5 Replies Latest reply: Oct 15, 2013 12:46 AM by Novocaine75
Novocaine75 Level 1 Level 1


I have updated my firmware in 6.0.

Since this upgrade, i am unable to play a movie or to buy one.


Have you developped a patch/hotfix regarding this problems?

Apple TV (3rd Generation)
  • Winston Churchill Level 10 Level 10
    Mac OS X

    Welcome to the Apple Community.


    1. First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
    2. Also check that your location, region and time zone are set correctly, you can only purchase or play content from the store in your location.
    3. If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
    4. If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).
  • Novocaine75 Level 1 Level 1

    Hi winston,

    Thank you for your help.

    I have tested all of your recommandations and nothing change.


    Same problems

  • Winston Churchill Level 10 Level 10
    Mac OS X

    .Are you able to purchase/play content on other devices.

  • ro75 Level 1 Level 1

    I am having the same issue. How did you fix it?

  • Novocaine75 Level 1 Level 1



    Winston, i can not purchase movies/ musics and play my purchased movies too.


    I have contacted apple care and for the moment, there is no solution. Apple care sent my request to developpment team and i am waiting.


    Apple care assistance tried to find the solution : configuration of new dns on my box, reboot, check itunes client etc....