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sync erases podcasts on ipad

829 Views 13 Replies Latest reply: Oct 15, 2013 2:58 PM by The Hammer610 RSS
Lawrence Hammer Calculating status...
Currently Being Moderated
Oct 10, 2013 9:17 AM

I was on a long trip and dutifully downloaded a weekly podcast to my iPad.  Now, I come home and hookup the iPad to my Mac and my downloads are gone and apparently irretrievable.   What do I do to keep the Mac from wiping out what I have put on my iPad during a sync?   Over the past year, I have lost all sorts of documents and podcasts and have gotten to the point where I never want to sync again.  

 

If Apple assumes what is on my Mac should always overwrite what is newer on my iPad, then they do not understand the concept of syncing.

 

I am just bleeping furious.

iMac, Mac OS X (10.6.7)
  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 10, 2013 12:25 PM (in response to Lawrence Hammer)

    Have you ever botherd to read any of the user manuals or the ipad, mac or itunes in the past year? By default, itunes will replace anything on your ipad with whatever is in your itunes library on your mac. This has always been the case, nothing new.

     

    You can turn off auto-syncing and sync only the content you want.

     

    IOS: Syncing with iTunes

    http://support.apple.com/kb/HT1386

     

     

    User guides

    iOS 7

    http://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf

     

    macbook

    http://support.apple.com/manuals/#macnotebooks

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 10, 2013 12:39 PM (in response to Lawrence Hammer)

    If you need help with a specific issue, there are people here that may be able to help. If you just want to swear and rant then no here can help with that.

     

    There is a place to leave feedback though

     

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 15, 2013 7:38 AM (in response to Lawrence Hammer)

    My response was to this comment by you:

     

    Over the past year, I have lost all sorts of documents and podcasts and have gotten to the point where I never want to sync again. 

     

    Why would you put up with this issue for this long and not educate yourself on why it was happening or seek assistance?

     

    I would never spend the amount of money for an ipad, iphone, mac, etc, and not take the time to learn how to use it and risk losing my valuable data.

     

     

    Your angry second post set the tone for my reply.

     

    Crap, now they are all gone.  All I wanted to do was add one to my iPad from iTunes (since the iPad said it was already downloaded and I could not download it again).  Now all my podcasts are gone!  All 50+.   **** you iTunes and the iPad.   Piece of crap software.

     

    I realize you may have been frustrated at the time, but If you seek more positive replies then try coming here with a more positive post.

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 15, 2013 8:09 AM (in response to GrumpyGator)

    Maybe you forgot what you posted.

     

    Oh wait, you then backed it up with this:

     

    I stand by my statement.

     


  • The Hammer610 Level 2 Level 2 (285 points)
    Currently Being Moderated
    Oct 15, 2013 8:31 AM (in response to GrumpyGator)

    GrumpyGator wrote:

     

    My response was to this comment by you:

     

    Over the past year, I have lost all sorts of documents and podcasts and have gotten to the point where I never want to sync again. 

     

    Why would you put up with this issue for this long and not educate yourself on why it was happening or seek assistance?

     

    I would never spend the amount of money for an ipad, iphone, mac, etc, and not take the time to learn how to use it and risk losing my valuable data.

    There is a previous post where I had the same problem, asked questions, and received nebulous not particularly helpful replies.  I did research and spent far too much time on this issue.  Based on the formation I had before, I think I have to turn "sync" off.  I did that.  Unknown to me, sync was turned back on when I connected the iPad to the Mac.  That may have happened when I upgraded (against my will) to iTunes 11, which was necessary to use the iPad after I upgraded to iOS7. 

     

    My Apple issues are:

     

    1) Forcing me to upgrade to iTunes 11. I can understand why this might be necessary from a software programming perspective, but I do not like iTunes 11 (and have notified them of what I dislike about iTunes 11).

    2) Defaulting back to sync after I upgraded to iOS7 and iTunes 11.  This caused the loss of my data.  It was not due to lack of education on my part.

    3) Having a defective sync process to begin with and not fixing it.  There are any number of sync programs out there that are smart enough to not overwrite new data with older data.  Apple generally makes great software.  This is not it.

     

    I still am not certain the method for me to transfer data from and to the iPad / Mac, without losing information on the iPad.  Correct me if I am wrong, it appears that I have to turn sync off.  When I make that selection, I get a warning that "All existing books will be removed...."  I don't want that.  I want it to leave the books on my iPad alone.  Sync and I lose those not on my iMac.  Deselect sync and it removes all books on my iPad. Rather a Catch-22 in my way of thinking.

     

    Given how user friendly I find the Mac to be, and the iPad to be, this method of transferring files back and forth between the two is poorly implemented.  There are many others posting that back up my opinion, so Apple is aware of it.   

     

     

    Your angry second post set the tone for my reply.

     

    Crap, now they are all gone.  All I wanted to do was add one to my iPad from iTunes (since the iPad said it was already downloaded and I could not download it again).  Now all my podcasts are gone!  All 50+.   **** you iTunes and the iPad.   Piece of crap software.

     

    I realize you may have been frustrated at the time, but If you seek more positive replies then try coming here with a more positive post.

     

    I agree that I was at fault for my angry post.  I should have waited prior to posting. 

     

    My wife and I have a saying:  My acting badly is not an excuse for your acting badly.   :-)

  • The Hammer610 Level 2 Level 2 (285 points)
    Currently Being Moderated
    Oct 15, 2013 9:01 AM (in response to GrumpyGator)

    GrumpyGator wrote:

     

    Maybe you forgot what you posted.

     

    Oh wait, you then backed it up with this:

     

    I stand by my statement.

     


     

    There you go being snarky again, instead of being helpful.  My statement was:

     

     

    Yes, I have read the manual.  And as a long time Apple user, I have never found the iTunes method of sync logical.  I hooked it up to my Mac to move the photos I took on the iPad to my iPhoto and during the process, my podcasts were wiped out.  No warning.  Nothing.

     

    No matter how I try to set things up, I seem to lose something of value every time, even though all I want to do is transfer information from the iPad to the Mac.

     

    While studying the manuals might have warned me of this "issue", better software would not make it a default to wipe out newer information with older ones.

     

    That is a huge user software problem and I am shocked that Apple still, after all this time, allows it to occur.

     

    I have used sync software for years that is smart enough to sync two sources and retain the newer version no matter which one it is on.  This is not it.

     

    I do stand by that statement.  The way Apple syncs thing on the iPad is not up to Apple's standard of quality, user friendly software.  What happened to their statement philosophy:  "Step 2: Plug it in.  Step 3: There is no step 3"?  

     

    I have been an Mac user since 1988 and this is the first time that I have ever been told that I have to "read any of the user manuals or the ipad, mac or itunes in the past year?" to  prevent the loss of valuable data.

     

    http://support.apple.com/kb/ht1386?viewlocale=en_US

     

    "Each time you sync,  content is synced between your iOS device and computer to reflect new,  updated, or deleted content."

     

    But it does not do that.  It deletes new content on the iPad that does not exist on the Mac. At no point does this Apple article warn or tell how to prevent loss of data.

     

    Here are selected quotes from a search:

     

    "It took me a very long time to figure out how to sync my iphone with itunes without losing data."

     

    "The message one gets while trying to sync is bothersome, why would anyone want to lose their apps and data."

     

    "I braved the "Sync apps" button, and after seeing what it did to all my folders went back and restored from a backup on the old computer. Lovely people at tech support won't help me with this beacause I don't have a $100 potection plan. Now all syncs are taking forever and I'm NOT HAPPY! Help?"

     

    I could go on.....

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 15, 2013 9:12 AM (in response to The Hammer610)

    pointing fingers at each other will only keep us from moving forward

     

    syncing with itunes is designed to be a one-way transfer, it always has been (there are some work-arounds and some 3rd party apps to acheive what you want)

     

    I dont nesessarily like it or understand why it can't be differrent, but I accepted it a long time ago and thus don't have any problems in regards to its apparent design flaws.

     

    I download everything i want directly to my ipad and avoid using itunes until absolutey necessary. (ie; podcast app)

     

    Maybe some of these links may be of some help in addition to those i've already posted

     

    iTunes syncing


    How to transfer or sync content to your computer

    http://support.apple.com/kb/HT1296

    How to sync iphone to computer

    http://ipod.about.com/od/iphonehowtos/ss/syncing_iphone_4.htm

    Syncing multiple devices with one computer

    http://support.apple.com/kb/HT1495

    IOS: Syncing with iTunes

    http://support.apple.com/kb/HT1386

     

    Apple - Support - iPad - Syncing

    http://www.apple.com/support/ipad/syncing/

     

    ITunes: Syncing media content to your iOS devices

    http://support.apple.com/kb/ht1351

     

     

    BTW, you paid for a premium device, why wouldn't you then pay for premium support?

     

    Google can often be very helpful (usually not snarky)

  • The Hammer610 Level 2 Level 2 (285 points)
    Currently Being Moderated
    Oct 15, 2013 9:46 AM (in response to GrumpyGator)

    GrumpyGator wrote:

     

    syncing with itunes is designed to be a one-way transfer, it always has been (there are some work-arounds and some 3rd party apps to acheive what you want)

    http://support.apple.com/kb/ht1386?viewlocale=en_US

     

    "Each time you sync,  content is synced between your iOS device and computer to reflect new,  updated, or deleted content."

     

    Not true.

     

    I dont nesessarily like it or understand why it can't be differrent, but I accepted it a long time ago and thus don't have any problems in regards to its apparent design flaws.

     

    I download everything i want directly to my ipad and avoid using itunes until absolutey necessary. (ie; podcast app)

    Sorry to say that is a pretty sad state of affair for the Apple software.   I would like to use the iMac to back things up, update my podcasts and reflect any changes I have made to my contacts and calendar.  I do not use Apple's cloud because I am on OS 10.6 (so I can still use a few PowerMac programs I have).

     

    Thanks for the links.

     

    Maybe some of these links may be of some help in addition to those i've already posted

     

    iTunes syncing


    How to transfer or sync content to your computer

    http://support.apple.com/kb/HT1296

    How to sync iphone to computer

    http://ipod.about.com/od/iphonehowtos/ss/syncing_iphone_4.htm

    Syncing multiple devices with one computer

    http://support.apple.com/kb/HT1495

    IOS: Syncing with iTunes

    http://support.apple.com/kb/HT1386

     

    Apple - Support - iPad - Syncing

    http://www.apple.com/support/ipad/syncing/

     

    ITunes: Syncing media content to your iOS devices

    http://support.apple.com/kb/ht1351

     

     

    I read through all of these (BTW, I had read most of them before).  As mentioned above, the Cloud is not applicable for me.

     

    None warn me of losing my data.  Nor how to prevent it.

     

    The last link is mildly helpful.  However, I would like to auto sync my music (which comes entirely from my Mac), calendar and contacts to keep them up to date.  But if I do that, and deselect books and documents, it erases those.   No help.

    BTW, you paid for a premium device, why wouldn't you then pay for premium support?

     

    Google can often be very helpful (usually not snarky)

     

     

    I have never had to pay for premium support.  If I have to, I have selected the wrong product.  If I can work in Terminal, set up the inner workings of a LAN, act as tech suport for free for non-profits, create websites using Dreamweaver, I should be able to figure out how to sync my iPad with my Mac and not lose data.

     

    I have searched Google.  Some of the equally frustrated quotes that I posted came from Google.

     

    Thanks for trying to help.  Sorry to say that your conclusion was to not use iTunes and do not sync.

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Oct 15, 2013 10:14 AM (in response to The Hammer610)

    I know little about what you just described, but was able to figure out how to sync, download and backup data to my devices. (maybe I'm more lucky than smart)

     

    However, Google can be a friend or foe.

     

     

    http://lmgtfy.com/?q=how+to+sync+ipad+with+computer+without+losing+data#

  • The Hammer610 Level 2 Level 2 (285 points)
    Currently Being Moderated
    Oct 15, 2013 2:58 PM (in response to GrumpyGator)

    As I stated in my previous post, I have spent quite a bit of time on Google researching this, prior to this most recent event.  Mostly, I get complaints similar to mine.

     

    The search you sent to me is mostly about syncing with a new computer and not losing data.  N/A

     

    Correct me if I am wrong, but when you say "was able to figure out how to sync, download and backup data to my devices" wasn't your conclusion that iTunes is so messed up that you don't use it?

     

    "I download everything i want directly to my ipad and avoid using itunes until absolutey necessary."

     

    In a way, I did the same thing.  However, I like to update my music on the iPad occasionally.  And my problem occurred, I think, because I updated to iOS7 and iTunes 11, since I had previously disabled the sync function.

     

    "Have you ever botherd to read any of the user manuals or the ipad, mac or itunes in the past year?"

     

    So the answer to your question is, YES, thank you very much.

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