I can't pair the Bose SoundLink speaker

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Level 1

8 points

I can't pair the Bose SoundLink speaker

Last night the SoundLink speaker worked fine from my iPad2; today: nothing. I tried depressing the mute button on the speaker until all 3 LEDs came on. I tried pressing the Bluetooth button until the speaker beeped indicating that settings were cleared. I downloaded the current Bose driver. I updated the iPad iOS to 7.0.2. I tried pushing and depressing buttons again. I deleted the SoundLink from the list of Bluetooth devices. I deleted the other device in the list. I pushed and depressed more buttons. Nothing.

This is very frustrating as the standard fixes don't seem to work. Are there any other suggestions?

iPad 2, iOS 7.0.2, Bluetooth pairing

Posted on Oct 13, 2013 12:29 PM

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Answer 1

Top-ranking reply

braden85

Community Specialist

Oct 15, 2013 7:42 AM in response to RobboJH

Hi RobboJH!

I have an article for you that can help provide some troubleshooting steps for you regarding devices with Bluetooth connections:

iOS: How to troubleshoot Bluetooth connections

http://support.apple.com/kb/TS4562

Thanks for being a part of the Apple Support Communities!

Regards,

Braden

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Answer 2

Diavonex

Level 9

67,235 points

Oct 15, 2013 7:45 AM in response to RobboJH

1. If your device requires a passkey, make sure the one you entered was correct.

2. Turn the speaker off and on again.

3. Clear the speaker memory.

4. Remove the speaker from the list of paired devices on your Bluetooth device.

5. Make sure all other Bluetooth device nearby are turn off.

6. Make sure your speaker is in discoverable mode.

7. Make sure the Bluetooth capability on your iPad is turned on.

8. Your Bluetooth device may be out of range – try moving it closer to speaker.

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Answer 3

RobboJH Author

Level 1

8 points

Oct 18, 2013 4:06 PM in response to braden85

Branden,

Thanks for the interest but none of this worked. I spent this afternoon doing first the iCloud then the iTunes restore to no avail. I can get the speaker to pair with my PC, but the connection with the iPad appears lost for good.

And yes I have been doing all the east stuff too like depressing the mute button and/or the Bluetooth button on the speaker.

-RobboJH

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Answer 4

RobboJH Author

Level 1

8 points

Oct 18, 2013 4:09 PM in response to Diavonex

Diagnosed,

Thanks for the response, but I have tried (and keep trying) the steps you suggested more times than I can count. I've also done an iCloud and iTunes restore. The speaker will pair with other devices so I am still surprised that I lost my iPad pairing, perhaps for good.

-RobboJH

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Answer 5

deggie

Level 10

167,363 points

Oct 18, 2013 4:39 PM in response to RobboJH

Be sure when you are trying to connect/pair with the Soundlink that none of your other devices that are in range have BT turned on.

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Answer 6

RobboJH Author

Level 1

8 points

Oct 19, 2013 6:24 AM in response to deggie

Deggie,

Thanks for the interest. I have been clearing the speaker memory religiously, first with the mute button, then with the Bluetooth button (depressing both until all three LEDs come on or I hear the beep).

In any event, just when all things seemed lost, a miracle occurred. I woke up this morning and was going to pair the speaker with my PC in order to listen to some music. Instead, out of habit, I decided to give the iPad another shot. After a few attempts, it paired!

In technology as in medicine, sometimes the patient is cured despite the best efforts of the doctors.

-RobboJH

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