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stephjonas
Level 1 (3 points)

Q: My MacBook suddenly started running slow

Hello! I've had my MacBook Pro for since 2010 and it suddenly started running slow. This has been going on for a week already. I've restarted my MacBook many times and when I'm not using it I shut it down. I've tried many things to make it run faster and deleted 14k files that were mostly text documents, pictures, videos, etc. and deleted my whole iTunes library hoping it would work but nothing. I currently have 77.07 GB left but space has never been the problem since in the past I've had 10GB or to the point where I had no GB and it still ran perfectly. Two things I've noticed is that when it gets hot it starts running slow and also when I start watching videos on youtube or ones that are already in my MacBook. Last night I reset my SMC hoping it would work better and it only ran slow because of the heat but I see no change. I'm trying anything possible to fix this myself before taking it to the Apple Store and spending money on something I could've probably fixed myself.

 

Here's some information on my MacBook

 

MacBook Pro 13-inch, Mid 2010

Processor: 2.4 GHz Intel Core 2 Duo

Graphics: NVIDIA GeForce 220M 256 MB

Software: OS X 10.8.5 (12F45)

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 11, 2013 1:51 PM

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stephjonas

Q: My MacBook suddenly started running slow

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  • Helpful answers

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  • by pranav0625,

    pranav0625 pranav0625 Nov 20, 2014 7:07 PM in response to stephjonas
    Level 1 (0 points)
    Nov 20, 2014 7:07 PM in response to stephjonas

    HI lex,

    Thanks a lot for helping everybody. Can you please help me with my macbook. Its getting very slow after i use it for 20 mins, the videos are getting stuck on youtube, everything gets very slow. Then I restart it and again after 20 mins it comes up with same issue. I am putting the etrecheck result on the thread

    Thanks

    Pranav

    My macbook is running extremely slow

  • by TeraMike,

    TeraMike TeraMike Nov 21, 2014 1:01 PM in response to stephjonas
    Level 1 (0 points)
    Nov 21, 2014 1:01 PM in response to stephjonas

    Hi Lex !

     

    I hope you can help me please - my macbook pro late 2012 is taking 1m 24 s to boot up

     

    Thanks in Advance

     

    Help - MacBook Pro taking 1min 24sec to boot up !

  • by Jac213,

    Jac213 Jac213 Nov 24, 2014 7:55 PM in response to Lexiepex
    Level 1 (0 points)
    Nov 24, 2014 7:55 PM in response to Lexiepex

    Could you help me?

     

     

    Problem description:

    My Macbook Pro is running extremely slow.

     

    EtreCheck version: 2.0.11 (98)

    Report generated November 24, 2014 at 10:34:15 PM EST

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2009) (Verified)

      MacBook Pro - model: MacBookPro5,5

      1 2.26 GHz Intel Core 2 Duo CPU: 2-core

      2 GB RAM Upgradeable

      BANK 0/DIMM0

      1 GB DDR3 1067 MHz ok

      BANK 1/DIMM0

      1 GB DDR3 1067 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      NVIDIA GeForce 9400M - VRAM: 256 MB

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 0:10:48

     

    Disk Information: ℹ️

      FUJITSU MJA2160BH FFS G1 disk0 : (160.04 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) /  [Startup]: 159.18 GB (25.77 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      HL-DT-ST DVDRW  GS23N 

     

    USB Information: ℹ️

      Apple Inc. Built-in iSight

      Apple Internal Memory Card Reader

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /System/Library/Extensions

      [not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) Support

     

    Problem System Launch Agents: ℹ️

      [failed] com.apple.AirPlayUIAgent.plist

      [failed] com.apple.CallHistoryPluginHelper.plist

      [failed] com.apple.CallHistorySyncHelper.plist

      [failed] com.apple.coreservices.appleid.authentication.plist

      [failed] com.apple.icloud.fmfd.plist

      [failed] com.apple.telephonyutilities.callservicesd.plist

     

    Problem System Launch Daemons: ℹ️

      [failed] com.apple.awdd.plist

      [failed] com.apple.ctkd.plist

      [failed] com.apple.diagnosticd.plist

      [failed] com.apple.icloud.findmydeviced.plist

      [failed] com.apple.ifdreader.plist

      [failed] com.apple.nehelper.plist

      [failed] com.apple.nsurlsessiond.plist

      [failed] com.apple.softwareupdated.plist

      [failed] com.apple.tccd.system.plist

      [failed] com.apple.wdhelper.plist

     

    Launch Agents: ℹ️

      [loaded] com.oracle.java.Java-Updater.plist Support

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [loaded] com.oracle.java.Helper-Tool.plist Support

     

    User Launch Agents: ℹ️

      [failed] com.facebook.videochat.[redacted].plist Support

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      OVSHelper: Version: 1.1 Support

      Default Browser: Version: 600 - SDK 10.10

      Flip4Mac WMV Plugin: Version: 2.3.8.1 Support

      Musicnotes: Version: 1.18.9 Support

      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

      DivXBrowserPlugin: Version: 2.1 Support

      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      iPhotoPhotocast: Version: 7.0

      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support

      Scorch: Version: 6.1.0 Support

      JavaAppletPlugin: Version: Java 8 Update 25 Check version

     

    Safari Extensions: ℹ️

      DivX Plus Web Player HTML5 <video>

     

    3rd Party Preference Panes: ℹ️

      Flash Player  Support

      Java  Support

     

    Time Machine: ℹ️

      Skip System Files: NO

      Mobile backups: ON

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 159.18 GB Disk used: 133.41 GB

      Destinations:

      Joshua Cantrell's Time Caps [Network]

      Total size: 998.06 GB

      Total number of backups: 200

      Oldest backup: 2010-03-02 23:03:47 +0000

      Last backup: 2014-11-24 22:34:57 +0000

      Size of backup disk: Excellent

      Backup size 998.06 GB > (Disk size 159.18 GB X 3)

     

    Top Processes by CPU: ℹ️

          6% WindowServer

          1% loginwindow

          0% AppleSpell

          0% SystemUIServer

          0% opendirectoryd

     

    Top Processes by Memory: ℹ️

      60 MB Safari

      45 MB spindump

      41 MB com.apple.WebKit.WebContent

      28 MB com.apple.internetaccounts

      24 MB mds_stores

     

    Virtual Memory Information: ℹ️

      402 MB Free RAM

      604 MB Active RAM

      460 MB Inactive RAM

      335 MB Wired RAM

      2.01 GB Page-ins

      3 MB Page-outs

  • by m80ison,

    m80ison m80ison Dec 1, 2014 9:31 PM in response to Lexiepex
    Level 1 (0 points)
    Dec 1, 2014 9:31 PM in response to Lexiepex

    Hi, can you help me out? I posted my etrecheck on a new discussion  MacBook Pro suddenly really slow  Thanks so much for the help!

  • by Lexiepex,

    Lexiepex Lexiepex Dec 2, 2014 12:49 AM in response to Jac213
    Level 6 (10,536 points)
    Mac OS X
    Dec 2, 2014 12:49 AM in response to Jac213

    do as the others: start a new thread, explain your issue as good as you can, post the etrecheck list to avoid a lot of questions about your system, and post the link to your new thread here.

    Lex

  • by Nature2020,

    Nature2020 Nature2020 Dec 2, 2014 10:00 AM in response to Lexiepex
    Level 1 (0 points)
    Dec 2, 2014 10:00 AM in response to Lexiepex

    Hello Lex... I just created a new discussion with some similar issues. I ran EtreCheck and posted the results. Would you (or someone) be able to take a look and give me some input please?

     

    New discussion link: Early 2013 13" MacBook Pro runs slow and uses a lot of RAM, why and what can be done?

  • by BBbyTheSea,

    BBbyTheSea BBbyTheSea Dec 2, 2014 10:23 AM in response to Lexiepex
    Level 1 (0 points)
    Dec 2, 2014 10:23 AM in response to Lexiepex

    Hi, Macbook Pro with 2.6 GHz 16GB memory running 10.9.5 has been having problem (runs slowly) at times on the internet. Just posting this was a challenge... wheel spun for a bit. Sometime videos stall. Im including the  EtreCheck report below

    Thank you in advance.


    Problem description:

    Computer seems to be running slow when using the internet, pages won't load, video sometimes stall.

     

    EtreCheck version: 2.0.11 (98)

    Report generated December 2, 2014 at 9:59:46 AM PST

     

    Hardware Information: ℹ️

      MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

      MacBook Pro - model: MacBookPro11,3

      1 2.6 GHz Intel Core i7 CPU: 4-core

      16 GB RAM Not upgradeable

      BANK 0/DIMM0

      8 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      8 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en0: 802.11 a/b/g/n/ac

     

    Video Information: ℹ️

      Intel Iris Pro -

      Color LCD 2880 x 1800

      NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ℹ️

      OS X 10.9.5 (13F34) - Uptime: 0:41:30

     

    Disk Information: ℹ️

      APPLE SSD SM1024F disk0 : (1 TB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) /  [Startup]: 999.70 GB (851.81 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ℹ️

      Apple Internal Memory Card Reader

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Startup Items: ℹ️

      ProTec6b: Path: /Library/StartupItems/ProTec6b

      Startup items are obsolete and will not work in future versions of OS X

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.google.keystone.agent.plist Support

      [loaded] com.oracle.java.Java-Updater.plist Support

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist Support

      [running] com.fitbit.galileod.plist Support

      [loaded] com.google.keystone.daemon.plist Support

      [loaded] com.oracle.java.Helper-Tool.plist Support

      [loaded] com.oracle.java.JavaUpdateHelper.plist Support

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist Support

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      Flux UNKNOWN (missing value)

      EpsonRegReminder UNKNOWNHidden (missing value)

      SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

      Dropbox Application (/Applications/Dropbox.app)

      Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

      VerizonUpdateCenter UNKNOWN (missing value)

     

    Internet Plug-ins: ℹ️

      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

      Default Browser: Version: 537 - SDK 10.9

      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

      Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

      JavaAppletPlugin: Version: Java 8 Update 25 Check version

     

    3rd Party Preference Panes: ℹ️

      Flash Player  Support

      Java  Support

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          12% Mail

          6% WindowServer

          2% com.apple.WebKit.Plugin.64

          1% fontd

          0% Dropbox

     

    Top Processes by Memory: ℹ️

      309 MB WindowServer

      292 MB Safari

      275 MB Mail

      155 MB com.apple.WebKit.Plugin.64

      137 MB mds_stores

     

    Virtual Memory Information: ℹ️

      9.51 GB Free RAM

      5.65 GB Active RAM

      496 MB Inactive RAM

      1.52 GB Wired RAM

      683 MB Page-ins

      0 B Page-outs

  • by Ballplayer330,

    Ballplayer330 Ballplayer330 Dec 4, 2014 2:53 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 4, 2014 2:53 PM in response to Linc Davis

    I had a TextEdit box that said this:

    Nov 28 1:37:34 Brian-Clarks-Macbook-Pro kernel[0] <Notice> Previous shutdown cause: -60

    Nov 28 9:58:26 localhost kernel[0] <Notice>: Previous shutdown cause: -60

    Nov 30 9:59:16 Brian-Clark- Macbook-Pro kernel[0] <Notice>: Process Setup Assistant [236] disabling system-wide I/O Throttling

    Dec   2 23:25:06 localhost kernel[0] <NOTICE>: Previous shutdown cause: -128

     

     

     

     

    PLEASE HELP

  • by C_Tarbox,

    C_Tarbox C_Tarbox Dec 4, 2014 9:42 PM in response to stephjonas
    Level 1 (0 points)
    Dec 4, 2014 9:42 PM in response to stephjonas

    Can anyone help me? My computer has been runny very slow recently and I am not sure what to do.

    Thanks

    Problem description:

    My computer is running slow

     

    EtreCheck version: 2.1 (101)

    Report generated December 5, 2014 at 12:31:45 AM EST

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.5 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000 -

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 17 days 7:22:33

     

    Disk Information: ℹ️

      APPLE HDD ST500LM012 disk0 : (500.11 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 498.88 GB (366.14 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 499.25 GB Online

     

      MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /System/Library/Extensions

      [not loaded] com.nvidia.CUDA (1.1.0) [Support]

     

    Startup Items: ℹ️

      CUDA: Path: /System/Library/StartupItems/CUDA

      Startup items are obsolete in OS X Yosemite

     

    Problem System Launch Agents: ℹ️

      [failed] com.apple.icloud.fmfd.plist

      [failed] com.apple.rcd.plist

      [failed] com.apple.sbd.plist

      [failed] com.apple.spindump_agent.plist

     

    Problem System Launch Daemons: ℹ️

      [failed] com.apple.ctkd.plist

      [failed] com.apple.icloud.findmydeviced.plist

      [failed] com.apple.ifdreader.plist

      [failed] com.apple.nehelper.plist

      [failed] com.apple.periodic-monthly.plist

      [failed] com.apple.periodic-weekly.plist

      [failed] com.apple.wdhelper.plist

      [failed] com.apple.xpc.smd.plist

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [running] com.adobe.AdobeCreativeCloud.plist [Support]

      [loaded] com.nvidia.CUDASoftwareUpdate.plist [Support]

      [loaded] com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

      [loaded] com.oracle.java.Helper-Tool.plist [Support]

      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.google.keystone.agent.plist [Support]

      [loaded] com.redgiantsoftware.updater.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      Dropbox UNKNOWN (missing value)

      EOS Utility ApplicationHidden (/Applications/Canon Utilities/EOS Utility/EOS Utility.app)

     

    Internet Plug-ins: ℹ️

      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Support]

      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]

      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]

      Default Browser: Version: 600 - SDK 10.10

      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]

      Unity Web Player: Version: UnityPlayer version 4.2.0f4 - SDK 10.6 [Support]

      JavaAppletPlugin: Version: Java 7 Update 71 Check version

     

    Safari Extensions: ℹ️

      Extensions: No such file or directory

     

    3rd Party Preference Panes: ℹ️

      CUDA Preferences  [Support]

      Flash Player  [Support]

      Java  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          0% fontd

          0% AppleSpell

          0% SystemUIServer

          0% Creative Cloud

     

    Top Processes by Memory: ℹ️

      150 MB Google Chrome

      103 MB Skype

      86 MB loginwindow

      80 MB Google Chrome Helper

      73 MB Mail

     

    Virtual Memory Information: ℹ️

      331 MB Free RAM

      1.28 GB Active RAM

      973 MB Inactive RAM

      804 MB Wired RAM

      331.08 GB Page-ins

      2.46 GB Page-outs

     

    Diagnostics Information: ℹ️

     

  • by Lexiepex,

    Lexiepex Lexiepex Dec 5, 2014 12:25 AM in response to C_Tarbox
    Level 6 (10,536 points)
    Mac OS X
    Dec 5, 2014 12:25 AM in response to C_Tarbox

    What happens when you:

    - turn off filevault

    -uninstall the Nvidia CUDA software

    Lex

  • by Benjaminmartnsen,

    Benjaminmartnsen Benjaminmartnsen Dec 7, 2014 9:27 AM in response to stephjonas
    Level 1 (0 points)
    Dec 7, 2014 9:27 AM in response to stephjonas

    Hello! Im struggling with the same problem. I downloaded EtreCheck an copied to clipboard so I will Type it at the bottom. As I read in the fixing part I opened Terminal an pasted: 

    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef

     

    This text came up in the TextEdit:

    Dec  1 08:39:34 Benjamins-MacBook-Air-7 kernel[0] <Notice>: Previous shutdown cause: -60

    --- last message repeated 6 times ---

    Dec  2 12:43:48 Benjamins-MacBook-Air-7 kernel[0] <Notice>: Previous shutdown cause: -2

    --- last message repeated 7 times ---

     

    Here is my EtreCheck information:

    EtreCheck version: 2.1.1 (104)

    Report generated 7. desember 2014 kl. 17.58.16 CET

     

    Hardware Information: ℹ️

      MacBook Air (13-inch, Mid 2012) (Verified)

      MacBook Air - model: MacBookAir5,2

      1 2 GHz Intel Core i7 CPU: 2-core

      8 GB RAM Not upgradeable

      BANK 0/DIMM0

      4 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      4 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en0: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000 -

      Color LCD 1440 x 900

     

    System Software: ℹ️

      OS X 10.10 (14A389) - Uptime: 5 days 5:15:8

     

    Disk Information: ℹ️

      APPLE SSD SM256E disk0 : (251 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 249.77 GB (71.66 GB free)

      Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ℹ️

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Internal Memory Card Reader

      Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Adware: ℹ️

      Geneio [Remove]

     

    Kernel Extensions: ℹ️

      /Applications/spotflux.app

      [not loaded] com.spotflux.Spotflux.tap (1.0) [Support]

      [loaded] com.spotflux.Spotflux.tun (1.0) [Support]

     

    Problem System Launch Agents: ℹ️

      [failed] com.apple.CallHistoryPluginHelper.plist

      [failed] com.apple.CallHistorySyncHelper.plist

      [failed] com.apple.cmfsyncagent.plist

      [failed] com.apple.icloud.fmfd.plist

      [failed] com.apple.printtool.agent.plist

      [failed] com.apple.telephonyutilities.callservicesd.plist

     

    Problem System Launch Daemons: ℹ️

      [failed] com.apple.awdd.plist

      [failed] com.apple.ctkd.plist

      [failed] com.apple.icloud.findmydeviced.plist

      [failed] com.apple.nehelper.plist

      [failed] com.apple.tccd.system.plist

      [failed] com.apple.wdhelper.plist

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.adobe.CS5ServiceManager.plist [Support]

      [failed] com.divx.dms.agent.plist [Support]

      [loaded] com.divx.update.agent.plist [Support]

      [loaded] com.google.keystone.agent.plist [Support]

      [loaded] com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [invalid?] com.adobe.SwitchBoard.plist [Support]

      [loaded] com.google.keystone.daemon.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

      [loaded] com.oracle.java.Helper-Tool.plist [Support]

      [loaded] com.spotflux.Spotflux.tun.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.facebook.videochat.[redacted].plist [Support]

      [loaded] com.genieo.completer.download.plist Adware! [Remove]

      [loaded] com.genieo.completer.ltvbit.plist [Support]

      [running] com.genieo.completer.update.plist Adware! [Remove]

      [running] com.spotify.webhelper.plist [Support]

      [loaded] com.valvesoftware.steamclean.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      smcFanControl Program (/Users/[redacted]/Downloads/smcfancontrol_2_4/smcFanControl.app)

      Steam Program (/Applications/Steam.app)

      Spotify ProgramHidden (/Applications/Spotify.app)

      Spotify Program (/Applications/Spotify.app)

      RemotelessHelper Program (/Applications/RemotelessHelper.app)

      Alfred Program (/Applications/Alfred.app)

      Dropbox Program (/Applications/Dropbox.app)

      Sony Ericsson Bridge Helper ProgramHidden (/Users/[redacted]/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

      spotflux Program (/Applications/spotflux.app)

     

    Internet Plug-ins: ℹ️

      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      GameFacePlugin: Version: GameFacePlugin 1.8.0.1 - SDK 10.5 [Support]

      OVSHelper: Version: 1.1 [Support]

      Default Browser: Version: 600 - SDK 10.10

      Unity Web Player: Version: UnityPlayer version 4.5.4f1 - SDK 10.6 [Support]

      AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Support]

      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]

      DivX Web Player: Version: 3.2.0.788 - SDK 10.6 [Support]

      Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]

      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]

      AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Support]

      JavaAppletPlugin: Version: Java 8 Update 25 Check version

     

    Safari Extensions: ℹ️

      AdBlock

      Auto Refresh

      Omnibar Adware! [Remove]

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

      Java  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          30% WindowServer

          6% Spotify

          0% fontd

          0% smcFanControl

          0% AppleSpell

     

    Top Processes by Memory: ℹ️

      180 MB softwareupdated

      144 MB com.apple.WebKit.WebContent

      94 MB Finder

      86 MB com.apple.WebKit.Plugin.64

      77 MB Spotify

     

    Virtual Memory Information: ℹ️

      3.37 GB Free RAM

      2.43 GB Active RAM

      251 MB Inactive RAM

      1.73 GB Wired RAM

      49.48 GB Page-ins

      31 MB Page-outs

     

    Diagnostics Information: ℹ️

      Dec 7, 2014, 03:23:59 PM com.apple.WebKit.Networking_2014-12-07-152359_[redacted]s-MacBook-Air-7.crash

      Dec 7, 2014, 04:35:48 AM com.apple.WebKit.Networking_2014-12-07-043548_[redacted]s-MacBook-Air-7.crash

      Dec 6, 2014, 04:13:15 PM LeagueofLegends_2014-12-06-161315_[redacted]s-MacBook-Air-7.crash

      Dec 5, 2014, 06:13:32 PM iPhoto_2014-12-05-181332_[redacted]s-MacBook-Air-7.cpu_resource.diag [Details]

      Dec 4, 2014, 10:49:14 PM WindowServer_2014-12-04-224914_[redacted]s-MacBook-Air-7.cpu_resource.diag [Details]

      Dec 4, 2014, 10:18:43 PM com.apple.WebKit.WebContent_2014-12-04-2...diag [Details]

      Dec 4, 2014, 08:29:35 PM UserKernel_2014-12-04-202935_[redacted]s-MacBook-Air-7.crash

     

    I also have 406 cycles on my battery, aswell as I have gotten a warning from the mac that the battery needs to be fixed. I will do that as soon as I can, but i cannot do this now because I need my mac for school.

     

    If I could get some help it would mean a lot.

  • by Lexiepex,

    Lexiepex Lexiepex Dec 7, 2014 12:06 PM in response to Benjaminmartnsen
    Level 6 (10,536 points)
    Mac OS X
    Dec 7, 2014 12:06 PM in response to Benjaminmartnsen

    Also you: start a new thread, this one is already too long.

    But first you are infected with the Genieo malware:

    read thesafemac.com

    download AdwareMedic from there, and run it.

    Restart and start a new thread.

    Lex

  • by dhill99,

    dhill99 dhill99 Dec 10, 2014 8:45 AM in response to Lexiepex
    Level 1 (0 points)
    Dec 10, 2014 8:45 AM in response to Lexiepex

    Hello Lex,

     

    I appear to be having the same issue with slow performance, especially after the most recent OS upgrade. If you could so kindly review my EtreCheck report and offer any help I certainly appreciate it.

     

    EtreCheck version: 2.1.1 (104)

    Report generated December 10, 2014 at 10:35:43 AM CST

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Early 2011) (Verified)

      MacBook Pro - model: MacBookPro8,1

      1 2.3 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1333 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 3000 - VRAM: 384 MB

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 5 days 3:10:20

     

    Disk Information: ℹ️

      Hitachi HTS545032B9A302 disk0 : (320.07 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 318.84 GB (114.08 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 319.21 GB Online

     

      MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Adware: ℹ️

      Geneio [Remove]

     

    Problem System Launch Agents: ℹ️

      [failed] com.apple.CallHistoryPluginHelper.plist

      [failed] com.apple.cmfsyncagent.plist

      [failed] com.apple.lookupd.plist [Details]

      [failed] com.apple.Maps.pushdaemon.plist

      [failed] com.apple.telephonyutilities.callservicesd.plist

     

    Problem System Launch Daemons: ℹ️

      [failed] com.apple.AssetCacheLocatorService.plist

      [failed] com.apple.ctkd.plist

      [failed] com.apple.icloud.findmydeviced.plist

      [failed] com.apple.nehelper.plist

      [failed] com.apple.nsurlsessiond.plist [Details]

      [failed] com.apple.periodic-monthly.plist [Details]

      [failed] com.apple.wdhelper.plist

     

    Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.barebones.authd.plist [Support]

      [loaded] com.google.keystone.daemon.plist [Support]

      [loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist [Support]

      [loaded] com.facebook.videochat.[redacted].plist [Support]

      [invalid?] com.genieo.completer.download.plist Adware! [Remove]

      [invalid?] com.genieo.completer.ltvbit.plist [Support]

      [invalid?] com.genieo.completer.update.plist Adware! [Remove]

      [failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support] [Details]

      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

      [failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support] [Details]

      [running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      o1dbrowserplugin: Version: 5.4.2.18903 [Support]

      Default Browser: Version: 600 - SDK 10.10

      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]

      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]

      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

      WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Support]

      Flash Player: Version: 15.0.0.239 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

      QuickTime Plugin: Version: 7.7.3

      googletalkbrowserplugin: Version: 5.4.2.18903 [Support]

      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]

      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

     

    User internet Plug-ins: ℹ️

      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

      WebEx64: Version: 1.0 - SDK 10.6 [Support]

     

    Safari Extensions: ℹ️

      Extensions: No such file or directory

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Mobile backups: OFF

      Auto backup: NO - Auto backup turned off

      Volumes being backed up:

      Macintosh HD: Disk size: 318.84 GB Disk used: 204.76 GB

      Destinations:

      New Volume [Local]

      Total size: 79.68 GB

      Total number of backups: 0

      Oldest backup: -

      Last backup: -

      Size of backup disk: Too small

      Backup size 79.68 GB < (Disk used 204.76 GB X 3)

     

    Top Processes by CPU: ℹ️

          9% WindowServer

          4% Safari

          1% hidd

          1% com.apple.WebKit.Plugin.64

          1% com.apple.WebKit.Networking

     

    Top Processes by Memory: ℹ️

      150 MB com.apple.WebKit.Plugin.64

      86 MB Microsoft Outlook

      86 MB Google Chrome

      77 MB mds_stores

      67 MB com.apple.WebKit.WebContent

     

    Virtual Memory Information: ℹ️

      168 MB Free RAM

      1.26 GB Active RAM

      1.08 GB Inactive RAM

      1.14 GB Wired RAM

      27.69 GB Page-ins

      811 MB Page-outs

     

    Diagnostics Information: ℹ️

  • by Lexiepex,

    Lexiepex Lexiepex Dec 10, 2014 9:20 AM in response to dhill99
    Level 6 (10,536 points)
    Mac OS X
    Dec 10, 2014 9:20 AM in response to dhill99

    Also you: start a new thread, this one is already too long.

    Post the link here.


  • by ashmcd17,

    ashmcd17 ashmcd17 Dec 10, 2014 6:50 PM in response to stephjonas
    Level 1 (0 points)
    Dec 10, 2014 6:50 PM in response to stephjonas

    Hey Lex,

     

    I am have an issue with my iMac. I'm not sure if the fix will be the same as the MacBooks but maybe you can point me in the right direction. I posted my EtreCheck here:

     

    My iMac suddenly runs very slowly

     

    Thanks in advance for any help you can give me!

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