Ares-Nkm
Level 1 (1 points)

Q: Itunes crashes when connecting iphone

Hi all, I have an iPhone 5 running ios 7.0.2 and iTunes lastest version installed on Windows 8. The problem is, every time I try to connect my iPhone to my computer, iTunes crashes. This started occuring recently (since I upgraded iTunes to the latest version). So is it possible to get some help to fix it ?

iPhone 5, iOS 7.0.2

Posted on Oct 13, 2013 10:52 PM

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Ares-Nkm

Q: Itunes crashes when connecting iphone

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  • by matt00,

    matt00 Oct 16, 2013 11:22 AM in response to Ares-Nkm
    Level 5 (4,015 points)
    Oct 16, 2013 11:22 AM in response to Ares-Nkm

    Hey Ares-Nkm,

     

     

    Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5. The following article addresses the exact symptoms you described:

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/TS3219

     

    Additionally, the following articles provide helpful information:

     

    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

    http://support.apple.com/kb/TS1717

     

    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

    http://support.apple.com/kb/TS1421

     

     

    Thanks,

     

    Matt M.

  • by iamskwerl,

    iamskwerl iamskwerl Oct 19, 2013 10:46 AM in response to matt00
    Level 1 (0 points)
    Oct 19, 2013 10:46 AM in response to matt00

    That article isn't helpful. It advises me to run through different "tests" but doesn't tell me what to do if they pass or fail. I got to step three, and I still get the beach ball with automatic synching disabled. So then what does that mean? I get to step 5, and my iPad connects to a different Mac just fine, but they are both running the same exact version of iTunes (11.1.1). So what does that mean?

     

    I tried trashing the SyncServices folder, and running the Perl shell script.

     

    The second I plug in my iPad to my Mac Pro, iTunes gives me the spinning beach ball of death. No problems at all on my Macbook Air.

  • by donmmt,

    donmmt donmmt Nov 30, 2013 4:55 PM in response to Ares-Nkm
    Level 1 (0 points)
    Nov 30, 2013 4:55 PM in response to Ares-Nkm

    can you help me to unlock the phone the icloud as I do not know the password and email account i imei 01 293700218824 0 and iccid 8940030511106227902 Please as I can use the phone

  • by RobertNeilSkinner_VFX,

    RobertNeilSkinner_VFX RobertNeilSkinner_VFX Jan 13, 2015 3:53 AM in response to Ares-Nkm
    Level 1 (0 points)
    Jan 13, 2015 3:53 AM in response to Ares-Nkm

    Hello,

     

    I was experiencing the same issue.  My Iphone 5 was crashing when attempting to connect via iTunes on Windows 8.1. 

     

    The fix for me was to go into my iPhone settings.  Go Settings<General<Reset. 

     

    Select 'Reset all settings'.  (This will not erase any content on your device).  Make sure you DO NOT select 'Erase all content and settings'!!!

     

    Your Iphone will restart after resetting the settings.  Voila!  Now you can connect your Iphone to Itunes and do a backup and sync your data.

     

    Hope this helps.

     

    Neil

  • by RobertNeilSkinner_VFX,

    RobertNeilSkinner_VFX RobertNeilSkinner_VFX Jan 16, 2015 6:59 PM in response to RobertNeilSkinner_VFX
    Level 1 (0 points)
    Jan 16, 2015 6:59 PM in response to RobertNeilSkinner_VFX

    UPDATE TO MY LAST POST -

     

    The steps I listed above only worked for my iPhone 5c.  For my sister's iPhone 5c, the steps I described did not, in fact, work.  We replaced the cable for her phone, and still iTunes was crashing as soon as I would plug her phone in.

     

    What the problem was...

     

    She had used a program on Windows called 'Sync iOS', to add some ringtones and music to her phone.  Apparently this was causing the issue with the iTunes crash.  Since I could not use iTunes to back up her data, I actually used the program 'Sync iOS' to back up her contacts, apps, photos and videos to her desktop.  Then, in order to get the iPhone to connect to iTunes without crashing, I had to do a Factory Reset on the Phone.

     

    Once I Factory Reset the phone (careful, as this will erase all user content and settings) upon the next boot, I was able to connect to iTunes and update the phone.  I then used Dropbox to replace the contact list, photos, and videos onto her phone.  It was a bit of a headache, but I figured I would post this here to help anyone in the future.