icloud incorrect Apple ID

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Javier1950 Author

Level 1

0 points

icloud incorrect Apple ID

I have entered an incorrect e mail as apple ID, I corrected my ID and now has the correct e mail address but unfortunately ICloud is linked to the incorrect one *which e mail is incorrect( and I cannot access or eliminate this account from my IPhone.

Now I have a correct ICloud in my Mac, but cannot syncronize because this problem.

I tried to enter to the account but it does not allow me because says that my security questions *starting from by birth day are incorrect, and retrieving by mail, of course is not usefull because the e mail is incorrect, please help!!!!

iPhone 4S, iOS 7.0.2

Posted on Oct 13, 2013 5:09 PM

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Answer 1

ChrisJ4203

Level 10

236,363 points

Oct 13, 2013 5:11 PM in response to Javier1950

Go to iCloud and then delete the account on the phone. To do this, you will have to use the iCloud account and password that you had before, even if it was the wrong one. Once you have deleted that account, log in with the account that you have created on the Mac.

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Answer 2

Javier1950 Author

Level 1

0 points

Oct 13, 2013 5:29 PM in response to ChrisJ4203

Unfortunately is not accepting the password and not accepting my birth date, the only option is sending the information by mail, but the problem is that the e mail does not exist. I am really stucked, and I dont know how to delete this incorrect Apple ID linked in my iphone to ICloud

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Answer 3

ChrisJ4203

Level 10

236,363 points

Oct 13, 2013 5:32 PM in response to Javier1950

Try this Express Lane support https://expresslane.apple.com/GetproductgroupList.action, or contact iTunes support and ask for Account Security.

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Answer 4

Javier1950 Author

Level 1

0 points

Oct 13, 2013 6:39 PM in response to ChrisJ4203

Unfortunately they sent me the same links and information I already read with no success, do you know if is a way to recover the password if the option send to e mail is not usefull because e mail is incorrect, and birth date days is not correct , I am really desparate I dont find the way. Thanks really appreciate

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Answer 5

ChrisJ4203

Level 10

236,363 points

Oct 13, 2013 7:56 PM in response to Javier1950

Check this support document http://support.apple.com/kb/HT5312 and down near the bottom it says if you have problems to contact iTunes support and it provides a link. That is the best that I can provide.

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