14 Replies Latest reply: Nov 3, 2015 6:09 AM by iSupportPro
maruf85 Level 1 (0 points)

When I try to turn on my mac it gives the start up sound but then there are a bunch of weird writings on the screen like 0xffffff8083f along with other numbers and letters. And at the end it says ''system uptime in nanoseconds ............ and thats it. This happened all on a sudden. It was doing a automatic software update and the next thing I see is this..... I really dont understand what is going on. If anyone has a solution for this problem please help me out.

 

I am not sure about my operating system though.


MacBook Pro, iOS 7
  • Linc Davis Level 10 (192,709 points)

    If you can't boot in the usual way, try a safe boot.

     

    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

     

    Safe mode is slower than normal, and some things won’t work at all.

     

    Note: If FileVault is enabled on some models, or if a firmware password is set, or if the startup volume is on a software RAID, you can’t boot in safe mode.

     

    If you're able to boot, launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select

      

    View ▹ Show Log List

      

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • maruf85 Level 1 (0 points)

    Thank you very much for your reply. I tried using it in sfae mode by pressing the and holding the shift button but it wouldn't allow me to go into safe mood. Is there anything else that I can do?

  • Linc Davis Level 10 (192,709 points)

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

      

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

  • maruf85 Level 1 (0 points)

    Thank you so much for your guidance I finally managed to reinstall the OS X Mountain Lion, its reinstalling now as am writing this message . However, I could not backup anything as I do not have any external hard drive.

     

    Once reinstall is complete will I lose all my previous data?

  • Eric Root Level 9 (50,458 points)

    You shouldn't as long as nothing goes wrong. You should start creating backups, preferably more than one.

  • maruf85 Level 1 (0 points)

    Thank you very much sir, I did exactly as you advised and now my Laptop is up and running just like before. I also have all my valuables nothing was deleted. I highly appreciate your support and couldnt thank you enough.

     

    I just hope that such problem dosent happen again.

     

    Thank you ince again.

  • maruf85 Level 1 (0 points)

    Yes I will start doing that as of now. Thank you for your contribution.

  • Eric Root Level 9 (50,458 points)

    You are welcome.

  • Linc Davis Level 10 (192,709 points)

    Once reinstall is complete will I lose all my previous data?

     

    I don't know. I do know that if you don't back up, you're certain to lose every bit of data you have, sooner or later. What happened today was just a foretaste.

  • gbriel Level 1 (0 points)

    I am in the middle of a kernal panic myself, and I have not backed up my computer.  I was wondering how you back up a laptop that is not fully functional.

     

    thanks

  • aaidaaa Level 1 (0 points)

    I have the same problem. I tried the safe boot, pressing and holding Shift, but it is not working for me and i dont see a progress bar or the login screen.  I have no idea what to do and i need my MacBook asap and i cant make appointment in Apple Store as they are full. Please Please help me!

  • Eric Root Level 9 (50,458 points)

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it.


  • MikeSpiers Level 1 (0 points)

    This helped me sort out my problem - thank you.  The link to reinstall the OS. that you included was the key help.

    Linc Davis wrote:

     

     

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

      

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

     

  • iSupportPro Level 1 (0 points)

    i have this error report after the monitor turned off and then the machine restarted get this error please help Linc Davis

    Interval Since Last Panic Report:  32881 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    3B1728A5-0038-9E6E-2A1A-A17EA9C683B3

     

    Tue Nov  3 15:25:48 2015

    Machine-check capabilities 0x0000000000001c09:

    family: 6 model: 44 stepping: 2 microcode: 15

    Intel(R) Xeon(R) CPU           E5620  @ 2.40GHz

    9 error-reporting banks

    threshold-based error status present

    extended corrected memory error handling present

    Processor 0: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 1: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 2: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 3: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 4: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 5: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 6: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 7: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0xfe0000000001009f valid

    MCA error code:            0x009f

    Model specific error code: 0x0001

    Other information:         0x00000000

    Threshold-based status:    Undefined

    Status bits:

      Processor context corrupt

      ADDR register valid

      MISC register valid

      Error enabled

      Uncorrected error

      Error overflow

    IA32_MC8_ADDR(0x422): 0x000000037174d100

    IA32_MC8_MISC(0x423): 0x2ab9ea5200000585

    Processor 8: no valid machine-check state

    Processor 9: no valid machine-check state

    Processor 10: no valid machine-check state

    Processor 11: no valid machine-check state

    Processor 12: no valid machine-check state

    Processor 13: no valid machine-check state

    Processor 14: no valid machine-check state

    Processor 15: no valid machine-check state

    panic(cpu 13 caller 0xffffff80152b94b9): "Machine Check at 0x0000000101cb9569, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010b75c008, CR3: 0x00000002534d1070, CR4: 0x00000000000206e0\n" "RAX: 0x0000000000001e00, RBX: 0x0000000000564000, RCX: 0x0000000000000b70, RDX: 0x0000000000000300\n" "RSP: 0x0000000115fbacb0, RBP: 0x0000000115fbad40, RSI: 0x0000000000001e00, RDI: 0x00000000000002e0\n" "R8:  0x000000011afeaf00, R9:  0x000000012b72bdc0, R10: 0x0000000000000010, R11: 0x000000011afea400\n" "R

    Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.4 GHz, 32 GB, SMC 1.39f11

    Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB

    Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

    Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031382E4130304C4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.7f5 15113, 3 service, 21 devices, 3 incoming serial ports

    Network Service: Ethernet 1, Ethernet, en0

    Network Service: Wi-Fi, AirPort, en2

    PCI Card: NVIDIA Quadro 4000, sppci_displaycontroller, Slot-2

    PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1

    PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-2

    PCI Card: AJA Kona3G, sppci_video, Slot-3

    Serial ATA Device: HL-DT-ST DVD-RW GH61N

    Serial ATA Device: WDC WD20EARS-00J2GB0, 2 TB

    Serial ATA Device: WDC WD20EARS-00J2GB0, 2 TB

    Serial ATA Device: ST2000DM001-9YN164, 2 TB

    Serial ATA Device: ST3000DM001-1CH166, 3 TB

    USB Device: hub_device, apple_vendor_id, 0x9136, 0xfa200000 / 2

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa210000 / 7

    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa212000 / 8

    USB Device: hub_device, apple_vendor_id, 0x9137, 0xfa240000 / 3

    USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfa242000 / 6

    USB Device: Display Audio, apple_vendor_id, 0x2912, 0xfa241000 / 5

    USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9236, 0xfa243000 / 4

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

    FireWire Device: G-RAID, HGST, 800mbit_speed

    FireWire Device: built-in_hub, 800mbit_speed

    FireWire Device: OEM ATA Device 00, G-TECH, 800mbit_speed

    FireWire Device: G-DRIVE, G-TECH, 800mbit_speed

    FireWire Device: HDD_01, DataTale RSM2QO, 800mbit_speed

    FireWire Device: HDD_01, DataTale RSM2QO, 800mbit_speed