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Why am I unable to sign-in as prompted when attempting to update apps?

When i attempt to update an app, the popup says "sign-in required." The options provided are Cancel or Continue. But when I select Continue, nothing happens. I am unable to update the apps.

iPhone 5, iOS 7

Posted on Oct 13, 2013 7:34 PM

Reply
1 reply

Oct 16, 2013 1:48 PM in response to Jim4313

Hi, Jim4313.


Thank you for visiting Apple Support Communities.


I would recommend closing all open applications in multitasking and power cycling the device. If the issue persists try signing into the iTunes Store on the device through Settings > iTunes & App Store > click on the Apple ID > Sign In. Make sure to attempt the updates after processing each steps.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311


You can also try signing into the iTunes Store via iTunes on your computer. Once you do this, follow any of the prompts it requests and then try processing the updates.


Cheers,


Jason H.

Why am I unable to sign-in as prompted when attempting to update apps?

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