7 Replies Latest reply: May 15, 2015 8:48 AM by CJD2112
AllyCatColorado Level 1 Level 1

How do Cancel my Pre-Order on itunes with the new update

iPhone 4, iOS 7
  • Delgadoh Level 4 Level 4

    Hey AllyCatColorado,


    To cancel your pre-order, you'll want to open up iTunes on your computer, then follow these directions:


    1. Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    2. From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.


    via: iTunes Store: About Pre-orders



    Welcome to Apple Support Communities!


    Have a good one,


  • bpleitez Level 1 Level 1

    The steps given are not what I am seeing when I choose Store. Did the upgrade change something?

  • sue_me Level 1 Level 1

    Open iTunes on your computer:


    Store> Account> at the bottom of the page it should say Manage Pre-Orders and from there you'll see a cancel button.

  • Mahmood1996 Level 1 Level 1

    What if i can't see the manage pre-orders button? im pretty sure it pre-ordered bc the single from the album is ready to download...

  • awojt7 Level 1 Level 1

    You've probably already figured things out by now, but this is for anybody else who doesn't know how to do it.


    1. Go to itunes, make sure you're in the store and not in your library (option to change between is in the top right)
    2. Click on apple id (top left) and click account or scroll down to very bottom of screen (the options here are in very small print) and click account (under manage, center of the screen) your account information should be shown on the screen now.  There are four different headers in blue (Apple ID summary, Itunes in the cloud, Purchase History, and settings)
    3. scroll down to the section where there's a blue header labeled "Settings" (it's the last group before the "done" button)
    4. click the very last blue link on the right side (manage Pre-Orders)
    5. click cancel on the order you want to cancel (will be on the right side)


    Hope this helps


    (this is also done via the program on the computer.  For iphones/ipads/ipods you just scroll down to the bottom and all information will be there.  The links and everything else should be labeled the same way)

  • Rms445 Level 1 Level 1

    am i the only one that finds this whole process extremely unfriendly?  I am taveling without a pc and thus I am now boxed out from my preordered album - how archaic is it to need a pc?!  what happened to Apple...

  • CJD2112 Level 1 Level 1

    It's very convoluted and I'm certain it's intended as such to keep people from canceling sales. Post-Steve Jobs, AAPL is all about the money.