Compressor droplets no longer working - appear with a cross through

Question

Compressor droplets no longer working - appear with a cross through

Hi,

We're having a problem with creating droplets from Compressor on one of our iMacs at work.

We're using Compressor v3.5.3 on a iMac running osx 10.6.8 (the reason we haven't upgraded our os is because of also using final cut server in our workflow). When we create a droplet from compressor and save to the desktop, the icon appears greyed out with a cross through. Attempting to open the droplet comes up with an error that says 'You can't open the application YouTube HQ 16-9 HD 1920*1080 because it may be damaged or incomplete."

The strange thing is when we save the droplet from compressor straight to another machine (same kind of imac, same osx, same final cut studio) the droplet works. Can anyone suggest an answer as to why this might be happening?

Thanks for your help in advance.

Oliver

Posted on Oct 10, 2013 6:54 AM

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Answer 1

Oct 10, 2013 7:42 AM in response to Oliver Harrison

what happens if you try and use the same settings from within compressor to convert a file?

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Answer 2

Oct 10, 2013 8:58 AM in response to Michael Grenadier

This works fine.

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Answer 3

Oct 10, 2013 9:00 AM in response to Oliver Harrison

We need to get droplets working again though to fit with our current workflow.

Thanks

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Answer 4

Oct 10, 2013 9:01 AM in response to Oliver Harrison

Seem to remember someone here posting a similar problem, so do some searching. The only ideas I have a general things like repairing permissions, running diskwarrior and disk utility: repair disk.

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Answer 5

Oct 10, 2013 12:24 PM in response to Michael Grenadier

https://discussions.apple.com/thread/3580679?answerId=18185738022#18185738022

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Answer 6

Oct 11, 2013 2:30 AM in response to Michael Grenadier

Hmmm, saw this while searching the forums. Only problem is we don't have a previous OS running on any computer in our office.

Do you think this is a problem with the OS or Compressor?

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Answer 7

Oct 11, 2013 6:54 AM in response to Oliver Harrison

I have no idea. Did you try repairing permisssions, etc as I suggested in an earlier post?

Have you tried saving the droplet to a different local drive?

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Answer 8

Jul 30, 2015 8:15 PM in response to Oliver Harrison

I found the solution on Creative Cow:

In this case, it is the Droplet application (inside the Compressor application package) that has become corrupt. I have seen this before and not been able to source why this happens. But you will notice that Compressor Repair does nothing to fix (because it operates on the QMaster engine and prefs, neither of which are the application package). You will also notice that any droplets that work on other systems will not work here, and any new droplets created on this system also won't work. The solution is to find a copy of the Compressor program (from another station if you have it). Show Package Contents and you will see the Droplet application inside. Copy that Droplet application into the Compressor package on your non-working system. Voila it all works again.

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