:47 AM

Downloading takes an infinity, jumps from '1 hour' to '6 hours' etc.  This is one problem. The second is, once I get a movie, it pauses and won't restart until I come back to it the next day or so.  But after this second pause, I am getting a 8003 error.  Anyone know why this is happening?  What is the fix?

MacBook Pro with Retina display
  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    Oct 10, 2013 7:21 AM (in response to Ilifromco)

    There is some troubleshooting for that error message on this pagehttp://support.apple.com/kb/TS3297 :

     

    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.

     

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