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stephjonas

Q: My MacBook suddenly started running slow

Hello! I've had my MacBook Pro for since 2010 and it suddenly started running slow. This has been going on for a week already. I've restarted my MacBook many times and when I'm not using it I shut it down. I've tried many things to make it run faster and deleted 14k files that were mostly text documents, pictures, videos, etc. and deleted my whole iTunes library hoping it would work but nothing. I currently have 77.07 GB left but space has never been the problem since in the past I've had 10GB or to the point where I had no GB and it still ran perfectly. Two things I've noticed is that when it gets hot it starts running slow and also when I start watching videos on youtube or ones that are already in my MacBook. Last night I reset my SMC hoping it would work better and it only ran slow because of the heat but I see no change. I'm trying anything possible to fix this myself before taking it to the Apple Store and spending money on something I could've probably fixed myself.

 

Here's some information on my MacBook

 

MacBook Pro 13-inch, Mid 2010

Processor: 2.4 GHz Intel Core 2 Duo

Graphics: NVIDIA GeForce 220M 256 MB

Software: OS X 10.8.5 (12F45)

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 11, 2013 1:51 PM

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Q: My MacBook suddenly started running slow

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  • by Ady798,

    Ady798 Ady798 Feb 16, 2015 8:35 AM in response to stephjonas
    Level 1 (0 points)
    Feb 16, 2015 8:35 AM in response to stephjonas

    Hi Lex,

    Having the same issue here. Appreciate your feedback.

    Ad

     

    EtreCheck version: 2.1.8 (121)

    Report generated February 16, 2015 at 12:30:20 PM AST

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook (13-inch, Late 2009) (Technical Specifications)

        MacBook - model: MacBook6,1

        1 2.26 GHz Intel Core 2 Duo CPU: 2-core

        2 GB RAM Upgradeable

            BANK 0/DIMM0

                1 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                1 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Normal - Cycle count 1018

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.9.5 (13F34) - Time since boot: 4 days 4:33:32

     

    Disk Information: ℹ️

        Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 249.20 GB (155.29 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

        Apple Inc. Built-in iSight

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Incompatible Software/Parallels Service.app

        [not loaded]    com.parallels.kext.prl_hid_hook (4.0 3844.408728) [Click for support]

        [not loaded]    com.parallels.kext.prl_hypervisor (4.0 3844.408728) [Click for support]

        [not loaded]    com.parallels.kext.prl_netbridge (4.0 3844.408728) [Click for support]

        [not loaded]    com.parallels.kext.prl_usb_connect (4.0 3844.408728) [Click for support]

        [not loaded]    com.parallels.kext.prl_vnic (4.0 3844.408728) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) [Click for support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.97) [Click for support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

        [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.15) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) [Click for support]

     

    Startup Items: ℹ️

        ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

        Startup items are obsolete in OS X Yosemite

     

    Problem System Launch Daemons: ℹ️

        [failed]    com.apple.wdhelper.plist

     

    Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

        [running]    com.rim.BBLaunchAgent.plist [Click for support]

        [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]

        [running]    com.rim.PeerManager.plist [Click for support]

        [running]    jp.co.canon.CUPSCMFP.BG.plist [Click for support]

        [running]    jp.co.canon.UFR2.BG.plist [Click for support]

     

    Launch Daemons: ℹ️

        [failed]    at.obdev.littlesnitchd.plist [Click for support] [Click for details]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [running]    com.rim.BBDaemon.plist [Click for support]

        [not loaded]    com.rim.nkehelper.plist [Click for support]

        [running]    com.rim.tunmgr.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac.helperTool.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    UNKNOWN Hidden (missing value)

        Safari    Application  (/Applications/Safari.app)

        Dropbox    UNKNOWN Hidden (missing value)

        Canon MF Network Scan Utility    Application  (/Library/Application Support/Canon/ScanGear MF/Utility/Canon MF Network Scan Utility.app)

        Wondershare Helper Compact    Application Hidden (/Users/[redacted]/Library/Application Support/Helper/Wondershare Helper Compact.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        KiesAgent    UNKNOWN Hidden (missing value)

        Reminders    Application  (/Applications/Reminders.app)

        KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

        BlackBerry Device Manager    Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

     

    Internet Plug-ins: ℹ️

        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        Default Browser: Version: 537 - SDK 10.9

        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]

        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        DivXBrowserPlugin: Version: 2.0 [Click for support]

        Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0

        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

        GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6 [Click for support]

        ContentUploaderPlugin: Version: 1.2 [Click for support]

        JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Check version

     

    Safari Extensions: ℹ️

        AdBlock

        Facebook Disconnect

        Google Analytics Opt-out Browser Add-on

     

    3rd Party Preference Panes: ℹ️

        DivX  [Click for support]

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        FUSE for OS X (OSXFUSE)  [Click for support]

        MacFUSE  [Click for support]

        Perian  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Auto backup: NO - Auto backup turned off

        Destinations:

            Time Machine Backups [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 0 B > (Disk size 0 B X 3)

     

    Top Processes by CPU: ℹ️

             8%    WindowServer

             0%    newsyslog

             0%    PeerManager

             0%    BBLaunchAgent

             0%    AppleSpell

     

    Top Processes by Memory: ℹ️

        234 MB    Safari

        176 MB    com.apple.WebKit.WebContent

        62 MB    Skype

        52 MB    WindowServer

        26 MB    com.apple.WebKit.Networking

     

    Virtual Memory Information: ℹ️

        26 MB    Free RAM

        545 MB    Active RAM

        518 MB    Inactive RAM

        458 MB    Wired RAM

        3.48 GB    Page-ins

        1.38 GB    Page-outs

  • by Lexiepex,

    Lexiepex Lexiepex Feb 16, 2015 9:20 AM in response to Ady798
    Level 6 (10,536 points)
    Mac OS X
    Feb 16, 2015 9:20 AM in response to Ady798

    Ad,

    this thread is much too long already, please start a new thread and post the link here. I will be there soon.

    Lex

  • by Greystain,

    Greystain Greystain Feb 25, 2015 2:00 AM in response to stephjonas
    Level 1 (0 points)
    Feb 25, 2015 2:00 AM in response to stephjonas

    Lex,

    you have worked magic for so many people.... PLS help.

  • by Greystain,

    Greystain Greystain Feb 25, 2015 2:02 AM in response to Lexiepex
    Level 1 (0 points)
    Feb 25, 2015 2:02 AM in response to Lexiepex

    Lex Please help, you seemed to have helped so many!!! I went through and deleted videos and things off my desktop etc  but it still hangs at times...

     

    EtreCheck version: 2.1.8 (121)

    Report generated 25 February 2015 11:10:07 GMT+2

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (13-inch, Late 2011) (Technical Specifications)

        MacBook Pro - model: MacBookPro8,1

        1 2.8 GHz Intel Core i7 CPU: 2-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Normal - Cycle count 418

     

    Video Information: ℹ️

        Intel HD Graphics 3000 - VRAM: 384 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 3:49:39

     

    Disk Information: ℹ️

        TOSHIBA MK7559GSXF disk0 : (750.16 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 748.93 GB (156.21 GB free) - one error

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 749.30 GB Online

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [not loaded]    com.ZTE.driver.ModemDriverMac (1.6.2d1) [Click for support]

        [not loaded]    com.smarttech.iokit.SMARTBoard (11) [Click for support]

        [not loaded]    com.tectona.driver.PL2303 (1.3.0) [Click for support]

     

    Launch Agents: ℹ️

        [running]    com.smarttech.boardservice.plist [Click for support]

        [not loaded]    com.smarttech.floatingtools.plist [Click for support]

        [not loaded]    com.smarttech.ink.plist [Click for support]

        [failed]    com.smarttech.SBWDKService.plist [Click for support]

        [running]    com.smarttech.smartnotification.plist [Click for support]

        [not loaded]    com.smarttech.systemtrayicon.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [not loaded]    com.gopro.stereomodestatus.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        uTorrent    Application  (/Applications/uTorrent.app)

     

    Internet Plug-ins: ℹ️

        SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Default Browser: Version: 600 - SDK 10.10

     

    User internet Plug-ins: ℹ️

        RealPlayer Plugin: Version: Unknown [Click for support]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        GoPro  [Click for support]

        handyPrint  [Click for support]

        SMART Board  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 592.71 GB

        Destinations:

            Elements [Local]

            Total size: 2.00 TB

            Total number of backups: 1

            Oldest backup: 2013-04-21 16:26:25 +0000

            Last backup: 2013-04-21 16:26:25 +0000

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 592.71 GB X 3)

     

    Top Processes by CPU: ℹ️

             2%    Mail

             1%    WindowServer

             1%    RealPlayer Downloader Agent

             1%    com.apple.WebKit.Networking

             1%    SMARTBoardService

     

    Top Processes by Memory: ℹ️

        176 MB    iTunes

        159 MB    com.apple.WebKit.WebContent

        150 MB    Mail

        129 MB    Finder

        99 MB    spindump

     

    Virtual Memory Information: ℹ️

        100 MB    Free RAM

        1.58 GB    Active RAM

        1.50 GB    Inactive RAM

        1.11 GB    Wired RAM

        1.87 GB    Page-ins

        193 KB    Page-outs

     

    Diagnostics Information: ℹ️

        Feb 25, 2015, 07:23:01 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-02-25-072301_[re dacted].crash

        Feb 25, 2015, 07:21:48 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-02-25-072148_[re dacted].crash

        Feb 25, 2015, 07:21:47 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-02-25-072147_[re dacted].crash

        Feb 25, 2015, 07:21:00 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-02-25-072100_[re dacted].crash

        Feb 25, 2015, 07:20:07 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-02-25-072007_[re dacted].crash

        Feb 25, 2015, 07:12:28 AM    Self test - passed

        Feb 24, 2015, 02:59:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-02-24-145927_[ redacted].crash

        Feb 24, 2015, 09:31:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/DataDetectorsDynamicData_2015- 02-24-093127_[redacted].crash

        Feb 24, 2015, 09:31:03 AM    /Library/Logs/DiagnosticReports/mds_2015-02-24-093103_[redacted].crash

        Feb 24, 2015, 08:25:20 AM    /Library/Logs/DiagnosticReports/Safari_2015-02-24-082520_[redacted].hang

        Feb 24, 2015, 08:14:14 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-02-24-081414_[redact ed].crash

        Feb 24, 2015, 08:00:11 AM    /Library/Logs/DiagnosticReports/tccd_2015-02-24-080011_[redacted].crash

        Feb 23, 2015, 05:19:36 PM    /Library/Logs/DiagnosticReports/BRAINtastic_2015-02-23-171936_[redacted].hang

        Feb 23, 2015, 07:24:01 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-02-23- 072401_[redacted].crash

  • by Beamer1234,

    Beamer1234 Beamer1234 Feb 28, 2015 2:05 PM in response to stephjonas
    Level 1 (0 points)
    Feb 28, 2015 2:05 PM in response to stephjonas

    Problem description:

    My mid 2009 MacBook Pro runs very slow.  Thanks for any help!

     

    EtreCheck version: 2.1.8 (121)

    Report generated February 28, 2015 at 3:58:24 PM CST

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (13-inch, Mid 2009) (Technical Specifications)

        MacBook Pro - model: MacBookPro5,5

        1 2.53 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Normal - Cycle count 30

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 0:41:57

     

    Disk Information: ℹ️

        ST9250315ASG disk0 : (250.06 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 249.20 GB (131.95 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS23N 

     

    USB Information: ℹ️

        Apple Inc. Built-in iSight

        Apple Inc. iPad

        Apple Internal Memory Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f61) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]

     

    Launch Agents: ℹ️

        [running]    com.jeppesen.jsum.agent.plist [Click for support]

        [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support] [Click for details]

        [running]    com.logmein.logmeingui.plist [Click for support]

        [running]    com.logmein.logmeinguiagent.plist [Click for support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.jeppesen.JDMPrivHelper.plist [Click for support]

        [running]    com.logmein.logmeinserver.plist [Click for support]

        [loaded]    com.logmein.raupdate.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

        [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]

        [loaded]    com.google.keystone.agent.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    UNKNOWN Hidden (missing value)

        Skype    Application Hidden (/Applications/Skype.app)

        TextEdit    Application  (/Applications/TextEdit.app)

        TuneSync Server    Application Hidden (/Applications/TuneSync Server.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        FrostWire    Application  (/Applications/FrostWire.app)

        Safari    Application  (/Applications/Safari.app)

        fuspredownloader    Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

     

    Internet Plug-ins: ℹ️

        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 10.1.13 [Click for support]

        LogMeInSafari32: Version: 1.0.730 [Click for support]

        iPhotoPhotocast: Version: 7.0

        DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        LogMeInSafari64: Version: 1.0.730 [Click for support]

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 [Click for support]

        WidevineMediaTransformer: Version: Unknown [Click for support]

        DivXBrowserPlugin: Version: 2.0 [Click for support]

        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

        LogMeIn: Version: 1.0.730 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]

        SlingPlayer: Version: Unknown [Click for support]

        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

        OfficeLiveBrowserPlugin: Version: 12.2.0 [Click for support]

     

    User internet Plug-ins: ℹ️

        WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

     

    3rd Party Preference Panes: ℹ️

        DivX  [Click for support]

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        Java  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             6%    WindowServer

             3%    launchd

             1%    Dropbox

             0%    LogMeIn

             0%    configd

     

    Top Processes by Memory: ℹ️

        176 MB    com.apple.WebKit.WebContent

        82 MB    mds_stores

        77 MB    Dropbox

        77 MB    Safari

        69 MB    com.apple.WebKit.Networking

     

    Virtual Memory Information: ℹ️

        413 MB    Free RAM

        1.78 GB    Active RAM

        1.25 GB    Inactive RAM

        581 MB    Wired RAM

        1.79 GB    Page-ins

        541 KB    Page-outs

     

    Diagnostics Information: ℹ️

        Feb 28, 2015, 03:15:45 PM    Self test - passed

        Feb 28, 2015, 03:02:26 PM    /Library/Logs/DiagnosticReports/mds_2015-02-28-150226_[redacted].crash

  • by Adamk92,

    Adamk92 Adamk92 Mar 1, 2015 7:43 AM in response to Lexiepex
    Level 1 (0 points)
    Mar 1, 2015 7:43 AM in response to Lexiepex

    Hey Lex I noticed you have helped a lot of people my macbook pro has been running extremely slow is there anyway you could look at my EtreCheck?

    I posted it in this thread

     

     

    Macbook Pro running slow

  • by peterooi,

    peterooi peterooi Mar 3, 2015 5:35 AM in response to stephjonas
    Level 1 (0 points)
    Mar 3, 2015 5:35 AM in response to stephjonas

    Hello Lex, I am having the same problem also, your helps will be much appreciated. Thanks.

     

    I posted my problem here:

    MacBook Pro running slow suddenly!

  • by maggiejnyc,

    maggiejnyc maggiejnyc Mar 18, 2015 8:37 PM in response to Lexiepex
    Level 1 (0 points)
    Mar 18, 2015 8:37 PM in response to Lexiepex

    Hi Lex!

    I have problems with my wifes MacBook...its dying...tried to reduce apps...have a lot free HD space...but RAM is always almost fully used...

    Everything came up after last update...

    Here is EtreCheck...hope you guys gonna help me...

     

     

    EtreCheck version: 2.1.8 (121)

    Report generated March 18, 2015 at 11:36:17 PM EDT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

        MacBook Pro - model: MacBookPro7,1

        1 2.4 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Replace Soon - Cycle count 1047

     

    Video Information: ℹ️

        NVIDIA GeForce 320M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ℹ️

        OS X 10.10.2 (14C1510) - Time since boot: 3:31:2

     

    Disk Information: ℹ️

        Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 249.20 GB (99.35 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information: ℹ️

        Apple Inc. Built-in iSight

        Apple Internal Memory Card Reader 8.08 GB

            NO NAME (disk1s1) /Volumes/NO NAME : 8.08 GB (5.38 GB free)

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Inc. Apple Internal Keyboard / Trackpad

     

    Configuration files: ℹ️

        /etc/hosts - Count: 14

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Library/Extensions

        [loaded]    com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.lge.driver.LGEADMobilSolutionFamily (1.6.0) [Click for support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]

        [not loaded]    com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Click for support]

        [not loaded]    com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Click for support]

        [not loaded]    com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Click for support]

        [not loaded]    com.sierrawireless.driver.SierraIPDirect (1.1.5) [Click for support]

     

            /System/Library/Extensions/LGEADMobileSolutionFamily.kext/Contents/PlugIns

        [not loaded]    com.lge.driver.LGELTEADBus (1.6.0) [Click for support]

        [not loaded]    com.lge.driver.LGELTEADMdmControl (1.6.0) [Click for support]

        [not loaded]    com.lge.driver.LGELTEADMdmData (1.6.0) [Click for support]

        [not loaded]    com.lge.driver.LGELTEADMsc (1.6.0) [Click for support]

        [not loaded]    com.lge.driver.LGELTEADNicControl (1.6.0) [Click for support]

        [not loaded]    com.lge.driver.LGELTEADNicData (1.6.0) [Click for support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]

     

    Problem System Launch Daemons: ℹ️

        [running]    com.seagate.TBDecorator.plist [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]

        [not loaded]    com.AT&T.attcm_AppStart.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.sierrawireless.SwitchTool.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

     

    User Launch Agents: ℹ️

        [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

        [loaded]    com.facebook.videochat.[redacted].plist [Click for support]

        [running]    com.google.Chrome.framework.plist [Click for support]

        [failed]    com.google.GoogleContactSyncAgent.plist [Click for support] [Click for details]

        [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]

        [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]

     

    User Login Items: ℹ️

        Google Chrome    Application  (/Applications/Google Chrome.app)

        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

     

    Internet Plug-ins: ℹ️

        Easy-WebPrint EX: Version: 1.1.0 [Click for support]

        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 2.3.5.4 [Click for support]

        AdobePDFViewerNPAPI: Version: 10.1.4 [Click for support]

        FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        Flash Player: Version: 15.0.0.239 - SDK 10.6 Outdated! Update

        iPhotoPhotocast: Version: 7.0 - SDK 10.7

        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewer: Version: 10.1.4 [Click for support]

        EPPEX Plugin: Version: 3.0.5.0 [Click for support]

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

     

    User internet Plug-ins: ℹ️

        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

        Picasa: Version: 1.0 - SDK 10.4 [Click for support]

     

    Safari Extensions: ℹ️

        iMedia Converter Deluxe 

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        GoPro  [Click for support]

        Java  [Click for support]

        Paragon NTFS for Mac ® OS X  [Click for support]

        Seagate Dashboard for Mac OSX  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

            11%    WindowServer

             1%    ConnectService

             1%    Google Chrome

             0%    launchservicesd

             0%    AppleSpell

     

    Top Processes by Memory: ℹ️

        326 MB    softwareupdated

        185 MB    Google Chrome

        116 MB    Google Chrome Helper

        60 MB    Spotlight

        56 MB    mds_stores

     

    Virtual Memory Information: ℹ️

        56 MB    Free RAM

        1.52 GB    Active RAM

        1.48 GB    Inactive RAM

        618 MB    Wired RAM

        2.60 GB    Page-ins

        30 MB    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 18, 2015, 11:08:20 PM    /Library/Logs/DiagnosticReports/GoToMeeting_2015-03-18-230820_[redacted].hang

        Mar 18, 2015, 08:02:25 PM    Self test - passed

     

  • by Lexiepex,

    Lexiepex Lexiepex Mar 19, 2015 12:28 AM in response to maggiejnyc
    Level 6 (10,536 points)
    Mac OS X
    Mar 19, 2015 12:28 AM in response to maggiejnyc

    -- 4GB Ram is not too much, but it should run correctly.

    -- Your battery is dying, you should replace it asap !!

    -- You have or had a serious crap software on this mac: MacKeeper ! A must to uninstall !!

    -- Uninstall the Seagate Software, important !  You do not need it.

    -- Uninstall Paragon, uninstall GoPro (GoPro may come back later after the issues are solved).

    -- Uninstall Flip4Mac, unnecessary these days.

    -- Delete the Safari extensions (Safari->Preferences->Extensions).

    -- Remove all entries in  MacintoshHD->Users&Groups->LoginItems  with the minus sign underneath.

    -- RESTART now, empty the Trash bin.

    -- Update Flashplayer !!

    -- The SierraWireless, Airparrot, LGEAD software must go (until later).

    -- Stop using Chrome for the time being and use Safari, Firefox, or Opera; do not use more than one browser at the time, quit when ready.

    -- In Finder   Macintosh->Library->InternetPlugins  delete the two AdobePDFViewer plugins: causing issues in 10.10, the built in PDFViewer is better.

    -- I hope that you have properly uninstalled the improper old Adobe software.

    After all this post a new message telling how it is now, and include a new etrecheck list.

    Lex


  • by MadMacs0,

    MadMacs0 MadMacs0 Mar 19, 2015 12:40 AM in response to maggiejnyc
    Level 5 (4,801 points)
    Mar 19, 2015 12:40 AM in response to maggiejnyc

    maggiejnyc wrote:

     

    RAM is always almost fully used...

     

    That's the new normal that was introduced with Mavericks. The OS X Memory Management System attempts to keep RAM as full as possible to avoid having to access the hard drive, saving time and energy. The only thing you should be watching is the MEMORY PRESSURE graph at the bottom of the Activity Monitor Memory tab. As long as it's green most of the time, you are in great shape RAM wise.

  • by nolilo,

    nolilo nolilo Mar 19, 2015 3:09 AM in response to MadMacs0
    Level 1 (0 points)
    Mar 19, 2015 3:09 AM in response to MadMacs0

    Hello,

    My MacBook Pro runs so slow that I decided to run the etresoft check... This is the result below. Can anyone help me what I need to do next to solve the issues?

    Problem description:

    slow mac pro since last update

     

    EtreCheck version: 2.1.8 (121)

    Report generated 19. März 2015 10:49:18 MEZ

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

    Click the [Adware! - Remove] links for help removing adware.

     

    Hardware Information: ℹ️

        MacBook Pro (15-inch, Mid 2009) (Technical Specifications)

        MacBook Pro - model: MacBookPro5,3

        1 2.8 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery Health: Normal - Cycle count 174

     

    Video Information: ℹ️

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

        NVIDIA GeForce 9600M GT - VRAM: 512 MB

     

    System Software: ℹ️

        OS X 10.10.2 (14C1510) - Time since boot: 0:36:59

     

    Disk Information: ℹ️

        ST9500420ASG disk0 : (500.11 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (178.23 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS23N 

     

    USB Information: ℹ️

        Seagate GoFlex Pro Mac 500.11 GB

            EFI (disk1s1) <not mounted> : 210 MB

            FreeAgent GoFlex Drive (disk1s2) /Volumes/FreeAgent GoFlex Drive : 499.76 GB (55.09 GB free) - 146 errors

     

        Apple Internal Memory Card Reader 16.44 GB

            Untitled (disk2s1) /Volumes/Untitled : 16.43 GB (3.80 GB free)

        Apple Inc. iPhone

        Apple Inc. Built-in iSight

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Adware: ℹ️

        Conduit [Adware! - Remove]

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [not loaded]    com.Huawei.driver.HuaweiDataCardDriver (4.0.8) [Click for support]

        [not loaded]    com.cisco.nke.ipsec (2.0.0) [Click for support]

        [loaded]    com.markspace.driver.RemoteNDIS (1.1.0d1) [Click for support]

        [not loaded]    com.pctools.iantivirus.kfs (1.0.1) [Click for support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Click for support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Click for support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Click for support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.intego.backupassistant.agent.plist [Click for support]

        [running]    com.seagate.SeagateStorageGauge.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.intego.BackupAssistant.daemon.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        Spotify    Programm  (/Applications/Spotify.app)

        TomTomHOMERunner    Programm Hidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

        uTorrent    Programm  (/Applications/uTorrent.app)

        VMware Fusion Start Menu    UNKNOWN  (missing value)

        AdobeResourceSynchronizer    Programm Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        iAntiVirus    Programm Hidden (/Applications/iAntiVirus/iAntiVirus.app)

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

        AdobePDFViewer: Version: 10.1.13 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 Cannot contact Adobe

        QuickTime Plugin: Version: 7.7.3

        iPhotoPhotocast: Version: 7.0

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        MacFUSE  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 321.02 GB

        Destinations:

            FreeAgent GoFlex Drive [Local]

            Total size: 499.76 GB

            Total number of backups: 8

            Oldest backup: 2013-02-02 22:39:52 +0000

            Last backup: 2014-06-03 15:20:03 +0000

            Size of backup disk: Too small

                Backup size 499.76 GB < (Disk used 321.02 GB X 3)

     

    Top Processes by CPU: ℹ️

            19%    iavd

            12%    WindowServer

             8%    iAntiVirus

             4%    Google Chrome

             1%    backupd

     

    Top Processes by Memory: ℹ️

        326 MB    mds_stores

        219 MB    firefox

        155 MB    Mail

        142 MB    Google Chrome

        121 MB    com.apple.WebKit.WebContent

     

    Virtual Memory Information: ℹ️

        42 MB    Free RAM

        1.55 GB    Active RAM

        1.52 GB    Inactive RAM

        690 MB    Wired RAM

        6.87 GB    Page-ins

        44 MB    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 19, 2015, 10:05:08 AM    Self test - passed

        Mar 19, 2015, 09:44:02 AM    /Library/Logs/DiagnosticReports/iTunes_2015-03-19-094402_[redacted].cpu_resourc e.diag [Click for details]

     

  • by Lexiepex,

    Lexiepex Lexiepex Mar 19, 2015 3:22 AM in response to nolilo
    Level 6 (10,536 points)
    Mac OS X
    Mar 19, 2015 3:22 AM in response to nolilo

    Clear: you have been infected and you have bad softwares.

    Please start a new thread, and post the link here, so that I find you fast. This thread is already too long.

    Lex

  • by nolilo,

    nolilo nolilo Mar 19, 2015 3:27 AM in response to Lexiepex
    Level 1 (0 points)
    Mar 19, 2015 3:27 AM in response to Lexiepex

    Thank you LexSchellings... I am just goig to do it.

    Nolilo

  • by meyerboris,

    meyerboris meyerboris Mar 20, 2015 7:01 AM in response to Lexiepex
    Level 1 (0 points)
    Mar 20, 2015 7:01 AM in response to Lexiepex

    Hi Lex,

     

    I started a new thread under: LexSchellings - the only MAC support you will ever need

     

    Could you help me figure out what has been slowing my Mac recently?

     

    Thanks!!

  • by meyerboris,

    meyerboris meyerboris Mar 20, 2015 7:59 PM in response to meyerboris
    Level 1 (0 points)
    Mar 20, 2015 7:59 PM in response to meyerboris

    Hi,

     

    My thread got deleted but I wanted to thank DWB, Lex and Kahjot for your help!

    It seems to be running way smoother now

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