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Quijano Taboada
Level 1 (0 points)

Q: Can't see rented or purchased movies after the AppleTV update. Help?Hi

Hi

We updated our AppleTV a couple of days ago and we tried to rent a movie last night but failed. I am able to go into the Movies section, find the movie I want, even see the preview in perfect condition. The problem arises when I want to rent. I get a window that asks me to: rent and see now, rent and see later or cancel. I select "Rent and See Now", it moves to a "Loading" page and then pops back to the movie page without having rented it. I tried it with several movies and it didn't work. I also tried it with my purchased movies and I get the same exact error when I try to play them.

 

All other features on my AppleTV seem to work fine, YouTube, iTunes Festival, for example. I have tried disconnecting my iTunes account and connecting it again but that didn't work. Tried rebooting the AppleTV as well but that didn't help.

 

How can I get it back to working?

Apple TV

Posted on Oct 12, 2013 12:58 PM

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Quijano Taboada

Q: Can't see rented or purchased movies after the AppleTV update. Help?Hi

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 12, 2013 1:04 PM in response to Quijano Taboada
    Level 10 (104,506 points)
    Apple TV
    Oct 12, 2013 1:04 PM in response to Quijano Taboada

    Welcome to the Apple community.

    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.

     

    You might also try logging out of and then back into your iTunes account and restarting your router.

     

    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • by DJbestmaster,

    DJbestmaster DJbestmaster Oct 12, 2013 1:10 PM in response to Winston Churchill
    Level 1 (0 points)
    Oct 12, 2013 1:10 PM in response to Winston Churchill

    I have been having the exact same problem, and I am outside of the United States but my iTunes account is from the United States.

     

    I have never had problems streaming purchased movies, shows, or music before.

     

    Now I can see all that has been purchased and even select them.  However, when a movie or show is played, it shows the spinning wheel for a couple seconds and reverts back to the movie/show details screen.  When music is attempted to be played, a "content not found" error occurs when a song is selected.

     

    Interestingly, movie previews can still be watched just fine.

     

    Also, if I restore or reset the Apple TV I can immediately watch one move or show video, but the second time this is attempted it reverts back to the original error.

     

    This means that I have to spend 4 minutes resetting the Apple TV just to watch something.

     

    Apple support was not able to resolve this.

     

    Netflix and other apps work just fine.

     

    This also just happened a couple days ago after I updatet my Apple TV

  • by Quijano Taboada,

    Quijano Taboada Quijano Taboada Oct 12, 2013 2:06 PM in response to Winston Churchill
    Level 1 (0 points)
    Oct 12, 2013 2:06 PM in response to Winston Churchill

    So, I checked my settings... found that the Regional Settings was wrong (set to a wrong country), so I changed that and tried but still didn't work.

     

    Rebooted my router, verified network connection and tried again but no luck.

     

    I restored my AppleTV. Had to change all the settings (time zone, location and regional settings) as it chose them all wrong. Then I tried it again. This time I tried renting a movie and it went once again to the "Loading" screen after which it asked me to verify my account with my credit card's security code. Did it, goes back to the "Loading" screen and then asks me to verify my account again. I did this around 3 or 4 times.

     

    I went to my MAC, tried to check the account but I was able, to buy a song, for example.

     

    I was able to play one of my previously purchased movies though. Just can't rent still (or purchase from the Apple TV).

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 12, 2013 2:47 PM in response to Quijano Taboada
    Level 10 (104,506 points)
    Apple TV
    Oct 12, 2013 2:47 PM in response to Quijano Taboada

    I'm kind of short on further ideas then. I guess you might try changing some detail in your paymet details, saving then changing it back, you might also check your address is exactly as stated on your credit card account too.