HT203512: iCloud: Account troubleshooting

Learn about iCloud: Account troubleshooting
Lizzie34
Level 1 (0 points)

Q: Supposedly paid for lot of iCloud storage and yet not backing up

How do I get storage payment to register to get additional storage?

iPhone 4S

Posted on Oct 13, 2013 12:54 PM

Close
Lizzie34

Q: Supposedly paid for lot of iCloud storage and yet not backing up

  • All replies
  • Helpful answers

  • by pvonk,

    pvonk pvonk Oct 13, 2013 1:37 PM in response to Lizzie34
    Level 6 (13,739 points)
    Oct 13, 2013 1:37 PM in response to Lizzie34

    Are you saying that you can't purchase additional storage or that you have but still can't perform a backup?

     

     

    If the latter, the problem may be that you don't have enough storage on your device.  A device needs a number of MB of temp storage to perform a backup to icloud.

     

    Go to Settings>General>Usage to see how much "Storage" you have available on the device.  Farther down the list is the available storage on iCloud.