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stephjonas
Level 1 (3 points)

Q: My MacBook suddenly started running slow

Hello! I've had my MacBook Pro for since 2010 and it suddenly started running slow. This has been going on for a week already. I've restarted my MacBook many times and when I'm not using it I shut it down. I've tried many things to make it run faster and deleted 14k files that were mostly text documents, pictures, videos, etc. and deleted my whole iTunes library hoping it would work but nothing. I currently have 77.07 GB left but space has never been the problem since in the past I've had 10GB or to the point where I had no GB and it still ran perfectly. Two things I've noticed is that when it gets hot it starts running slow and also when I start watching videos on youtube or ones that are already in my MacBook. Last night I reset my SMC hoping it would work better and it only ran slow because of the heat but I see no change. I'm trying anything possible to fix this myself before taking it to the Apple Store and spending money on something I could've probably fixed myself.

 

Here's some information on my MacBook

 

MacBook Pro 13-inch, Mid 2010

Processor: 2.4 GHz Intel Core 2 Duo

Graphics: NVIDIA GeForce 220M 256 MB

Software: OS X 10.8.5 (12F45)

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 11, 2013 1:51 PM

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stephjonas

Q: My MacBook suddenly started running slow

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  • Helpful answers

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  • by dmalley17,

    dmalley17 dmalley17 Dec 28, 2014 5:45 PM in response to Lexiepex
    Level 1 (0 points)
    Dec 28, 2014 5:45 PM in response to Lexiepex

    Mines running slow too here's what mine came out with.

     

    Problem description:

    Mac is running too slow even after cleaning up.

     

    EtreCheck version: 2.1.5 (108)

    Report generated December 28, 2014 7:41:48 PM CST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook (13-inch, Mid 2010) (Verified)

      MacBook - model: MacBook7,1

      1 2.4 GHz Intel Core 2 Duo CPU: 2-core

      2 GB RAM

      BANK 0/DIMM0

      1 GB DDR3 1067 MHz ok

      BANK 1/DIMM0

      1 GB DDR3 1067 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      NVIDIA GeForce 320M - VRAM: 256 MB

      Color LCD 1280 x 800

      spdisplays_display_connector

     

    System Software: ℹ️

      Mac OS X 10.6.8 (10K549) - Uptime: 3 days 0:29:37

     

    Disk Information: ℹ️

      TOSHIBA MK2555GSXF disk0 : (232.89 GB)

      - (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) / : 249.72 GB (150.70 GB free)

     

      OPTIARC DVD RW AD-5970H 

     

    USB Information: ℹ️

      Apple Inc. Built-in iSight

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

     

    Problem System Launch Daemons: ℹ️

      [not loaded] org.samba.winbindd.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist [Support]

      [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

      [running] com.codecm.uploader.plist [Support]

      [loaded] com.divx.agent.postinstall.plist [Support]

      [failed] com.facebook.videochat.[redacted].plist [Support]

      [running] com.google.Chrome.framework.plist [Support]

      [loaded] com.google.keystone.agent.plist [Support]

      [not loaded] com.spotify.webhelper.plist [Support]

      [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper UNKNOWNHidden (missing value)

      Canon IJ Network Scanner Selector2 ApplicationHidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

      RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

      Firefox Application (/Applications/Firefox.app)

     

    Internet Plug-ins: ℹ️

      DirectorShockwave: Version: 12.1.4r154 - SDK 10.6 [Support]

      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]

      RealPlayer Plugin: Version: Unknown [Support]

      AdobePDFViewerNPAPI: Version: 10.1.13 [Support]

      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]

      DivXBrowserPlugin: Version: 2.2 [Support]

      Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]

      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

      iPhotoPhotocast: Version: 7.0 - SDK 10.7

      QuickTime Plugin: Version: 7.6.6

      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Support]

      AdobePDFViewer: Version: 10.1.13 [Support]

      CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Support]

      EPPEX Plugin: Version: 3.0.5.0 [Support]

      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

     

    Safari Extensions: ℹ️

      codec-M [Installed]

      DivX Plus Web Player HTML5 <video> [Installed]

     

    Audio Plug-ins: ℹ️

      iSightAudio: Version: 7.6.6

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

      Flip4Mac WMV  [Support]

     

    Time Machine: ℹ️

      Time Machine information requires OS X 10.7 "Lion" or later.

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          1% Google Chrome

          1% Google Chrome Helper EH

          0% ps

          0% RealPlayer Downloader Agent

     

    Top Processes by Memory: ℹ️

      195 MB Google Chrome Helper EH

      163 MB Google Chrome

      60 MB iTunes

      56 MB WindowServer

      47 MB Google Chrome Helper

     

    Virtual Memory Information: ℹ️

      39 MB Free RAM

      969 MB Active RAM

      482 MB Inactive RAM

      389 MB Wired RAM

      8.13 GB Page-ins

      2.20 GB Page-outs

  • by Lexiepex,

    Lexiepex Lexiepex Dec 29, 2014 12:10 AM in response to dmalley17
    Level 6 (10,536 points)
    Mac OS X
    Dec 29, 2014 12:10 AM in response to dmalley17

    The solution is putting in more Ram memory: 2x4GB will make the difference.

    For now: remove everything from SystemPreferences->Users&Groups->LoginItems with the minus sign underneath, EXCEPT for the canon IJ scanner driver.

    Uninstalll Director Shockwave.

    Lex

  • by Willknitforbeer,

    Willknitforbeer Willknitforbeer Dec 30, 2014 11:50 AM in response to stephjonas
    Level 1 (0 points)
    Dec 30, 2014 11:50 AM in response to stephjonas

    Hi there. looking for a little assistance. my post is here.MacBook Pro running very slow Thanks.

  • by DJ-STAR,

    DJ-STAR DJ-STAR Dec 30, 2014 5:12 PM in response to stephjonas
    Level 1 (0 points)
    Dec 30, 2014 5:12 PM in response to stephjonas

    hi plase help

     

    EtreCheck version: 2.1.5 (108)

    Report generated December 30, 2014 at 5:04:15 PM PST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (15-inch, 2.53GHz, Mid 2009) (Verified)

      MacBook Pro - model: MacBookPro5,4

      1 2.53 GHz Intel Core 2 Duo CPU: 2-core

      8 GB RAM Upgradeable

      BANK 0/DIMM0

      4 GB DDR3 1067 MHz ok

      BANK 1/DIMM0

      4 GB DDR3 1067 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      NVIDIA GeForce 9400M - VRAM: 256 MB

      Color LCD 1440 x 900

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 3 days 22:51:8

     

    Disk Information: ℹ️

      ST750LX003-1AC154 disk0 : (750.16 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) / : 749.30 GB (371.58 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      HL-DT-ST DVDRW  GS23N 

     

    USB Information: ℹ️

      Apple Internal Memory Card Reader

      Apple Inc. Built-in iSight

      Microsoft Basic Optical Mouse

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /Applications/DiskWarrior.app

      [not loaded] com.alsoft.Preview (4.3) [Support]

     

      /Applications/Toast 11 Titanium/Spin Doctor.app

      [not loaded] com.hzsystems.terminus.driver (4) [Support]

     

      /Library/Application Support/MacKeeper/AntiVirus.app

      [not loaded] com.zeobit.kext.AVKauth (2.3.1 - SDK 10.7) [Support]

      [not loaded] com.zeobit.kext.Firewall (2.3.1 - SDK 10.7) [Support]

     

      /System/Library/Extensions

      [loaded] com.Cycling74.driver.SAVD (1.0.0d1 - SDK 10.6) [Support]

      [loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Support]

      [not loaded] com.devguru.driver.SamsungComposite (1.4.27 - SDK 10.6) [Support]

      [loaded] com.eltima.SyncMate.kext (0.2.5b15) [Support]

      [loaded] com.jft.driver.PdaNetDrv (1.0.64) [Support]

      [not loaded] com.rane.driver.sixtyeight.10.6 (1.1.2f4) [Support]

      [not loaded] com.rane.driver.sixtyone.10.6 (1.1.0f1 - SDK 10.6) [Support]

      [not loaded] com.rane.driver.sixtytwo.10.6 (1.1.0f3 - SDK 10.6) [Support]

      [not loaded] com.rane.driver.sl2.10.6 (1.0.1f3) [Support]

      [not loaded] com.rane.driver.sl3.10.6 (1.3.2f6) [Support]

      [not loaded] com.rane.driver.sl4.10.6 (1.0.1f2) [Support]

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Support]

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Support]

      [not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

      [loaded] com.serato.usb.kext (2.3.0) [Support]

      [not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]

      [not loaded] shinco.JoyeTechType00 (1 - SDK 10.0) [Support]

     

      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

      [not loaded] com.devguru.driver.SamsungACMControl (1.4.27 - SDK 10.6) [Support]

      [not loaded] com.devguru.driver.SamsungACMData (1.4.27 - SDK 10.6) [Support]

      [not loaded] com.devguru.driver.SamsungMTP (1.4.27 - SDK 10.5) [Support]

      [not loaded] com.devguru.driver.SamsungSerial (1.4.27 - SDK 10.6) [Support]

     

      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

      [not loaded] com.roxio.TDIXController (2.0) [Support]

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.adobe.CS5ServiceManager.plist [Support]

      [loaded] com.google.keystone.agent.plist [Support]

      [loaded] com.oracle.java.Java-Updater.plist [Support]

      [running] com.rim.BBAlbumArtCacher.plist [Support]

      [running] com.rim.BBLaunchAgent.plist [Support]

      [running] com.teamviewer.teamviewer.plist [Support]

      [running] com.teamviewer.teamviewer_desktop.plist [Support]

      [running] syncmateStarter.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [invalid?] com.adobe.SwitchBoard.plist [Support]

      [running] com.GLArab.service.plist [Support]

      [loaded] com.google.keystone.daemon.plist [Support]

      [not loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]

      [loaded] com.oracle.java.Helper-Tool.plist [Support]

      [running] com.rane.sixtyeight.daemon.plist [Support]

      [running] com.rane.sixtyone.daemon.plist [Support]

      [running] com.rane.sixtytwo.daemon.plist [Support]

      [running] com.rane.sl2.daemon.plist [Support]

      [running] com.rane.sl3.daemon.plist [Support]

      [running] com.rane.sl4.daemon.plist [Support]

      [running] com.rim.BBDaemon.plist [Support]

      [loaded] com.rogueamoeba.hermes.plist [Support]

      [running] com.teamviewer.teamviewer_service.plist [Support]

      [running] com.zeobit.MacKeeper.AntiVirus.plist [Support]

      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Support]

      [running] rapiback.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.facebook.videochat.[redacted].plist [Support]

      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

      [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

      [invalid?] com.nds.pcshow.plist [Support]

      [invalid?] com.nds.pcshow.uninstall.plist [Support]

      [not loaded] com.zeobit.MacKeeper.Helper.plist [Support]

      [failed] org.xbmc.helper.plist [Support]

     

    User Login Items: ℹ️

      CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

      DiskWarriorDaemonStarter Application (/Applications/DiskWarrior.app/Contents/MacOS/DiskWarriorStarter.app)

      SMARTReporter Application (/Applications/SMARTReporter.app)

      KiesAgent Application (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

      fuspredownloader Application (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

      BlackBerry Device Manager Application (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

     

    Internet Plug-ins: ℹ️

      Flip4Mac WMV Plugin: Version: 2.3.8.1 [Support]

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      JavaAppletPlugin: Version: Java 8 Update 25 Check version

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      QuickTime Plugin: Version: 7.7.3

      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

     

    User internet Plug-ins: ℹ️

      Picasa: Version: 1.0 - SDK 10.4 [Support]

      Google Earth Web Plug-in: Version: 7.1 [Support]

     

    Safari Extensions: ℹ️

      Ultimate [Installed]

     

    Audio Plug-ins: ℹ️

      DVCPROHDAudio: Version: 1.3.2

      SeratoVirtualAudioPlugIn: Version: 1.0.11 [Support]

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

      Flip4Mac WMV  [Support]

      Java  [Support]

      MusicManager  [Support]

      SIXTY-EIGHT Audio Control Panel  [Support]

      Sixty-One Audio Control Panel  [Support]

      Sixty-Two Audio Control Panel  [Support]

      SL 2 Audio Control Panel  [Support]

      SL 3 Audio Control Panel  [Support]

      SL 4 Audio Control Panel  [Support]

     

    Time Machine: ℹ️

      Skip System Files: NO

      Mobile backups: ON

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 749.30 GB Disk used: 377.72 GB

      Destinations:

      Super Duper [Local]

      Total size: 999.86 GB

      Total number of backups: 28

      Oldest backup: 2012-10-07 12:40:18 +0000

      Last backup: 2014-12-23 15:44:21 +0000

      Size of backup disk: Too small

      Backup size 999.86 GB < (Disk used 377.72 GB X 3)

     

    Top Processes by CPU: ℹ️

          5% coreaudiod

          3% WindowServer

          2% Google Chrome

          0% systemstatsd

          0% sysmond

     

    Top Processes by Memory: ℹ️

      301 MB Google Chrome

      206 MB Skype

      189 MB Google Chrome Helper

      180 MB spindump

      146 MB softwareupdated

     

    Virtual Memory Information: ℹ️

      1.18 GB Free RAM

      2.99 GB Active RAM

      2.64 GB Inactive RAM

      1.21 GB Wired RAM

      68.81 GB Page-ins

      62 MB Page-outs

     

    Diagnostics Information: ℹ️

      Dec 27, 2014, 10:29:33 PM /Library/Logs/DiagnosticReports/XBMC_2014-12-27-222933_[redacted].hang

      Dec 26, 2014, 06:14:07 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-26-181407_[redacted].panic [Details]

     

  • by Shadow-girl,

    Shadow-girl Shadow-girl Jan 3, 2015 6:22 AM in response to stephjonas
    Level 1 (0 points)
    Jan 3, 2015 6:22 AM in response to stephjonas

    I have the same problem.

     

    Can any1 help me?

     

    Problem description:

    My MacBook suddenly started running slow

     

    EtreCheck version: 2.1.5 (108)

    Report generated 3. Januar 2015 15:11:53 MEZ

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.5 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 1:22:58

     

    Disk Information: ℹ️

      APPLE HDD HTS545050A7E362 disk0 : (500,11 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 498.88 GB (452.25 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 499.25 GB Online

     

      MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

      SanDisk Cruzer Blade 16,01 GB

      NO NAME (disk2s1) /Volumes/NO NAME : 16.01 GB (82 KB free)

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      Android File Transfer Agent Programm (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

     

    Internet Plug-ins: ℹ️

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Default Browser: Version: 600 - SDK 10.10

     

    Safari Extensions: ℹ️

      Adblock Plus [Installed]

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          9% WindowServer

          7% Safari

          6% com.apple.WebKit.Networking

          4% discoveryd

          3% hidd

     

    Top Processes by Memory: ℹ️

      339 MB Pages

      160 MB Finder

      120 MB mds_stores

      113 MB com.apple.WebKit.WebContent

      94 MB Safari

     

    Virtual Memory Information: ℹ️

      122 MB Free RAM

      1.86 GB Active RAM

      1.64 GB Inactive RAM

      658 MB Wired RAM

      1.45 GB Page-ins

      254 KB Page-outs

     

    Diagnostics Information: ℹ️

      Jan 3, 2015, 02:02:27 PM /Library/Logs/DiagnosticReports/Pages_2015-01-03-140227_[redacted].cpu_resource .diag [Details]

      Jan 3, 2015, 01:49:33 PM Self test - passed

      Dec 31, 2014, 10:33:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-31-223321_[reda cted].crash

  • by Lexiepex,

    Lexiepex Lexiepex Jan 3, 2015 8:20 AM in response to DJ-STAR
    Level 6 (10,536 points)
    Mac OS X
    Jan 3, 2015 8:20 AM in response to DJ-STAR

    There is so much crap installed:

    having backups,  format your disk, install OSX and bring your user data over by hand.

    Lex

  • by Lexiepex,

    Lexiepex Lexiepex Jan 3, 2015 8:23 AM in response to Shadow-girl
    Level 6 (10,536 points)
    Mac OS X
    Jan 3, 2015 8:23 AM in response to Shadow-girl

    here not much to see.

    I advise:

    uninstall AdblockPlus extension in Safari. Install Adblock instead.

    Download AdwareMedic from   thesafemac.com   and run it.

    Uninstall the Android FileTransfer Programm (wichtig).

    Lex

  • by alive_well,

    alive_well alive_well Jan 4, 2015 7:37 PM in response to Lexiepex
    Level 1 (0 points)
    Jan 4, 2015 7:37 PM in response to Lexiepex

    Thanks @LexShellings! Any clues are much appreciated.

     

    EtreCheck version: 2.1.5 (108)

    Report generated January 4, 2015 at 7:29:20 PM PST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.5 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 0:11:43

     

    Disk Information: ℹ️

      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 498.88 GB (285.74 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 499.25 GB Online

     

      OPTIARC DVD RW AD-5970H 

     

    USB Information: ℹ️

      Apple Inc. FaceTime HD Camera (Built-in)

      HitachiGST G-DRIVE slim 750.16 GB

      disk2s1 (disk2s1) <not mounted> : 210 MB

      G-DRIVE mobile USB (disk2s2) /Volumes/G-DRIVE mobile USB : 749.81 GB (437.97 GB free)

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

      [running] com.pharos.notify.plist [Support]

      [running] com.pharos.popup.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.google.keystone.daemon.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist [Support]

      [running] com.spotify.webhelper.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      Dropbox Application (/Applications/Dropbox.app)

      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Internet Plug-ins: ℹ️

      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.1.0 [Support]

      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

      Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Skip System Files: NO

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 498.88 GB Disk used: 213.13 GB

      Destinations:

      G-DRIVE mobile USB [Local]

      Total size: 749.81 GB

      Total number of backups: 44

      Oldest backup: 2012-08-07 23:09:29 +0000

      Last backup: 2014-11-09 02:57:16 +0000

      Size of backup disk: Adequate

      Backup size 749.81 GB > (Disk used 213.13 GB X 3)

     

    Top Processes by CPU: ℹ️

          14% mds

          7% backupd

          3% WindowServer

          3% Google Chrome

          0% hidd

     

    Top Processes by Memory: ℹ️

      150 MB Google Chrome

      150 MB Finder

      116 MB mds_stores

      90 MB ocspd

      77 MB Dropbox

     

    Virtual Memory Information: ℹ️

      725 MB Free RAM

      1.78 GB Active RAM

      1.02 GB Inactive RAM

      772 MB Wired RAM

      1.53 GB Page-ins

      20 KB Page-outs

     

    Diagnostics Information: ℹ️

      Jan 4, 2015, 07:18:14 PM Self test - passed

     

  • by Lexiepex,

    Lexiepex Lexiepex Jan 5, 2015 3:29 AM in response to alive_well
    Level 6 (10,536 points)
    Mac OS X
    Jan 5, 2015 3:29 AM in response to alive_well

    You better start a new thread. You will get more attention. Please explain your issue a bit more detailed. Post the link here.

    Lex

  • by kelleyfromtallahassee,

    kelleyfromtallahassee kelleyfromtallahassee Jan 5, 2015 7:05 PM in response to Lexiepex
    Level 1 (0 points)
    Jan 5, 2015 7:05 PM in response to Lexiepex

    Lex, can you take a look at my report.  My MacBookPro is running slow...

     

    EtreCheck version: 2.1.5 (108)

    Report generated January 5, 2015 at 9:57:12 PM EST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.9 GHz Intel Core i7 CPU: 2-core

      8 GB RAM Upgradeable

      BANK 0/DIMM0

      4 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      4 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 2:23:43

     

    Disk Information: ℹ️

      APPLE HDD HTS541075A9E662 disk0 : (750.16 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 748.93 GB (676.89 GB free)

      Core Storage: disk0s2 749.30 GB Online

     

      MATSHITADVD-R   UJ-8A8

     

    USB Information: ℹ️

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

      Apple Inc. Apple Internal Keyboard / Trackpad

      Logitech USB Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Launch Agents: ℹ️

      [loaded] com.coupons.coupond.plist [Support]

      [running] com.hp.productresearch.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Default Browser: Version: 600 - SDK 10.10

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          0% fontd

          0% AppleSpell

          0% cloudpaird

     

    Top Processes by Memory: ℹ️

      481 MB com.apple.WebKit.WebContent

      163 MB mds_stores

      146 MB Safari

      112 MB Finder

      77 MB WindowServer

     

    Virtual Memory Information: ℹ️

      3.04 GB Free RAM

      4.09 GB Active RAM

      573 MB Inactive RAM

      879 MB Wired RAM

      1.52 GB Page-ins

      0 B Page-outs

     

    Diagnostics Information: ℹ️

      Jan 5, 2015, 08:02:32 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-01-05-200232_[r edacted].cpu_resource.diag [Details]

      Jan 5, 2015, 07:34:03 PM Self test - passed

      Jan 4, 2015, 10:55:12 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-01-04-225512_[r edacted].cpu_resource.diag [Details]

      Jan 4, 2015, 06:05:44 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-01-04-180544_[r edacted].cpu_resource.diag [Details]

      Jan 3, 2015, 09:12:36 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-01-03-211236_[r edacted].cpu_resource.diag [Details]

  • by Lexiepex,

    Lexiepex Lexiepex Jan 6, 2015 12:39 AM in response to kelleyfromtallahassee
    Level 6 (10,536 points)
    Mac OS X
    Jan 6, 2015 12:39 AM in response to kelleyfromtallahassee

    Not dramatic. Start a new thread, please.

    post the link here.

    Lex

  • by Macuser1023,

    Macuser1023 Macuser1023 Jan 11, 2015 11:18 PM in response to Lexiepex
    Level 1 (0 points)
    Jan 11, 2015 11:18 PM in response to Lexiepex

    Hi, would you be able to help me out, my mac is really slow and the spinning wheel pops up for everything. i read through a few comments and used the EtreCheck. this is what i got back

     

    EtreCheck version: 2.1.5 (108)

    Report generated 12 January 2015 3:30:46 pm AEST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.5 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 1:21:25

     

    Disk Information: ℹ️

      APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 498.88 GB (361.26 GB free)

      Encrypted AES-XTS Unlocked Converting

      Core Storage: disk0s2 499.25 GB Online

     

      MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

      Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

      [loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]

      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

      [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Default Browser: Version: 600 - SDK 10.10

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          4% WindowServer

          0% mds_stores

          0% opendirectoryd

     

    Top Processes by Memory: ℹ️

      215 MB com.apple.WebKit.WebContent

      94 MB loginwindow

      77 MB Finder

      69 MB Safari

      60 MB WindowServer

     

    Virtual Memory Information: ℹ️

      1.34 GB Free RAM

      1.44 GB Active RAM

      774 MB Inactive RAM

      734 MB Wired RAM

      1.13 GB Page-ins

      0 B Page-outs

     

    Diagnostics Information: ℹ️

      Jan 12, 2015, 02:11:37 PM Self test - passed

      Jan 11, 2015, 03:33:03 PM /Library/Logs/DiagnosticReports/CleanMyMac 2_2015-01-11-153303_[redacted].cpu_resource.diag [Details]

  • by MadMacs0,

    MadMacs0 MadMacs0 Jan 12, 2015 2:23 AM in response to Macuser1023
    Level 5 (4,801 points)
    Jan 12, 2015 2:23 AM in response to Macuser1023

    Instruct CleanMyMac2 to uninstall itself.

  • by Macuser1023,

    Macuser1023 Macuser1023 Jan 12, 2015 8:59 PM in response to MadMacs0
    Level 1 (0 points)
    Jan 12, 2015 8:59 PM in response to MadMacs0

    I Have uninstalled it but it is still pretty slow.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jan 12, 2015 10:02 PM in response to Macuser1023
    Level 5 (4,801 points)
    Jan 12, 2015 10:02 PM in response to Macuser1023

    I just noticed this from before:

    Disk Information: ℹ️

      Macintosh HD (disk1) / : 498.88 GB (361.26 GB free)

      Encrypted AES-XTS Unlocked Converting

    Looks like you turned FileVault2 on (or off) and it takes a very long time and a good bit of CPU power to completely convert a hard drive, so wait until that's completed before trying to judge whether there are other issues or not.

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