purple screen and no boot

The other day my imac suddently crashed while I was working on it. Upon restart, I received no chime, but did notice the fan was running through open holes on the top.( I could not however, hear the hard drive or anything else)After about a minute of a completely black screen, the monitor turned a deep shade of purple.
I've checked the power, etc... but have had no luck getting the machine to boot or for the purple screen to disappear. I've tried re-starting a few times but get the same scenario over and over...

Is it safe to assume that this is a motherboard issue? Any ideas on salvaging this machine?

thanks





imac g4 flat panel Mac OS X (10.3.5)

imac g4 flat panel Mac OS X (10.3.5)

imac g4 flat panel Mac OS X (10.3.5)

Posted on Jul 1, 2006 8:55 PM

Reply
4 replies

Jul 2, 2006 1:50 AM in response to imperialbee

imperialbee,

Welcome to Apple Discussions.

Could you clarify how the iMac crashed? - was it like a power failure? a frozen screen? A kernel panic (the screen wipes down grey and you get a message in 4 languages telling you to restart)? Or was it a prolonged period of the spinning beachball of death (spining multi-coloured cursor)?

Try booting from the Install/Restore CDs athat came with your iMac. Insert the CD and hold down the 'C' key. This should force your iMac to boot from the CD. This will help identify where the issue lies.

Once you've booted from the CD use Apple's Disk Utility (Macintish HD > Applications > Utilites > Disk Utility) to Repair Disk and Repair Permissions.

The purple sounds to me like the OS selector screen that you would get if you hold option/alt down during a normal start-up.

mrtotes

Jul 4, 2006 6:17 PM in response to imperialbee

Perhaps, if the problem is not caused by a hardware issue or failure,
you may be able to open up the bottom and use the Power Management
Unit Reset (button) that is hidden next to the airport wireless card location.

There are a few expensive parts that could also be to blame for this issue;
and a trip to the repair shop for a diagnostic may be warranted.

The PMU reset is a small button; there are some instructions in the service
manual I happen to have a copy of... that won't help you much! I saw in
another post in Discussions, where someone had linked to an XLR8 take-
apart page for the iMacG4, maybe it has this button clearly marked. The
button is rather hard to see once the metal plate is removed from the iMac
and it is small, too. I've not yet had to reset mine; but remember a few
discussions at MFIF referring to that as a cure for some issues.

The PDF service manual page is #108+, for details on PMU location/reset.
The image is most helpful; and the orientation is not mentioned in this
manual I have. Looks like the button has a little picture on or above it
that looks like a tiny battery; you press this ONCE. Twice will do bad.
The little picture is part of a row of small details under a plastic cover,
near the Airport Card slot where the contacts are for that to connect.

Here is a quote from the procedure page of the manual; please note
there are other tests and things not mentioned that a service tech could
perform to better diagnose that machine's problem. [Pg 108-109]

"The PMU Chip"
The PMU (Power Management Unit) is a microcontroller chip that controls all power functions for the computer. The PMU (location shown below) is a computer within a computer. It has memory, software, firmware, I/O, two crystals, and a CPU. Its function is to: • Tell the computer to turn on, turn off, sleep, wake, idle, etc. • Manage system resets from various commands. • Maintain parameter RAM (PRAM). • Manage the real-time clock.
•Important: The PMU is very sensitive and touching the circuitry on the logic board can cause the PMU to crash. If the PMU crashes, the battery life goes from about five years to about two days if the PMU is not reset.
•Refer to the next topic, “Resetting the PMU on the Logic Board” for the procedure. Many system problems can be resolved by resetting the PMU chip. The PMU reset button is located on the right side of the board, refer to the picture (not here.)

"Resetting the PMU on the Logic Board Resetting the PMU"
(Power Management Unit) on the logic board can resolve many system problems. Whenever you have a unit that fails to power up, you should follow this procedure before replacing any modules.
1. Disconnect the power cord.
2. Remove the user access panel from the bottom of the computer. 3. Press the PMU reset switch (shown below) once on the bottom side of the logic board and then proceed to step
3. Do NOT press the PMU reset switch a second time because it could crash the PMU chip.
4. WAIT ten seconds before connecting the power cord and powering the computer on. If the computer powers on, go to the next step.

If the computer does not power on, there is something else wrong with the computer, refer to the symptom/cure, “No Power” in this chapter.

There could be a hardware failure, and if you cannot boot from the
Apple Hardware Test (on supplied CD or boot DVD) you should take
the computer to an authorized Apple service providor for testing, etc.

Best of luck in this; & thanks to Apple for the information posted above.

Jul 27, 2006 8:48 AM in response to imperialbee

I have a similar problem; when I start the comuter the fan turns on but there is no chime or boot (I do not hear the disk spinning) and the screen stays black. There are no signs of life other than the fan motor.

I found a post by SparkyMarky who identified the problem as a faulty PSU but there was no post to say if replacing the PSU worked. That message thread ( http://discussions.apple.com/thread.jspa?messageID=2150781??) is now archived and SparkyMarky does not offer an email address.

I'll try resetting the PMU tonight but it would be nice to know how imperialbee and SparkyMarky made out.

iMac G4 17" Mac OS X (10.3.9)

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purple screen and no boot

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