Previous 1 2 3 Next 553 Replies Latest reply: Jul 4, 2015 6:27 AM by aakash1979
stephjonas Level 1 Level 1 (0 points)

Hello! I've had my MacBook Pro for since 2010 and it suddenly started running slow. This has been going on for a week already. I've restarted my MacBook many times and when I'm not using it I shut it down. I've tried many things to make it run faster and deleted 14k files that were mostly text documents, pictures, videos, etc. and deleted my whole iTunes library hoping it would work but nothing. I currently have 77.07 GB left but space has never been the problem since in the past I've had 10GB or to the point where I had no GB and it still ran perfectly. Two things I've noticed is that when it gets hot it starts running slow and also when I start watching videos on youtube or ones that are already in my MacBook. Last night I reset my SMC hoping it would work better and it only ran slow because of the heat but I see no change. I'm trying anything possible to fix this myself before taking it to the Apple Store and spending money on something I could've probably fixed myself.

 

Here's some information on my MacBook

 

MacBook Pro 13-inch, Mid 2010

Processor: 2.4 GHz Intel Core 2 Duo

Graphics: NVIDIA GeForce 220M 256 MB

Software: OS X 10.8.5 (12F45)


MacBook Pro, OS X Mountain Lion (10.8.5)
  • LexSchellings Level 5 Level 5 (6,815 points)

    If you are quick I will answer:

    download Etrecheck from www.etresoft.com.

    Run it and copy (bottom button) and paste it here.

  • stephjonas Level 1 Level 1 (0 points)

    Hardware Information:

              MacBook Pro (13-inch, Mid 2010)

              MacBook Pro - model: MacBookPro7,1

              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

              4 GB RAM

     

    Video Information:

              NVIDIA GeForce 320M - VRAM: 256 MB

     

    System Software:

              OS X 10.8.5 (12F45) - Uptime: 0 days 3:14:37

     

    Disk Information:

              Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 249.2 GB (77.07 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Inc. Built-in iSight

     

              Apple Internal Memory Card Reader

     

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.Cycling74.driver.Soundflower          (1.5.1)

              net.telestream.driver.TelestreamAudio          (1.0.5)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [failed] com.teamviewer.teamviewer_service.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.CS5ServiceManager.plist

              [loaded] com.google.keystone.agent.plist

              [failed] com.teamviewer.teamviewer.plist

              [failed] com.teamviewer.teamviewer_desktop.plist

              [loaded] net.culater.SIMBL.Agent.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [failed] com.akamai.client.plist

              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

              [loaded] com.spotify.webhelper.plist

     

    User Login Items:

              uHD-Agent

              GeekTool Helper

     

    3rd Party Preference Panes:

              Akamai NetSession Preferences

              Flash Player

              Flip4Mac WMV

              Growl

              Java

              Secrets

     

    Internet Plug-ins:

              DirectorShockwave.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Flip4Mac WMV Plugin.plugin

              Google Earth Web Plug-in.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

              BlueStacks Install Detector.plugin

              RealPlayer Plugin.plugin

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  12%          mds

                   8%          WindowServer

                   4%          EtreCheck

                   4%          Spotify

                   2%          hidd

                   2%          Google Chrome

                   0%          fontd

                   0%          GeekTool Helper

                   0%          MenuBarFilter

                   0%          opendirectoryd

     

    Top Processes by Memory:

              156 MB             Google Chrome

              106 MB             Spotify

              54 MB              mds

              52 MB              Google Chrome Helper

              49 MB              WindowServer

              45 MB              Finder

              29 MB              SystemUIServer

              29 MB              Dock

              28 MB              Spotify Helper

              20 MB              loginwindow

     

    Virtual Memory Statistics

              1.26 GB            Free RAM

              1.60 GB            Active RAM

              460 MB             Inactive RAM

              454 MB             Wired RAM

              2.01 GB            Page-ins

              0 B                Page-outs

  • Linc Davis Level 10 Level 10 (164,990 points)

    First, back up all data immediately, as your boot drive might be failing.

      

    Step 1

      

     

    This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.

      

    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.

      

    Triple-click anywhere in the line below on this page to select it:

    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef

    Copy the selected text to the Clipboard (command-C).

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V).

     

    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

     

    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

      

    Step 2

      

    There are a few other possible causes of generalized slow performance that you can rule out easily.

     

    • Reset the System Management Controller.
    • If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
    • If you have many image or video files on the Desktop with preview icons, move them to another folder.
    • If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
    • Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    • Check your keychains in Keychain Access for excessively duplicated items.
    • Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    • If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    • If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.

    Step 3

      

    When you notice the problem, launch the Activity Monitor application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

     

    Select the CPU tab of the Activity Monitor window.

     

    Select All Processes from the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)

     

    Step 4

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • LexSchellings Level 5 Level 5 (6,815 points)

    Do first what Linc asks.

    Then uninstall Akamai (not compatible and a known item to cause problems).

    Uninstall Soundflower (same).

    Uninstall GeekTool (same).

    SystemPreferences/Users&Groups/LoginItems tab: remove the two lines from the Etrecheck report, (with the minus sign underneath).

    Remove both items from the User InternetPlugins.

    Throw the following from your LaunchDaemons: com.adobe.SwitchBoard.plist

    and from LaunchAgents:   com.adobe.CS5ServiceManager.plist

    Uninstall growl: you do not need that anymore in ML10.8.5.

    Uninstall net culator, do not forget to delete the Simble plugin too).

    pffff,

    Lex


  • bassgirl Level 1 Level 1 (0 points)

    I'm having the same problem and this is what I got when I ran the test in the Terminal utility:

    Nov 20 13:53:21 juliesmacattack kernel[0] <Debug>: nspace-handler-unblock: did not find token 413511

    Nov 22 19:46:32 juliesmacattack kernel[0] <Debug>: nspace-handler-unblock: did not find token 503491

     

    Any suggestions?

  • LexSchellings Level 5 Level 5 (6,815 points)

    @Stephjonas: you dissappeared....??...

    @bassgirl:

    Julie, can you please download the little tool   Etrecheck   from www.etrecheck.com,  then run it and post the list it produces (with the "copy to clipboard" button at the bottom of the list).

    Lex

  • bassgirl Level 1 Level 1 (0 points)

    I ran the disk repair utility and now it's much much better.

  • LexSchellings Level 5 Level 5 (6,815 points)

    Yes, good, but let us find out why.

    There are no user data in the Etrecheck list.

  • MadShy Level 1 Level 1 (0 points)

    Lex/Yoda

     

    I too am stuck in the spinning wheel ****. Here is Etrecheck report. Please to do advice on why my computer suddently decided to run slow.

     

    Thanks

     

     

     

    Hardware Information:

              MacBook Pro (15-inch, Late 2008)

              MacBook Pro - model: MacBookPro5,1

              1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

              4 GB RAM

     

    Video Information:

              NVIDIA GeForce 9400M - VRAM: 256 MB

              NVIDIA GeForce 9600M GT - VRAM: 512 MB

     

    Audio Plug-ins:

              AirPlay: Version: 1.7 - SDK 10.8

              iSightAudio: Version: 7.7.1 - SDK 10.8

     

    Startup Items:

              HP IO: Path: /Library/StartupItems/HP IO

              HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

              HWNetMgr: Path: /Library/StartupItems/HWNetMgr

              HWPortDetect: Path: /Library/StartupItems/HWPortDetect

              Qmaster: Path: /Library/StartupItems/Qmaster

              StartOuc: Path: /Library/StartupItems/StartOuc

     

    System Software:

              OS X 10.8.3 (12D78) - Uptime: 0 days 0:9:38

     

    Disk Information:

              Hitachi HTS543232L9SA02 disk0 : (320.07 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        HD (disk0s2) /: 319.21 GB (35.98 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-868

     

    USB Information:

              Apple Inc. Built-in iSight

     

              Apple, Inc. Keyboard Hub

                        Apple, Inc Apple Keyboard

     

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple, Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.rim.driver.BlackBerryUSBDriverInt          (0.0.64)

              com.AmbrosiaSW.AudioSupport          (4.1.2 - SDK 10.7)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist

              [invalid] com.bjango.istatlocaldaemon.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.rim.BBDaemon.plist

              [failed] com.torch.update.agent.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [failed] com.extensis.FMCore.plist

              [loaded] com.google.keystone.agent.plist

              [loaded] com.rim.BBLaunchAgent.plist

              [loaded] com.wacom.wacomtablet.plist

     

    User Launch Agents:

              [not loaded] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

              [not loaded] com.bjango.istatlocal.plist

              [not loaded] com.facebook.videochat.[redacted].plist

              [not loaded] com.hp.printerAgent.plist

     

    User Login Items:

              Missing Sync for BlackBerry Background

              HP Registration Assistant

              iTunesHelper

              AdobeResourceSynchronizer

              Dropbox

              BlackBerry Device Manager

              HP Product Research

              HP Scheduler

     

    3rd Party Preference Panes:

              Flash Player

              WacomTablet

     

    Internet Plug-ins::

              o1dbrowserplugin: Version: 4.9.1.16010

              WacomNetscape: Version: 1.1.1-1

              CoolirisWebKitPlugin: Version: (null)

              WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2

              Silverlight: Version: 5.1.20125.0 - SDK 10.6

              FlashPlayer-10.6: Version: 11.9.900.117 - SDK 10.6

              Flash Player: Version: 11.9.900.117 - SDK 10.6 Outdated! Update

              iPhotoPhotocast: Version: 7.0

              QuickTime Plugin: Version: 7.7.1

              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5

              AdobePDFViewer: Version: 8.0.0

              CANONiMAGEGATEWAYDL: Version: 3.1.0.2

              googletalkbrowserplugin: Version: 4.9.1.16010

              JavaAppletPlugin: Version: 14.7.0 - SDK 10.7 Outdated! Update

     

    Bad Fonts:

              None

     

    Old applications:

              None

     

    Time Machine:

              Skip System Files: NO

              Auto backup: NO

              Time Machine not configured!

     

    Top Processes by CPU:

                   4%          mds

                   2%          EtreCheck

                   2%          SystemUIServer

                   1%          iStatLocalDaemon

                   0%          WindowServer

     

    Top Processes by Memory:

              479 MB          firefox

              90 MB          Dock

              82 MB          WindowServer

              70 MB          Dropbox

              61 MB          mds

     

    Virtual Memory Statistics:

              1.75 GB          Free RAM

              1.19 GB          Active RAM

              316 MB          Inactive RAM

              518 MB          Wired RAM

              437 MB          Page-ins

              0 B          Page-outs

  • bassgirl Level 1 Level 1 (0 points)

    Here's my Etrecheck info:

    Hardware Information:

              MacBook Pro (13-inch, Early 2011)

              MacBook Pro - model: MacBookPro8,1

              1 2.3 GHz Intel Core i5 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics 3000 - VRAM: 384 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 1 day 20:53:12

     

    Disk Information:

              Hitachi HTS545032B9A302 disk0 : (320.07 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 319.21 GB (90.25 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 disk1 : (4.14 GB)

     

    USB Information:

              Logitech USB Optical Mouse

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

              [failed] com.apple.wdhelper.plist

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.hp.mss.clientService.plist

              [loaded] com.hp.mss.VDProxy.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.google.keystone.agent.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.ARM.[...].plist

              [failed] com.akamai.single-user-client.plist

              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

              [loaded] com.facebook.videochat.[redacted].plist

     

    User Login Items:

              iTunesHelper

              Captur

              AppTrap

              ElementsAutoAnalyzer

     

    3rd Party Preference Panes:

              Akamai NetSession Preferences

              AppTrap

              Flash Player

              HP MediaSmart Server

     

    Internet Plug-ins::

              DirectorShockwave: Version: 12.0.6r147 - SDK 10.6

              Default Browser: Version: 537 - SDK 10.9

              AdobePDFViewerNPAPI: Version: 10.1.8

              FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

              Silverlight: Version: 5.1.10411.0 - SDK 10.6

              Flash Player: Version: 11.9.900.152 - SDK 10.6

              QuickTime Plugin: Version: 7.7.3

              iPhotoPhotocast: Version: 7.0 - SDK 10.8

              AdobePDFViewer: Version: 10.1.8

              CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6

              hpHomeClient: Version: 1.0

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

     

    User Internet Plug-ins::

              RealPlayer Plugin: Version: (null)

     

    Bad Fonts:

              None

     

    Old applications:

              Adobe AIR Application Installer:          Version: 3.3 - SDK 10.5

                        /Applications/Utilities/Adobe AIR Application Installer.app

              Adobe AIR Application Installer:          Version: 3.3 - SDK 10.5

                        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app

              Adobe AIR Uninstaller:          Version: 3.3 - SDK 10.5

                        /Applications/Utilities/Adobe AIR Uninstaller.app

              Adobe AIR Updater:          Version: 3.3 - SDK 10.5

                        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app

              Audacity:          Version: 2.0.1.0 - SDK 10.4

                        /Applications/Audacity.app

              Captur:          Version: 2.2 - SDK 10.0

                        /Applications/Captur.app

              Captur:          Version: 2.2 - SDK 10.0

                        /Users/juliecookhess/Desktop/Captur.app

              FacebookVideoCalling:          Version: 1.2.0.157 - SDK 10.5

                        /Users/juliecookhess/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app

              Pages:          Version: 4.3 - SDK 10.5

                        /Applications/iWork '09/Pages.app

              SLLauncher:          Version: 1.0 - SDK 10.5

                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

              Template:          Version: 3.3 - SDK 10.5

                        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app

     

    Time Machine:

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 297.29 GB Disk used: 213.23 GB

              Destinations:

                        TOSHIBA EXT [Local] (Last used)

                        Total size: 297.77 GB

                        Total number of backups: 15

                        Oldest backup: 2012-05-24 17:52:22 +0000

                        Last backup: 2013-11-23 18:05:43 +0000

                        Size of backup disk: Too small

                                  Backup size 297.77 GB < (Disk used 213.23 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   4%          WindowServer

                   2%          EtreCheck

                   1%          Google Chrome

                   0%          com.apple.WebKit.WebContent

                   0%          PluginProcess

     

    Top Processes by Memory:

              123 MB          com.apple.WebKit.WebContent

              106 MB          Google Chrome

              57 MB          Google Chrome Helper

              41 MB          PluginProcess

              37 MB          Finder

     

    Virtual Memory Statistics:

              48 MB          Free RAM

              971 MB          Active RAM

              942 MB          Inactive RAM

              1004 MB          Wired RAM

              45.75 GB          Page-ins

              612 MB          Page-outs

  • JoshD Level 1 Level 1 (85 points)

    Silly question but the battery level is good when you're seeing this, yes? I've seen my rMBP (late 2013) slow dramatically when battery is low (I assume to preserve battery life).

  • LexSchellings Level 5 Level 5 (6,815 points)

    @Madshy:

    1. update to MLion 10.8.5.

    2. Uninstall everything Rim / Blackberry.

    3. You probably do not need Qmaster: uninstall it.

    4. Uninstall Start Ouc

    5. Uninstall CANONiMAGEGATEWAYDL

    6. What do you have HP besides a printer?

    Restart the mac.

    Run a new Etrecheck list and post here to see remnants.

  • LexSchellings Level 5 Level 5 (6,815 points)

    @bassgirl.

    Very good, but some concerns still:

    1. You still must uninstall evrything Akamai.

    2. Same for Captur.

    Indeed, I advise to uninstall Chrome and use Safari 7: much better protection by the Sandbox.

    Lex

  • bassgirl Level 1 Level 1 (0 points)

    I thought I unstalled it (Akamai). Is there a specific place I should get rid of it? I got rid of Captur.

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