My MacBook suddenly started running slow

This is not the place to post your information. Start a new discussion topic fully explaining your situation and then post the EtreCheck info. If you want Lex's help then come back here with a link to your new discussion and he'll probably join you when he has the time. That's just the way this forum works. New topic for each user with an issue unless you just want a general discussion topic.

@John

@Mad

Hi, follow these last two and help. This is incredible (as John said). Don't let me do these alone, tow much sadness. 😀 We'll wait till we have the links to the new threads, this one is already too long anyway.

Lex

HELP ME PLEASE

Hardware Information:

MacBook Pro (13-inch, Mid 2010)

MacBook Pro - model: MacBookPro7,1

1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

System Software:

OS X 10.9.2 (13C1021) - Uptime: 2 days 0:40:58

Disk Information:

ST9750420AS disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

MACOS (disk0s2) / [Startup]: 749.81 GB (331.81 GB free)

MATSHITADVD-R UJ-898 disk2 : (846.4 MB)

May 05 2014 (disk2s0) /Volumes/May 05 2014: 1.6 MB (Zero KB free)

USB Information:

Apple Inc. Built-in iSight

Digidesign Mbox 2

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information:

Gatekeeper:

Anywhere

Kernel Extensions:

[not loaded] com.avid.usb.mbox.driver (1.3.0 - SDK 10.7) Support

[not loaded] com.avid.usb.mboxmini.driver (1.0.4) Support

[not loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.6.0 - SDK 10.8) Support

[kext loaded] com.digidesign.iokit.DigiDal (9.0f4) Support

[not loaded] com.digidesign.mbox2.boot.driver (10.3.5f211 - SDK 10.6) Support

[kext loaded] com.digidesign.mbox2.driver (10.3.5f211 - SDK 10.6) Support

[not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) Support

[not loaded] com.m-audio.usb.midisupport.driver (1.1) Support

[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support

[not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support

[not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support

[kext loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support

[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support

[kext loaded] com.serato.usb.kext (2.3.0) Support

[kext loaded] com.waves.driver.soundgrid (2.0.0) Support

Startup Items:

Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

PACESupport: Path: /Library/StartupItems/PACESupport

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[failed] com.digidesign.elevenrack.helper.plist Support

[running] com.digidesign.fwfamily.helper.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.paceap.eden.licensed.plist Support

[running] com.waves.daemon.SoundGridProtocolService.plist Support

[loaded] PACESupport.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.avid.mbox.helper.plist Support

[running] com.avid.mboxmini.helper.plist Support

[running] com.avid.mboxpro.helper.plist Support

User Launch Agents:

[loaded] com.google.keystone.agent.plist Support

[not loaded] com.zeobit.MacKeeper.Helper Support

User Login Items:

iTunesHelper

uHD-Agent

NIHardwareAgent

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Safari Extensions:

Ebay Shopping Assistant: Version: 1.1

Searchme: Version: 1.3

Amazon Shopping Assistant: Version: 1.1

Slick Savings: Version: 1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

BlueStacks Install Detector: Version: Unknown

3rd Party Preference Panes:

DigidesignMbox2 Support

Native Instruments USB Audio Support

Time Machine:

Auto backup: YES

Volumes being backed up:

MACOS: Disk size: 698.32 GB Disk used: 389.29 GB

Destinations:

SKRAPPY DRIVE [Local] (Last used)

Total size: 465.44 GB

Total number of backups: 8

Oldest backup: 2014-03-16 21:16:37 +0000

Last backup: 2014-04-24 14:17:02 +0000

Size of backup disk: Too small

Backup size 465.44 GB < (Disk used 389.29 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

76% WindowServer

1% ocspd

1% iTunes

1% Skype

1% coreaudiod

Top Processes by Memory:

176 MB Google Chrome

131 MB Skype

106 MB Finder

106 MB iTunes

97 MB Google Chrome Helper

Virtual Memory Information:

628 MB Free RAM

1.66 GB Active RAM

690 MB Inactive RAM

492 MB Wired RAM

13.46 GB Page-ins

1.44 GB Page-outs

As we've posted numerious times, if you want to discuss this topic in general, that's fine, but if you are here to solve your own personal issue then you are going about it in the wrong way.

Please start a new discussion topic, explain your problems in detail (e.g. what's slow, etc.) along with the EtreCheck output and you'll much more help faster. That's just the way these forums are designed to work.

While you are waiting, you might want to get rid of some Adware you installed. See the Adware Removal Guide, starting with "Spigot".

Then un-install MacKeeper in accordance with the developers guidelines. Look over the EtreCheck list to see if you recognize everything there as something you still need and use. If you really need to be running all that then you should start shopping for additional RAM as 4GB is the absolute minimum for Mavericks and your Page-outs number indicate you need more.

Hi Mad, I may be wrong, but I have the feeling that, when the crapware is gone and the old SL software, the PageOuts may diminish (it was more than 2 days), we'll see. But for that model MBP it is rather easy to upgrade the ram 😉

I couldn't really tell what all was crapware that Daniel has, other than the two areas I covered. It would appear that there is lots of audio related hardware and software installed, so I was just preparing him for the possibility that he might not be able to use all that with 4GB.

Hello Lex,

I have the same problem. I already started deleting files, but that barely makes a difference. Can you help me out?

I actually just wanted to make a backup and then reboot my macbook to factory settings. After that replace all the files from time machine back to my mac. Does that even work, or is there a better way?

Here's EtreCheck:

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C1021) - Uptime: 0 days 18:56:49

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (295,39 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

LaCie LaCie Desktop Hard Drive 750,16 GB

EFI (disk1s1) <not mounted>: 209,7 MB

LaCie (disk1s2) /Volumes/LaCie: 749,81 GB (748,55 GB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Anywhere

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.0.1) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.anchorfree.ajaxserver.plist Support

[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents:

[loaded] com.google.keystone.agent.plist Support

[failed] com.nero.HSMMonitor.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items:

None

Internet Plug-ins:

WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 51 Check version

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 189.86 GB

Destinations:

LaCie [Local] (Last used)

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Too small

Backup size 0 B < (Disk used 189.86 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

5% WindowServer

3% Google Chrome

1% backupd

0% mds

0% VLC

Top Processes by Memory:

143 MB com.apple.IconServicesAgent

123 MB Spotify

115 MB mds_stores

98 MB Google Chrome

94 MB Finder

Virtual Memory Information:

1.09 GB Free RAM

1.98 GB Active RAM

247 MB Inactive RAM

708 MB Wired RAM

741 MB Page-ins

0 B Page-outs

(The same time I'm making this post, I'm also making a back up on an external hard drive.)

Thanks in advance,

Maurits

Maurits, je moet na een "clean install" geen algemene restore van de TM backup maken (dat doe je alleen na bijv de vervanging van de disk op een overigens goed werkend systeem).

Maar zullen we niet eerst proberen een cleaning te doen.

We try a cleaning first, to see wehther that solves already the issue. OK?

Backup, backup, backup.

Tell me what you want.

Lex

Editing this post:

I think that completely uninstalling the Anchor software (Ajax and HotspotShield) will already solve your issue.

If you did it already we will remove the leftovers in the next action....

Lex

Lex,

De back-up duurt erg lang, 78 uur, en ik ben pas net begonnen. Geen idee waarom dat zo is. Die twee programma's die jij noemt heb ik eens verwijderd door ze vanuit de programma folder naar de prullenbak te slepen. Dat leek mij zo te werken. Hoe verwijder ik de leftovers ?

Kan ik de back-up annuleren/pauzeren en later verder gaan?

Maurits

OK, nu het niets maken heeft met deze thread, hoeven we de rest ook nit te lezen, anders zou een nieuwe thread beter zijn.

Uitgaandvan je Etrecheck list:

a. je hebt genoeg Ram en diskspace zo te zien. Als je zware programma's gaat draaien (FCP, Photoshop met grote workload en zo) kun je overwegen naar 2x4GB ram te gaan (simpel), laat me dat later maar weten hier. Je ziet vanzelf in Activity Monitor of er veel Page-Outs komen en het Memory vlakje oranje of rood gaat kleuren, dan wordt het wel nodig.

b. Zet Gatekeeper (SystemPreferences->Security&Privacy->General tab op 'Mac Appstore and identified developers', dat is wel veiliger.

c. cleaning met Finder, ik gebruik de engelse benaming als daar geen bezwaar tegen hebt:

1. ga naar de MacintoshHD->Library->Extensions folder en daarin delete de volgende file:

com.anchorfree.tun

2. ga naar de MacintoshHD->Library->LaunchDaemons folder en daarin delete de volgende files:

com.anchorfree.ajaxserver.plist

com.disc-soft.DAEMONTools.PrivilegedHelper.plist

3. in Finder Menu GO houd the Alt toets en kies Library dan in de Library folder klik de LaunchAgents folder open en daar in delete

com.nero.HSMMonitor.plist

(ik neem aan dat je nero niet meer gebruikt (is niet nodig, en geloof ik, niet meer Mavericks compatible)

4. Uninstall Wine en Winebottler, tenzij je versie 1.7 van Wine hebt, oudere zijn NIET compatible met Mavericks.

5. Ga naar de MacintoshHD->Library->Internet-Plugins folder en daarin delete de volgende plugins:

WidevineMediaOptimizer

6. In SystemPreferences klik de Java Applet open en disable Java. Dan sluit deze en dan weer CTL+click er op en kies "remove": je gebruikt Java niet meer en bovendien ziet er nu in Safari een prima setting om hetzelfde te doen. Laat de plugin in Internet-Plugins gewoon zitten.

7. Dan Herstart, Leeg de Trash. gebruik Safari als je super veiligheid wil, als het je te langzaam gaat, gebruik Firefox of Opera, uninstall Chrome (zo lek als een mandje en bovendie een 'memory leaker').

8. Nu maar eens kijken hoe het gaat.

Lex

(edited)

Lex,

Ik heb alle bestanden verwijderd gekregen, behalve com.anchorfree.tun. Die zit in een folder met 10 bestanden, echter zie ik (ook indien ik "ShowAllFiles YES" command gebruik) er maar 9 in extensions.

Mijn MacBook blijft erg traag. Zou het misschien aan mijn HD kunnen liggen, dat die gewoon beschadigd is? Of eventueel een laatste update van Apple die mijn Mac vertraagd? Hij is sinds deze week pas zo gaan presteren.

Heel erg bedankt voor je hulp.

Maurits,

1. kijk ook eens even in

MacintoshHD->System->Library->Extensions misschien zit deze daar. Wees voorzichtig in die folders. Let op in die folder zitten heel veel meer bestanden, dus het is even zoeken.

2. Ga naar MacintoshHD->Library->LaunchDaemons folder en kijk of de Java plist er nog in zit (com.oracle.java.Helper-Tool.plist), zo ja delete deze.

Herstart.

3. Nog traag:

- Het ligt niet aan Mavericks, zéér onwaarschijnlijk.

- Het kan liggen aan een incompatibele software, zoeken we nog uit.

- Het kan ook liggen aan je externe disk: als je die Lacie disk niet aangesloten is maakt dat verschil? hoe oud is dat ding? de startdisk lijkt me minder waarschijnlijk.

Beide disks gaan we nu even testen (dus met de Lacie aangesloten: start de Mac opnieuw op terwijl je de CMD+R toetsen ingedrukt houdt, dat gaat langzaam, zodra je de startbalk ziet kun je de toetsen wel loslaten. Na opstart krijg je een menu met vier punten, start de DiskUtility,

kies je "toshiba..." harddisk en klik "verify disk", als dat niet eindigt op 'OK', dan kies je ook "repair disk".

Nu doe je hetzelfde met de lacie disk.

Daarna normale herstart.

Yes! *** is al een stuk beter! De anchorfree extension krijg ik niet gevonden, ook heeft het verwijderen van de oracle.java.Helper-Tool niet veel gedaan. Wel is mijn mac een stuk sneller na de CMD+R DiskUtility repair. *** ging overigens via Internet Recovery. Ik heb met regelmaat Windows via Bootcamp gebruikt, misschien dat daar een probleem lag. (De LaCie schijf was in orde, maar de Toshiba had een partitie indeling fout.)

Ik zal deze zomer een back up maken. In ieder geval heel erg bedankt Lex!

Hier nog even een EtreCheck met resultaat

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: (null)

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:42:2

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (294,94 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.0.1) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents:

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items:

None

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 51 Check version

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 190.28 GB

Destinations:

LaCie [Local] (Last used)

Total size: 698.32 GB

Total number of backups: (null)

Size of backup disk: Adequate

Backup size 698.32 GB > (Disk used 190.28 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

3% WindowServer

1% fontd

0% com.apple.WebKit.WebContent

0% locationd

0% Safari

Top Processes by Memory:

197 MB Safari

139 MB com.apple.IconServicesAgent

135 MB com.apple.WebKit.WebContent

111 MB mds_stores

70 MB Finder

Virtual Memory Information:

1.61 GB Free RAM

1.49 GB Active RAM

302 MB Inactive RAM

618 MB Wired RAM

278 MB Page-ins

0 B Page-outs

Veel dank!

Maurits

Maurits, tja de disks. CMD+R brengt je in de Recovery partition, je kunt die zien in de etrecheck list (650MB). Hier zitten wat tools en de OS install starter, die dan van internet download als je dat wilt.

Let op:

die 'anchorfree' file moet weg. Komt wel eens voor dat die zich verstopt.

Download FindAnyFile van http://apps.tempel.org/FindAnyFile/

Start dat en type anchorfree in het zoekveld en klik Find: als je het bestand vind kun je dat aanklikken en move-to-trash doen.

Dan Quit FAF en gebruik met grote voorzichtigheid, het vindt werkelijk alles.

Tip: Never download apps or tools from Softonic or Cnet (download.com) or other such 'collection' sites: many of those sites build in trackers in the installers, always downoad from the developer's websites.

Lex

Lex,

Ik heb gezocht naar anchorfree via FindAnyFile, maar ik kreeg geen com.anchorfree.tun gevonden. Wel vond ik enkele andere files my ''anchorfree'' erin (en die verwijderd). Ik heb FindAnyFile zelfs met Root permissions gebruikt via de option-key, maar zonder resultaat. Ook is com.anchorfree.tun niet te vinden na ''kextstat'' via Terminal.

com.anchorfree.tun staat nogsteeds in mijn EtreCheck. Mijn macbook is wel een stuk sneller geworden na de disk utility, maar heeft nog niet zijn oude snelheid terug. Heel apart.