HT201407: If you can't activate your iPhone
Learn about If you can't activate your iPhone
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Helpful answers
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Oct 13, 2013 7:22 AM in response to avdesai2845by kb4200,Unless they see this you're not going to be able to get any help. If you call Apple you won't be able to get any information either, this is something you have to be sure of before you lose contact with the seller. You mave just have a brick now.
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Oct 13, 2013 7:23 AM in response to avdesai2845by imobl,Not wise to put your phone #, email or IMEI in public forum for the spiders to harvest.
You have run into one of the new security features in iOS 7. If you cannot
contact the former owner to get the needed information, there is nothing Apple
can do to assist. Keep trying to contact the previous owner; there is no
way around the security.
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Dec 29, 2013 3:50 AM in response to avdesai2845by neroySC,Apple is really ******* with peoples' money. I spent a good sum of money to get a used iPhone 5, used it for a while, and then decided to restore it due to some sluggish factors happening in the phone, only for me to be greeting with "Sign in with the apple i.d used to activate this phone". Now I don't know how to contact the previous owner. This is madness from Apple.
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Dec 29, 2013 4:03 AM in response to neroySCby ckuan,Activation Lock is a very good feature, been requested for a very long, long time, even the police are recommending that because there are too many thefts involving iPhones.
You took the risk and bought it second hand from someone and the seller did not wipe the iPhone as given in this document, how is it Apple fault?
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Dec 29, 2013 5:55 AM in response to ckuanby neroySC,Activation Lock is a powerful feature, I agree with that, but with great power comes great responsibility. Apple needs to set up some mechanism by which the rightful owners of Activation-Locked iPhones can unlock them. All these bricked devices represent a needless environmental problem. Perfectly good gadgets will have to be recycled. Until they do that, this feature is seriously flawed.
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Dec 29, 2013 6:16 AM in response to neroySCby MetaSolaray,IF you bought it first hand; IE from a store yourself take it to an apple retail store and see if they can assist you if you can prove you bought it
If it's second hand, you are not hte original owner, if they don't /remeber/ the infomation then most likely it's a stolen iPhone and you simply bought a stolen product
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Dec 29, 2013 6:26 AM in response to neroySCby TJBUSMC1973,neroySC wrote:
Activation Lock is a powerful feature, I agree with that, but with great power comes great responsibility. Apple needs to set up some mechanism by which the rightful owners of Activation-Locked iPhones can unlock them. All these bricked devices represent a needless environmental problem. Perfectly good gadgets will have to be recycled. Until they do that, this feature is seriously flawed.
The rightful owner CAN unlock it. Now, did you verify that the person that sold you the iPhone was the current rightful owner when you purchased it?
Nope. You didn't. You purchased a used iPhone for a 'good deal', and didn't take the proper precautions to make sure you didn't get scammed.
You got scammed. You bought a stolen iPhone. Next time, think more carefully. If you cannot make contact with the seller, then it was unwise to make a purchase from someone you don't know and cannot contact.
This is on you, not Apple.
Where, exactly, did you see the 'ad' for this iPhone for sale?
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Dec 29, 2013 5:27 PM in response to TJBUSMC1973by neroySC,Excuse me, are you trying to say all second hand iPhones are stolen?, all i keep hearing is that if you buy a second hand iPhone, it's either stolen or lost.
What about people who actually can't remember their apple i.d, and then sell it to people who actually don't know about this Activation Lock issue, or people who actually just simply forgot to signout their apple i.d before selling, and you know it's not every buyer of a second hand iPhone that would be lucky to get in contact with its original owner.
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Dec 29, 2013 5:21 PM in response to neroySCby Lawrence Finch,If you buy a second hand phone and it is activation locked it's 99% likely that it is stolen, because no one in their right mind would sell a phone without first wiping all personal data off it, and to do this you need to disable Activation Lock. So if Activation Lock is still enabled you bought a stolen phone. Probably not stolen by the person you bought it from; they are just a middleman.
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Dec 31, 2013 8:45 PM in response to neroySCby steve-ohhh,You always have to make sure find my iPhone is OFF when restoring so you can register the phone under your Apple ID instead of getting it locked to someone elses
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Jan 1, 2014 12:17 AM in response to Lawrence Finchby hexonxonx,This is correct. When I sold my iPad running 7.0.4, to wipe all my data from it, I had to disable find my iPad, find my iPhone on an iPhone.
I left it at the setup screen so the new owner could see that it was ready to use and there was no activation lock set.
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Jan 1, 2014 12:29 AM in response to hexonxonxby Johnathan Burger,Services that buy iPhones and resell them-gazelle, nextworth-require you to disable it or they won't buy it.
If you buy a secondhand phone with it still active, I agree most likely it is stolen.
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Apr 18, 2014 12:52 AM in response to biwek_khadkaby ckuan,biwek_khadka wrote:
Same problem here ...
Same answers as well.