2 Replies Latest reply: Oct 14, 2013 11:16 AM by BDAqua
getsmartee Level 1 (0 points)

My Macbook isn't recognizing my HP Deskjet 3050 J610 series printer. It used to, but I guess a recent update to OS X 10.8.5 has messed up the driver.(?) The printer shows up in my finder, but shows up as idle, even when the printer is on. I can print a test page from my computer and trouble shooting says that means there's a problem with the driver.

The driver update is not available thru a software update (available on the apple site.) I downloaded a new driver from the HP site but my Macbook would not accept a download that was not from the Mac App store, so I went to the Mac App store and a search for the driver comes up with "no results." Anyone know what else I can do?

Thanks in advance! M

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5), HP Printer driver update needed
  • Klaus1 Level 8 (47,745 points)

    Printer and Scanner software available for download:



  • BDAqua Level 10 (122,202 points)

    Mac OS X: About the Reset Printing System feature ...




    10.5/10.6/10.7/10.8 instructions...


    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.




    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.