I have a pop up that won't go away!!!

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Level 1

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I have a pop up that won't go away!!!

Let me preface this by saying I reset permissions on my mac after it was giving me some trouble about being able to write files to a external drive as well as my own hard drive (the reset fixed this). I did this by booting into repair boot and reseting permissions and ACL's. The only problem is after booting up I get a pop up login box saying : "networksetup is trying to modify the system network configuration. Type your password to allow this." <<<< this window will not go away no matter how many times I enter my password or hit canel. It goes away for a few seconds and comes right back. I just discovered that my vpn won't turn on either.

PLEASE HELP!!!!

MacBook, OS X Mountain Lion (10.8.5)

Posted on Oct 11, 2013 4:56 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Oct 11, 2013 8:00 PM in response to bpica168

The problem is caused by the software for a USB network device. You either have to reinstall the software, remove it according to the developer's instructions, or refer to the developer for support. Back up all data before making any changes.

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Answer 2

bpica168 Author

Level 1

0 points

Oct 11, 2013 8:19 PM in response to Linc Davis

I am currently using a Seagate Backup hard drive do you think that is the problem?

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Answer 3

Linc Davis

Level 10

209,547 points

Oct 11, 2013 8:32 PM in response to bpica168

Please read this whole message before doing anything.

I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Step 1

Triple-click anywhere in the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2

Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef

Step 4

ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

Step 5

osascript -e 'tell application "System Events" to get name of login items' | open -ef

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

You can then quit Terminal.

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Answer 4

bpica168 Author

Level 1

0 points

Oct 11, 2013 8:59 PM in response to Linc Davis

Here are the outputs:

1.

com.sophos.kext.sav (8.0.14)

2.

com.seagate.TBDecorator.plist

com.sophos.notification

com.sophos.intercheck

com.sophos.autoupdate

com.adobe.SwitchBoard

com.adobe.fpsaud

3.

com.evernote.EvernoteHelper

com.wacom.pentablet

com.sophos.uiserver

com.hp.help.tocgenerator

com.spotify.webhelper

com.plexapp.helper

com.pia.pia_manager

com.google.keystone.user.agent

com.facebook.videochat.Ben.updater

com.adobe.AAM.Scheduler-1.0

4.

/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

Flash Player.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Silverlight.plugin

WacomNetscape.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt

/Library/Keyboard Layouts:

/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.hp.help.tocgenerator.plist

com.sophos.uiserver.plist

com.wacom.pentablet.plist

/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.sophos.autoupdate.plist

com.sophos.intercheck.plist

com.sophos.notification.plist

/Library/PreferencePanes:

Flash Player.prefPane

NTFSforMacOSX.prefPane

PenTablet.prefPane

/Library/PrivilegedHelperTools:

Google Drive Icon Helper

/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator

/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

/Library/ScriptingAdditions:

Adobe Unit Types.osax

/Library/Spotlight:

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter

/Library/StartupItems:

HP Trap Monitor

/etc/mach_init.d:

/etc/mach_init_per_login_session.d:

/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist

Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle

Library/Fonts:

ALBAS___.TTF

ALBA____.TTF

AVENGEANCE HEROIC AVENGER AT.otf

AVENGEANCE HEROIC AVENGER AT.ttf

AVENGEANCE HEROIC AVENGER BD.otf

AVENGEANCE HEROIC AVENGER BD.ttf

AVENGEANCE HEROIC AVENGER BI.otf

AVENGEANCE HEROIC AVENGER BI.ttf

AVENGEANCE HEROIC AVENGER.otf

AVENGEANCE HEROIC AVENGER.ttf

BLADRMF_.TTF

Blazed.ttf

Bleeding_Cowboys.ttf

CFOneTwoTrees-Regular.ttf

Dancing Script OT.otf

Demo_ConeriaScript.ttf

EchinosParkScript_PERSONAL_USE_ONLY.ttf

HFF Modern Strand.otf

Impregnable_Personal_Use_Only.ttf

Masterics_Personal_Use.ttf

Nowharehouse.ttf

Painted.ttf

Plane Crash.ttf

Pulse_virgin.ttf

RoyalInitialen.ttf

SnowtopCaps.otf

UrbanJungleDEMO.otf

Vtks Revolt.ttf

brook23.ttf

encodings.dir

fonts.dir

fonts.list

fonts.scale

Library/Input Methods:

.localized

Library/Internet Accounts:

V1

Library/Internet Plug-Ins:

FacebookVideoCalling.bundle

Picasa.plugin

Library/Keyboard Layouts:

Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.3A6D6E79-8C18-40B4-88A4-28D B6924FBA9.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.402FE1A8-6367-4214-8476-62A 0E0DAFD3F.plist

com.apple.CSConfigDotMacCert-dcpicard@me.com-SharedServices.Agent.plist

com.facebook.videochat.Ben.plist

com.google.keystone.agent.plist

com.pia.pia_manager.plist

com.plexapp.helper.plist

com.spotify.webhelper.plist

Library/PreferencePanes:

Library/Private Internet Access:

.installed

application.properties

tiapp.log

5.

iTunesHelper, FaceboxPro, Alfred, Spotify, Google Drive, BitTorrent, uTorrent, BambooCore, HPEventHandler

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Answer 5

Linc Davis

Level 10

209,547 points

Oct 11, 2013 10:13 PM in response to bpica168

Remove the two Bittorrent clients from your login items and see whether the messages stop.

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Answer 6

bpica168 Author

Level 1

0 points

Oct 12, 2013 7:33 AM in response to Linc Davis

I removed them and restarted and it still came up. :/

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Answer 7

Linc Davis

Level 10

209,547 points

Oct 12, 2013 8:35 AM in response to bpica168

Back up all data, then uninstall "Private Internet Access" according to the developer's instructions. Reboot and test.

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Answer 8

bpica168 Author

Level 1

0 points

Oct 12, 2013 9:15 PM in response to Linc Davis

Just wanted to let you know that it worked!!!!!!! I no longer get the message!!! Thanks so much! My only question is whether I can reinstall my private internet access app or not? I would definetly prefer to have it.

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Answer 9

Linc Davis

Level 10

209,547 points

Oct 12, 2013 9:47 PM in response to bpica168

I don't know anything about it. If you want to keep it, refer to the developer for support.

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