HT204266: Use the App Store on your iOS devices, Apple TV, or computer

Learn about Use the App Store on your iOS devices, Apple TV, or computer

MissSharmaine

Level 1 (0 points)

Q: app icon isnt showing but when i go to update or open it from the itunes store it does not open

I have previously had the app candy crush on my ipad it worked perfectally until yesterday. now the icon is missing but if i go to the app store it says it is open on my ipad yet does not open when i click the open button on the app within the app store. I have done a hard and soft reset of my ipad 4 times and nothing returns it to my screen or helps open it thru the app store. This must be a bug and I do not know what else to do. Please can someone help?

iPad 2, iOS 7.0.2

Posted on Oct 10, 2013 11:13 PM

I have this question too

Q: app icon isnt showing but when i go to update or open it from the itunes store it does not open

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by Diavonex,

Diavonex Oct 10, 2013 11:18 PM in response to MissSharmaine
Level 9 (66,735 points)

Oct 10, 2013 11:18 PM in response to MissSharmaine

Check your restrictions

Settings>General>Restrictions>Apps
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by MissSharmaine,

MissSharmaine Oct 10, 2013 11:33 PM in response to MissSharmaine
Level 1 (0 points)

Oct 10, 2013 11:33 PM in response to MissSharmaine

Restrictions enabled or disabled have no effect any other ideas please?
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by Diavonex,

Diavonex Oct 10, 2013 11:41 PM in response to MissSharmaine
Level 9 (66,735 points)

Oct 10, 2013 11:41 PM in response to MissSharmaine

Try Reset iPad

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.
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by MissSharmaine,

MissSharmaine Oct 11, 2013 4:30 AM in response to Diavonex
Level 1 (0 points)

Oct 11, 2013 4:30 AM in response to Diavonex

Yep I have tried this one too. It is bizarre as the iPad still thinks the app is still on but a search shows nothing and I have checked each app to see if it's linked or hidden inside another app but it's no where to be found...
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by Odwalla,

Odwalla Dec 11, 2013 10:13 PM in response to MissSharmaine
Level 1 (10 points)

Dec 11, 2013 10:13 PM in response to MissSharmaine

Similar problem here on retina iPad mini and the app Day One. I had previously purchased the iPhone-specific version of the app and downloaded that iPhone-specific version to my iPad (even though there is a separate dedicated iPad version).

My Day One icon is nowhere to be seen. Doesn't show up in search either.

When I go to the App Store and look up either of the versions I'm shown the same "Open" button. Hitting this button does nothing.

Please help!
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by Odwalla,

Odwalla Dec 11, 2013 10:16 PM in response to Odwalla
Level 1 (10 points)

Dec 11, 2013 10:16 PM in response to Odwalla

Reset my iPad and icon reappeared.

Thought I'd already done that ...
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HT204266: Use the App Store on your iOS devices, Apple TV, or computer

Q: app icon isnt showing but when i go to update or open it from the itunes store it does not open

All replies Helpful answers

by Diavonex,

by MissSharmaine,

by Diavonex,

by MissSharmaine,

by Odwalla,

by Odwalla,

All replies

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