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My Mac unbelievably has a virus (or flu)?

My applications have been dropped, and I've lost my documents etc. I run time machine, and an online back up. The backup is also corrupted. The online backup will not allow access by my machine - with notification of a security warning.


For all these years I always believed no virus could touch my Mac. I'm not techi but love being an apple user.


Seven days ago, something changed and I'm now infected. Cannot get "Morr Info" to show as it states it's been disabled.


Please help...?

iMac

Posted on Oct 11, 2013 12:35 PM

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Posted on Oct 11, 2013 12:43 PM

Your machne is not affected by a virus as none exist for OS X. What changed 7 days ago?

30 replies

Oct 11, 2013 1:26 PM in response to rkaufmann87

Hi - and thanks for replying. The only thing I can put it down to is my husbands Mac went in for a fix up, and he remote desk-topped to mine. All working well and then for apparently no reason this happened.


He just mentioned he uninstalled ClamX about then but I didn't know he was running that anyway.


Probably not that helpful. As I have iPad and iPhone, I only use Mac when needing to do documents, photos etc. haven't been on it since he remote desk topped so I'm saying, I did nothing. Typical user comment I hear you!

Oct 11, 2013 2:07 PM in response to Moonbeam Girl

Moonbeam Girl wrote:


For all these years I always believed no virus could touch my Mac.

...

Seven days ago, something changed and I'm now infected.



They've given him a new screen, picked up yesterday, and so far no other issues with rebooting.


It's not clear - is it fixed?


If your Mac is not performing as expected the very last thing you should suspect is a virus.


Just because its screen goes dark overnight doesn't mean it has a virus, any more than the darkness of night means the sun has been blotted out by invaders from another galaxy. Possible, but unlikely.


If you are still having trouble please explain the symptoms. Concluding your Mac is "infected" with something can only mislead you into taking actions that won't help and can only make things worse.

Oct 11, 2013 2:11 PM in response to John Galt

Ok - I'm really happy with that. Here's what's happened. For no apparent reason ... I lost 90% of documents, no photos, 90% of all items in my Applications folder. The most concerning is when looking through time-machine it too is also showing this however it goes as far back as backups of 2012 still with the limited items, not the expected of recent.


So, would love to know what it is? But really now out of knowledge building as husband has reformatted my hard-drive and all starting again. Good thing I have all my photos on iPad - and documents on an online backup.

Oct 11, 2013 2:51 PM in response to Moonbeam Girl

You should determine the reason for inexplicably vanishing files, lest it happen again.


nbar's suggestion regarding EtreCheck is worth considering but please do not use that link. Go directly to its developer's website and download it from there. Follow these instructions:

Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:


http://www.etresoft.com/etrecheck


Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:

User uploaded file

Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.


It will take a moment to run as it collects its data.


Copy and paste its output in a reply.


Do not be concerned about anything that says "Problem" or "failed".


EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.


When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.

Oct 11, 2013 3:16 PM in response to nbar

nbar wrote:


My link is to etresoft's (the developer's) website. Are you getting redirected?

Actually it shows up as a Google search:

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CCsQ FjAA&url=http%3A%2F%2Fwww.etresoft.com%2Fetrecheck&ei=LShLUrmPHtPb4AO_oYDoBA&usg =AFQjCNHs4TTBUJs0KvhHeiCxewRnLhKe-Q&bvm=bv.53371865,d.dmg

Your latest link is direct.

Oct 11, 2013 4:54 PM in response to nbar

Please, we all know that viruses are not technically synonymous with malware, but that technical distinction is lost on 99.99% of the people who come for help here. To them, virus is malware, means malware, and to reply to someone that it can't be a virus because there are none currently for OSX is a meaningless exercise in pedantry. Not only that, it is misleading, because there is malware, and they are therefore led to believe that there is no malware for OSX, since they equate the two.


To keep repeating this pedantic nonsense to people who need help is to do a great disservice. Why do they need to know this? If we are truly interested in helping people, we would realize that this is only a pointless distraction.

Oct 11, 2013 4:55 PM in response to WZZZ


Please, we all know that viruses are not technically synonymous with malware, but that technical distinction is lost on 99.99% of the people who come for help here.



If you are going to link the OP to an article based on the technical distinction, why would you imply they are synonymous? Was the whole point of your technical distinction not to differentiate between the two? I mean no offense, but that is more misleading than the statement, "No viruses currently infect OSX," which is, in itself, correct.

My Mac unbelievably has a virus (or flu)?

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