Why can't I download the new iTunes 11.1.1
I connect my phone to my Windows 7 laptop, and my iTunes says that it cannot sync because i do not have the correct *.msi file. I don't understand. Help please.
iPhone 4S, iOS 7.0.2
User profile for user:
mario49
User level:
Community Specialist
Hello melissa62695,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
2. Reinstall iTunes and related components
If the issue you're troubleshooting isn't resolved after following these steps, it isn't necessary to remove and reinstall iTunes multiple times.
Best of luck,
Mario