Kelsieee
Level 1 (0 points)

Q: My phone will not play any songs manually uploaded to my phone?

They were working fine before now it just skips over any song not purchased directly from the itunes store. It just started a couple days ago after a recent syncing and attempt to manually upload a couple new hard copy cds i bought. Both my phone and itunes are updated. All of the songs are still "on my phone" but when i click specifically on one it gets a red circle with a red square in it beside it the track name.

 

When my phone is plugged into my computer some of the new songs I was trying to upload are greyed out on the list of my music with a dashed circle beside. and as for the preexisting songs; if i click on them they get a ! in a circle beside it. Please help! I miss my songs. Thank you.

iPhone 4, iOS 7.0.2

Posted on Oct 11, 2013 1:24 PM

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Kelsieee

Q: My phone will not play any songs manually uploaded to my phone?

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  • by Delgadoh,

    Delgadoh Delgadoh Oct 13, 2013 1:45 PM in response to Kelsieee
    Level 4 (1,405 points)
    Oct 13, 2013 1:45 PM in response to Kelsieee

    Hey Kelsieee,

     

    First, I would try to resolve the issue with the ! in a circle that you're seeing in iTunes. There's some steps in the following article that go over what that ! usually means and how to fix it:

     

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

     

    Welcome to Apple Support Communities!

     

    Best,

    Delgadoh

  • by Kelsieee,

    Kelsieee Kelsieee Oct 14, 2013 12:44 PM in response to Delgadoh
    Level 1 (0 points)
    Oct 14, 2013 12:44 PM in response to Delgadoh

    Unfortuantely, this doesnt apply to me. The ( ! ) icon is only displayed on my Music list when my phone is plugged into the computer. All of my media is still present in my computer's Itunes library. The issue is strictly with my phone and it's inability to play any of the music transferred from my library.

     

    Should I try to remove all songs off of my phone and try transferring them again? If so, I'm not sure how to do that.

     

    Thanks for you input.

  • by davidell,

    davidell davidell Oct 15, 2013 4:25 PM in response to Kelsieee
    Level 1 (0 points)
    Oct 15, 2013 4:25 PM in response to Kelsieee

    Hi. I'm having this exact same issue.

     

    My iPhone 4 wouldn't sync properly earlier this evening - it just hung at stage 5/5 "waiting for items to sync" - and now it won't play any music except the tracks that I have bought from the iTunes Store (ie it won't play anything that I have imported to iTunes from CD) and nor will it play any podcasts. All the items are still visible in, and playable from, iTunes.

     

    Any help anyone can suggest would be gratefully received. Thanks.

  • by davidell,

    davidell davidell Oct 19, 2013 8:44 AM in response to davidell
    Level 1 (0 points)
    Oct 19, 2013 8:44 AM in response to davidell

    Hi again.  I seem to have resolved the problem, by backing the phone up; restoring to factory settings; then restoring the back-up.  The problem seems to have been related to a huge chunk of 'other data' stored on the phone.  This disappeared after the factory restore and the sync progressed smoothly.

     

    Hope that helps anyone else with the same issue?