Q: My MacBook suddenly started running slow
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Dec 13, 2014 10:32 AMby jessietee123,Hi there, I know it says to start a new thread for this, but for some reason it isn't letting me post, and I'm getting desperate haha. So my macbook pro has been running extremely slow lately, and I don't know why. It runs so slow that everything times out a lot of the time, and the pages that I already have up and loaded on my browser crash. It happens a lot when I go to Youtube, or ask it to do more demanding tasks. Sometimes it's also so slow that it starts affecting itunes, and that starts to skip almost like a buffering issue. I've notices iTunes runs fine even when everything else is lagging, but if it's bad enough itunes will start lagging as well. Here is my information from EtreCheck. Thank you SO much for helping out, it's really appreciated!
EtreCheck version: 2.1.2 (105)
Report generated December 13, 2014 10:07:49 AM PST
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
Mac OS X 10.7.5 (11G63b) - Uptime: 12 days 8:52:41
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (340.85 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple, Inc. MacBook Pro
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.avast.userinit.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.avast.init.plist [Support]
[loaded] com.avast.uninstall.plist [Support]
[failed] com.avast.update.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[failed] com.apple.CSConfigDotMacCert-jessietee123@me.com-SharedServices.Agent.plist
[invalid?] com.avast.home.userinit.plist [Support]
[invalid?] com.divx.agent.postinstall.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
[running] ws.agile.1PasswordAgent.plist [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
AdobePDFViewer: Version: 10.1.1 [Support]
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]
Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Google Earth Web Plug-in: Version: 7.1 [Support]
Searchme Adware! [Remove]
wrc
Video2mp3
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine not configured!
1% WindowServer
1% Google Chrome
0% mds
0% com.avast.daemon
0% ps
159 MB Google Chrome
124 MB Google Chrome Helper
116 MB com.avast.daemon
30 MB iTunes
30 MB WindowServer
Virtual Memory Information: ℹ️
50 MB Free RAM
2.12 GB Active RAM
1.04 GB Inactive RAM
1.08 GB Wired RAM
36.40 GB Page-ins
14.27 GB Page-outs
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Dec 13, 2014 10:50 AMby Lexiepex,1. Uninstall Avast, it is crippling your mac, use the uninstaller.
2. Download AwareMedic from the famous security site thesafemac.com run it: it will remove the Spigot adware and possibly more.
3. Uninstall Google Chrome: fast but not safe and spilling resources: if you do not want Safari, use Firefox or Opera, both fast and safe.
4. Update Flashplayer.
5. Restart, empty the trash.
your mac should do better now.
5. Describe your backup structure.
6. If you post a new etrecheck list after this, I will check if everything is ok. If you are not completely satisfied, describe what is not according to your expectations.
Lex
PS: next time start a new thread
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Dec 13, 2014 11:56 AMby jessietee123,Wow thank you SO much! I did everything you said to do, and it's running like it used to! The first thing I did was uninstall avast, and that seemed to be the biggest help. Here is another run of EtreCheck! Thank you again for helping not only myself, but everyone else that you've taken the time to help as well
EtreCheck version: 2.1.2 (105)
Report generated December 13, 2014 11:53:03 AM PST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 0:1:53
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (353.02 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[failed] com.apple.CSConfigDotMacCert-jessietee123@me.com-SharedServices.Agent.plist [Details]
[invalid?] com.divx.agent.postinstall.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
[running] ws.agile.1PasswordAgent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.1 [Support]
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]
Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 55 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
wrc
Video2mp3
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
3% helpd
2% WindowServer
1% firefox
0% mds
0% fontd
Top Processes by Memory: ℹ️
271 MB firefox
69 MB Finder
56 MB mds
39 MB WindowServer
34 MB Dock
Virtual Memory Information: ℹ️
2.26 GB Free RAM
833 MB Active RAM
211 MB Inactive RAM
988 MB Wired RAM
239 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 13, 2014, 11:51:46 AM Self test - passed
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Dec 16, 2014 10:40 AMby Perfectkey101,Lex,
First I also want to applaud you for taking the time to help other on the thread.
I'm also having the same issue with my MBP. I thought my Hard Drive was going bad and replaced it with an SSD but same issue. I've uploaded the EtreCheck results below... Please help!!
Here are my EtreCheck results:
Problem description:
My macbook pro has been running very slow for the past 6 months. I just changed my HD to an SSD drive thinking it would fix the issue but it hasn’t. Videos run behind audio, and pro app like logic are taking immense amount of memory and crashing..
EtreCheck version: 2.1.3 (106)
Report generated December 16, 2014 at 1:24:59 PM EST
MacBook Pro (13-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
LD-2240 spdisplays_1080p
OS X 10.9.5 (13F34) - Uptime: 1:5:48
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
FirstNote101 HD (disk0s2) / : 511.77 GB (283.38 GB free)
HL-DT-ST DVDRW GS23N
Apple Inc. Built-in iSight
Native Instruments Audio Kontrol 1
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
LaCie d2 quadra (button) 800mbit - 800mbit max
disk1s1 (disk1s1) <not mounted> : 32 KB
Video Library (disk1s3) /Volumes/Video Library : 1.00 TB (268.32 GB free)
/etc/hosts - Count: 1
Mac App Store and identified developers
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
[not loaded] com.roxio.TDIXController (1.7) [Support]
/Library/Extensions
[loaded] com.caiaq.driver.NIUSBHardwareDriver (2.6.0 - SDK 10.8) [Support]
[not loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.6.0 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Support]
[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.21) [Support]
[loaded] com.digidesign.iokit.DigiDal (10.3.7f41 - SDK 10.6) [Support]
[not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) [Support]
[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Support]
[not loaded] com.line6.driver.xtaudio (5.9.2) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Support]
[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Support]
[not loaded] jp.co.yamaha.driver.YamahaSteinbergUSBAudio (1.7.0f1 - SDK 10.6) [Support]
[loaded] tc.tctechnologies.driver.PaeFireStudio (4.1.3 17357 - SDK 10.6) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Support]
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Startup items are obsolete in OS X Yosemite
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.CS5ServiceManager.plist [Support]
[running] com.flipvideo.FlipShare.AutoRun.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.bombich.ccc.plist [Support]
[running] com.bombich.ccchelper.plist [Support]
[running] com.digidesign.elevenrack.helper.plist [Support]
[running] com.digidesign.fwfamily.helper.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[running] com.line6.l6ksettingmgr.plist [Support]
[running] com.paceap.eden.licensed.plist [Support]
[running] net.exirion.ssdfanctrl.plist [Support]
[loaded] PACESupport.plist [Support]
[loaded] tc.tctechnologies.PaeFireStudio.plist [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[failed] com.facebook.videochat.[redacted].plist [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]
iTunesHelper UNKNOWNHidden (missing value)
Audio Kontrol 1 Application (/Applications/Audio Kontrol 1/Audio Kontrol 1.app)
NIHardwareAgent ApplicationHidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Support]
iLokClientHelper: Version: 3.6 - SDK 10.5 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Slick Savings [Installed] Adware! [Remove]
Searchme [Installed] Adware! [Remove]
Awesome Screenshot [Installed]
Amazon Shopping Assistant [Installed] Adware! [Remove]
Ebay Shopping Assistant [Installed] Adware! [Remove]
DVCPROHDAudio: Version: 1.3.2
Avid CoreAudio: Version: 10.3.7.296 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Digidesign Eleven Rack [Support]
DigidesignMbox2 [Support]
Digidesign Mbox 2 Pro [Support]
Fan Control [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Growl [Support]
Line6AudioMIDI [Support]
Native Instruments USB Audio [Support]
Yamaha Steinberg USB [Support]
Time Machine not configured!
18% mds_stores
15% mds
15% WindowServer
1% AppleSpell
0% CNSSelectorAgent
455 MB mds_stores
201 MB com.apple.WebKit.WebContent
163 MB com.apple.IconServicesAgent
103 MB Safari
69 MB mds
Virtual Memory Information: ℹ️
3.89 GB Free RAM
2.41 GB Active RAM
1.15 GB Inactive RAM
874 MB Wired RAM
4.98 GB Page-ins
0 B Page-outs
Dec 16, 2014, 12:29:22 PM Final Cut Pro_2014-12-16-122922_[redacted].crash
Dec 16, 2014, 12:19:47 PM Self test - passed
Dec 16, 2014, 12:05:50 PM UserEventAgent_2014-12-16-120550_[redacted].crash
Dec 16, 2014, 12:28:25 AM Carbon Copy Cloner_2014-12-16-002825_[redacted].crash
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Dec 19, 2014 3:58 PMby MusicSlave,Hi Lex,
Trying to make my MacBook Pro run faster/more smoothly. Could I get your opinion regarding the following Etresoft output?
Thanks!
R
EtreCheck version: 2.1.5 (108)
Report generated December 19, 2014 6:52:20 PM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Uptime: 63 days 12:24:17
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.21 GB (25.31 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Western Digital My Passport 0820 1 TB
disk1s1 (disk1s1) <not mounted> : 210 MB
Boot OS X (disk1s3) <not mounted> : 134 MB
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.cisco.cscotun (1.0) [Support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist [Support]
[loaded] com.citrix.AuthManager_Mac.plist [Support]
[running] com.citrix.ReceiverHelper.plist [Support]
[running] com.citrix.ServiceRecords.plist [Support]
[running] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.cisco.anyconnect.vpnagentd.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist [Support]
[running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
GrowlHelperApp Application (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)
iTunesHelper UNKNOWNHidden (missing value)
Shrook Application (/Applications/Shrook.app)
iTunes Application (/Applications/iTunes.app)
Firefox Application (/Applications/Firefox.app)
VLCStreamer UNKNOWN (missing value)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 67 Check version
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 [Support]
OfficeLiveBrowserPlugin: Version: 12.2.5 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Citrix ShareFile Sync [Support]
Flash Player [Support]
Growl [Support]
Java [Support]
VLC Streamer [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
2% firefox
0% WindowServer
0% Dropbox
0% fontd
0% aosnotifyd
Top Processes by Memory: ℹ️
378 MB firefox
361 MB iTunes
103 MB mds
60 MB iCal
52 MB WindowServer
Virtual Memory Information: ℹ️
4.99 GB Free RAM
1.41 GB Active RAM
953 MB Inactive RAM
963 MB Wired RAM
9.27 GB Page-ins
1.38 GB Page-outs
Diagnostics Information: ℹ️
Dec 19, 2014, 06:41:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2014-12-19-18 4117_[redacted].crash
-
Dec 25, 2014 12:46 PMby mikegarry16,please if you could help me that would be great
EtreCheck version: 2.1.5 (108)
Report generated December 25, 2014 at 2:38:08 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X 10.10 (14A389) - Uptime: 0:15:32
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (337.38 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Extensions
[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Support]
[not loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.adobe.AdobeCreativeCloud.plist [Support]
[loaded] com.symantec.errorreporter-periodicagent.plist [Support]
[loaded] com.symantec.nis.application.plist [Support]
[running] com.symantec.uiagent.application.plist [Support]
[running] com.teamviewer.teamviewer.plist [Support]
[running] com.teamviewer.teamviewer_desktop.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[not loaded] com.symantec.deepsight-extractor.plist [Support]
[loaded] com.symantec.errorreporter-periodic.plist [Support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Support]
[loaded] com.symantec.liveupdate.daemon.plist [Support]
[not loaded] com.symantec.nav.migrateqtf.plist [Support]
[running] com.symantec.sharedsettings.plist [Support]
[running] com.symantec.symdaemon.plist [Support]
[loaded] com.teamviewer.Helper.plist [Support]
[running] com.teamviewer.teamviewer_service.plist [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.logos.LogosIndexer.plist [Support]
[running] com.spotify.webhelper.plist [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AirKeyboard UNKNOWN (missing value)
Spotify Application (/Applications/Spotify.app)
Spotify ApplicationHidden (/Applications/Spotify.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Support]
NortonInternetSecurityBF: Version: 1.10.0 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Google Earth Web Plug-in: Version: 7.1 [Support]
Norton Internet Security [Cached]
ArcadeYum [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Norton\nQuickMenu [Support]
Tuxera NTFS [Support]
Time Machine not configured!
28% SymDaemon
4% WindowServer
3% coreduetd
2% mds
1% mds_stores
288 MB SymDaemon
228 MB mds_stores
94 MB Spotify Helper
82 MB Creative Cloud
82 MB Spotify
Virtual Memory Information: ℹ️
120 MB Free RAM
1.80 GB Active RAM
1.72 GB Inactive RAM
653 MB Wired RAM
2.27 GB Page-ins
6 MB Page-outs
Dec 25, 2014, 02:23:13 PM Self test - passed
Dec 25, 2014, 02:14:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2014-12-25-141403_[reda cted].crash
Dec 25, 2014, 02:11:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2014-12-25-141144_[reda cted].crash
Dec 25, 2014, 02:11:44 PM /Library/Logs/DiagnosticReports/apsd_2014-12-25-141144_[redacted].crash
Dec 10, 2014, 09:18:27 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-10-211827_[redacted].panic [Details]
Nov 25, 2014, 01:58:52 PM /Library/Logs/DiagnosticReports/Kernel_2014-11-25-135852_[redacted].panic [Details]
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Dec 25, 2014 12:58 PMby MadMacs0,mikegarry16 wrote:
please if you could help me that would be great
Removing all Norton programs for Mac by using the RemoveSymantecMacFiles removal utility.
If you are still having issues, then start a new discussion topic and post a link to it back here.
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Dec 26, 2014 12:27 AMby Lexiepex,The advice of MadMacs is solving all issues. Do this first.
There are a few beauty marks:
1. Flashplayer must be updated, Yosemite must be updated, when the next Yosemite update is available install it immediately.
2. In MacintoshHD->Library->InternetPlug-ins delete the two AdobePDFViewer plugins.
3. In MacintoshHD->Library->LaunchDaemons delete the AdobeSwitchboard entry.
4. Remove all entries in the LoginItems, this is explained in most threads here. Necessary to avoid memory pressure (you have only 4GB).
Then Restart. Empty the Trash.
Lex
