2 Replies Latest reply: Oct 14, 2013 11:16 AM by BDAqua
getsmartee Level 1 (0 points)

My Macbook isn't recognizing my HP Deskjet 3050 J610 series printer. It used to, but I guess a recent update to OS X 10.8.5 has messed up the driver.(?) The printer shows up in my finder, but shows up as idle, even when the printer is on. I can print a test page from my computer and trouble shooting says that means there's a problem with the driver.

The driver update is not available thru a software update (available on the apple site.) I downloaded a new driver from the HP site but my Macbook would not accept a download that was not from the Mac App store, so I went to the Mac App store and a search for the driver comes up with "no results." Anyone know what else I can do?

Thanks in advance! M

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5), HP Printer driver update needed