Since I updated to the OS 7 I cannot use my Apple ID to remove Find My iPhone

Question

Level 1

0 points

Since I updated to the OS 7 I cannot use my Apple ID to remove Find My iPhone

Since updating to OS7, I lost access or iMessage and Face Time. It would not acknowledge my apple password even though it works in other areas. When I tried to reset my iPhone, it asks to delete Find My iPhone from iCloud. It won't let me. It won't acknowledge my Apple Password when I try to delete it. I've changed my password and it still does not work. I tried updating both OS 7.0.1 and 7.0.2 and that did not help.

iPhone 4S, iOS 7

Posted on Oct 11, 2013 1:32 PM

Reply

Answer 1

randers4

Level 9

63,567 points

Oct 11, 2013 1:57 PM in response to Wilkirj

Does your phone show your current iCloud ID in Settings>iCloud or did it revert to an older ID when you updated to iOS 7?

Reply

Answer 2

Wilkirj Author

Level 1

0 points

Oct 11, 2013 2:36 PM in response to randers4

It's still my current ID

Reply

Answer 3

randers4

Level 9

63,567 points

Oct 11, 2013 2:41 PM in response to Wilkirj

I'm not sure if any of these will help, but there was a recent article with some suggestions you could try here: http://osxdaily.com/2013/09/23/fix-imessage-and-facetime-activation-errors-with- ios-7/.

Reply

Answer 4

Wilkirj Author

Level 1

0 points

Oct 11, 2013 3:17 PM in response to randers4

I appreciate you trying to help me. I've tried all those suggestions. I got to the last one where I am trying to restore my phone, but I can't because it won't let me shut off Find My Phone in iCloud. I have to do this to restore the phone. It won't recognize my Apple password. Ugh!!! I even tried deleting my iCloud account and it keeps denying me because it says I have to delete Find My iPhone first! I deleted theFind my iPhone app and that didn't work. It still detects it in the cloud. I tried re-downloading the Find My iPhone app again to see if that would help and it won't let me do that either.

Reply

Answer 5

randers4

Level 9

63,567 points

Oct 11, 2013 3:30 PM in response to Wilkirj

You're welcome. I'm not sure what else to suggest since you indicated that you have already changed your password and it still isn't accepted. I'm afraid you may need to contact Apple support for help at this point. If you want to do this, go to http://www.apple.com/support/icloud/contact/, then 'Account and Setup', then perhaps 'Troubleshooting iCloud Account Issues', then 'Continue'.

Reply

Answer 6

wilma51

Level 1

0 points

Feb 26, 2014 2:39 PM in response to Wilkirj

reply i have the same problem called apple support they couldnt help me either all i got was 2 free songs and a new iphone that i cant fix

Reply