HT204316: Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News

Learn about Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News

Rosannafrombletch

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Q: My i phone 5 will not come off of a blk screen with an apple sign on it?

My i phone 5 will no come off the blk screen with the apple sign on it? What do i do

Posted on Oct 11, 2013 1:53 AM

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Q: My i phone 5 will not come off of a blk screen with an apple sign on it?

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Helpful answers

by jason269,

jason269 Oct 13, 2013 2:10 PM in response to Rosannafrombletch
Community Specialists

Oct 13, 2013 2:10 PM in response to Rosannafrombletch

Hi, Rosanna.

Thank you for visiting Apple Support Communities.

I would first try a reset of the device. To reset a device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears. You may need to attempt this multiple times.

iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430

If the issue persists, you may need to attempt a restore on the device via forced recovery.

iOS: Unable to update or restore
http://support.apple.com/kb/HT1808

Regards,

Jason H.
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