Q: Unable to retrieve purchased album in library

I had preordered an album and when it was released, I can see that I purchased it, but it does not show up in my library nor does it let me play the full song (as if I have not bought it).

iOS 7

Posted on Oct 11, 2013 7:52 AM

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Q: Unable to retrieve purchased album in library

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by Allen A,

Allen A Oct 13, 2013 7:12 AM in response to arigby
Community Specialists

Oct 13, 2013 7:12 AM in response to arigby

Hello arigby,

The following article provides steps for downloading pre-orders once they've been released.

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

Cheers,
Allen
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Q: Unable to retrieve purchased album in library

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by Allen A,

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