2 Replies Latest reply: Dec 30, 2013 2:02 PM by Tipping Point
Ian Vin Level 1 (0 points)

please help me.. I had my iphone empty charged, before it went all off, there was a messgae on the sreen saying "this cable or accessory is not certified and may not work reliably with this iphone." although i am using my original charger and the original lighning cable which came with it. now i cant use my phone. can somebody help me please.. thank you so much

  • jason269 Community Specialists

    Hi, Ian Vin. 

     

    Thank you for visiting Apple Support Communities.

     

    I would make sure you are using an Apple branded Lightning cable and charger with your iPhone 5.  If you are, the troubleshooting steps in the article below may help.

     

    iPhone and iPod touch: Charging the battery

    http://support.apple.com/kb/HT1476

     

    If the issue persists, see the section labeled Issue not resolved

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Regards,

     

    Jason H.

  • Tipping Point Level 1 (0 points)

    Try checking your cable socket/lightning cable for dirt, grime, pocket lint, etc. I could not find the solution to this issue myself and after much searching I found someone stating that cleaning this out helped them immensely.

     

     

    After taking a wooden toothpick (making sure the phone was OFF first) and gently clearing out the edges and inside of the lightning socket this went away.) It is worth noting that I had a significant amount of dust or lint buildup along the edge rails which I think was causing the iphone to believe it was plugged into something when it was not.

     

    Try it and see, ensure you are very careful and do not use any conductive tools to clean the area in question. Compressed air also does wonders here.