HT201407: If you can't activate your iPhone

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Bull Powell
Level 1 (0 points)

Q: iTunes on my phone will come up and then close, how do I fix it?

iTunes on my phone will come up and then close, how do I fix it?

iPhone 4S, iOS 7.0.2

Posted on Oct 13, 2013 6:26 AM

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Bull Powell

Q: iTunes on my phone will come up and then close, how do I fix it?

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  • by sterling r,

    sterling r sterling r Oct 15, 2013 7:06 AM in response to Bull Powell
    Community Specialists
    Oct 15, 2013 7:06 AM in response to Bull Powell

    Hello Bull Powell,

     

    Thank you for using Apple Support Communities.

    It sounds like your iPhone appears in iTunes for a split second, and then disappears.

    I would suggest the troubleshooting outlined in this Troubleshooting Assistant named:

    iPhone not appearing in iTunes

    http://www.apple.com/support/iphone/assistant/itunes/

     

    I suggest restarting the iPad with step 2 and work your way down from there.

     

    Restart iPhone

     

    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

    If your device does not turn on or displays a red battery icon, try recharging next.

     

    Regards,

    Sterling