2 Replies Latest reply: Oct 13, 2013 5:23 PM by arcaresenal
arcaresenal Level 1 Level 1 (0 points)

I recently purchased an Apple tv. I was looking forward to using the iOS Remote app to controll the Apple tv, as well as access all of my media through the Home Sharing feature. However, it seems that I have a home router issue. After contacting Apple Support it was confirmed that I need to open specific ports on my router to allow the Home Sharing feature to communicate to all three devices. Apple supprot emailed me specific "Apple TV: TCP and UDP ports and protocols" to cpmplete the setup and solve the problem. I attempted to enter said ports into the Medialink (manufacturer/brand of my router) preferences. After enetering the port numbers provided by Apple I clicked the "Apply" through Medialink, but I am still not connected. Now, I must admit that newtorking is like a forign language to me. I have NO IDEA how it all really works. Even step-by-step instructions confuse me to know end. Attached is a screen shot of the Medialink Port Range Forwarding page where I submitted the ports. I just do not know where to go from this point. There is only so much an Apple support assistant can explain over the phone when it comes to network lingo. I've tried Google for tips and YouTube video's, but can't seem to find an answer to my very specific issue. Is there anyone who can provide me with detailed step-by-step instructions? Thanks in advance for any help.

 

Screen Shot 2013-10-13 at 1.23.46 PM.png



Apple TV (3rd Generation)
  • Winston Churchill Level 10 Level 10 (87,350 points)

    In most scenarios you shouldn't need to forward ports, however if you need to, you may be best contacting your ISP.

     

    As with most router issues, I would recommend that you contact your ISP with details of your problem (assuming that it was your ISP that provided it to you).

     

    There are simply too many manufacturers with different software features and settings and often different names for such features and settings, that the best advice will likely come from those that are knowledgeable about your particular router.

     

    Make sure your router/computer allows access over the following ports

     

    Port

    Type

    Protocol

    Used By

    53

    TCP/UDP

    DNS

    DNS

    80

    TCP

    HTTP

    AirPlay, iTunes Store

    123

    TCP/UDP

    NTP

    Network Time

    443

    TCP

    HTTPS

    AirPlay, PhotoStream, iTunes Store

    554

    TCP/UDP

    RTSP

    AirPlay

    1900

    UDP

    SSDP

    Bonjour

    3689

    TCP

    DAAP

    iTunes, AirPlay, HomeSharing

    5297

    TCP

    -

    Bonjour

    5298

    TCP/UDP

    -

    Bonjour

    5350

    UDP

    NAT

    Bonjour

    5351

    UDP

    NAT

    Bonjour

    5353

    TCP/UDP

    MDNS

    Bonjour, AirPlay, HomeSharing

    8000-8999

    TCP

    -

    iTunes Radio Streams

    42000-42999

    TCP

    -

    iTunes Radio Streams

    49159

    UDP

    MDNS (Win)

    Bonjour, AirPlay

    49163

    UDP

    MDNS (Win)

    Bonjour, AirPlay

     

    The following article(s) may help you.

     

    Troubleshooting Home Sharing

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

  • arcaresenal Level 1 Level 1 (0 points)

    Thank you for the detailed information. Unfortunately, my ISP did not supply my router, only the modem. I purchased the router on my own through Amazon. When I have more time available I will see about contacting the router manufacturer (Medialink), if I am still exeriencing the issue.