5 Replies Latest reply: Dec 19, 2013 10:50 AM by BDAqua
kvb Level 1 Level 1 (0 points)

MacMini from 2/06 running Tiger (10.4.11) has decided it no longer wants to print.  The application (Safari, Pages) that I want to print from “closes unexpectedly” every time I ask it to print to my Brother HL5240. 

 

Downloaded fresh print driver - no change.  Ran extended hardware test - everything passed.  Reset the print procedure and then repaired permissions.  Any further suggestions?


Mac mini, Mac OS X (10.4.11), 1.33 GHz Power PC G4
  • BDAqua Level 10 Level 10 (119,115 points)

    Open console in Applications>Utilities, check the system log for the date/time of the last problem  & the Startup right after that for clues.

     

    Or just have Console open when you try to print.

  • kvb Level 1 Level 1 (0 points)

    OK - Here are the results from two tries, one with Safari and the other with Pages.  As far as I am concerned, most of this is mystical though I think I understand a bit about p-lists.  Where would I go to find the one referenced here, and am I right that if I find it, I should just delete it and when needed it would rewrite itself in the correct way?  Or is there something else that this is telling someone who knows way more than I do about the inner workings of these things?

     

    2013-11-03 11:29:57.259 Safari[265] CFLog (0):

        CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:

        /Applications/Safari.app/Contents/Resources/English.lproj/PrintingAccessoryView .nib/keyedobjects.nib

        The parser will retry as in 10.2, but the problem should be corrected in the plist.

    Nov  3 11:30:03 pete-and-karen-van-boemels-mac-mini crashdump[283]: Safari crashed

    Nov  3 11:30:05 pete-and-karen-van-boemels-mac-mini crashdump[283]: crash report written to: /Users/peteandkarenvanboemel/Library/Logs/CrashReporter/Safari.crash.log

     

     

     

    2013-11-03 17:25:24.127 Pages[405] CFLog (0):

        CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:

        /Applications/iWork '08/Pages.app/Contents/Frameworks/SFWordProcessing.framework/Resources/RulerPar aMargin.tiff

        The parser will retry as in 10.2, but the problem should be corrected in the plist.

    Nov  3 17:25:45 pete-and-karen-van-boemels-mac-mini crashdump[409]: Pages crashed

    Nov  3 17:25:49 pete-and-karen-van-boemels-mac-mini crashdump[409]: crash report written to: /Users/peteandkarenvanboemel/Library/Logs/CrashReporter/Pages.crash.log

     

    Thanks for any help.

  • BDAqua Level 10 Level 10 (119,115 points)

    We need to look in Crash Reporter logs now, like...

     

    Logs/CrashReporter/Safari.crash.log

  • kvb Level 1 Level 1 (0 points)

    Well, in the meantime, the Mini decided to do other annoying things like crash for no reason when using Safari, or not respond to mouse or keyboard until it is turned off and on again.  We gave up and will soon take possession of a refurbished Mini that is much newer.  It sort of seemed as if we might be able to resolve one problem and then have to deal with another and so on which gets tiring.  Thanks for trying to help - it is really appreciated.

  • BDAqua Level 10 Level 10 (119,115 points)

    OK, good luck kvb!