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itouch

my ipod touch 5th gen can't really be recognized by itunes, I've already followed all the steps on your support page. itunes and itouch softwares were updated.

iPod touch, iOS 7.0.2

Posted on Oct 13, 2013 7:44 PM

Reply
1 reply

Oct 14, 2013 5:33 AM in response to lemondrops01

Did you do everything here:

iOS: Device not recognized in iTunes for Windows

Including

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

New cable and different USB port?

Runs this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Try on another computer to help determine if computer or iPod problem

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

itouch

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