Ever since updating to the iTunes 11.1 earlier in the week, every time I go to access the iTunes Store it fails to load properly and i'm left with a blank white screen. Ive tried reinstalling/repairing itunes but both failed to help olve the issue.
Windows Vista
Try this. Go to the iTunes menu > Preferences > Advanced tab > Reset iTunes Store cache > and click the Reset cache button. Worked like a charm for me. Never had the problem before. Tried lots of other things that didn't work. So simple, if that's your problem.
Hello jdtv05,
I found a few of articles that might help with the issue you are experiencing with the iTunes Store.
First, I recommend reviewing the steps in this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend continuing with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
Hello everyone. I had a blank screen in the iTunes store. In fact only the my music tab worked. Apple support tried very hard escalating this all the way up to the engineers with no solution. Reloaded the OS twice and did every possible suggestion from every forum. This all happened after El Capitan was installed. iTunes is connected to the OS and therefore is not a "separate" app. This morning frustrated and willing to try anything, i went to Apple.com and downloaded a new iTunes.dmg. It did an overwrite of the existing iTunes and BAM! it was fixed. Anyone experiencing this issue should try an overwrite of iTunes first. NOT the entire OS. This can save hours and days of trouble shooting and frustration. Hope this helps.
Dave
iTunes store issue .. blank white screen
