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Purchased track on iOS not fully downloaded on my mac.

Purchased track on iOS not fully downloaded on my mac. See error message below.



User uploaded file

iMac, Mac OS X (10.5.8)

Posted on Oct 13, 2013 4:47 AM

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1 reply

Oct 15, 2013 7:15 AM in response to Palmlag

Hello Palmlag,


I would be eager to download and listen to the song I purchased as well. I found a couple of resources that might help with downloading this purchase.


First, I recommend checking to see if the download was interrupted. You can use the steps in this article:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725


If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the following article:


iTunes 11 for Mac: Download previous purchases from the iTunes Store

http://support.apple.com/kb/PH12283


If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thank you for using Apple Support Communities.


Best,

Sheila M.

Purchased track on iOS not fully downloaded on my mac.

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