Q: I cant change my icloud id...also cant deactivate account...just downloaded ios 7 and dont have any apps or music...not syncing be ... I cant change my icloud id...also cant deactivate account...just downloaded ios 7 and dont have any apps or music...not syncing because i had to change my apple id and icloud is still under old id, please help! more
-
All replies
-
Helpful answers
-
Oct 16, 2013 7:29 AM in response to ValM12by matt00,Hey ValM12,
Thanks for the question. I understand you are having issue relating to the iCloud account after updating to iOS 7. The following articles may help to resolve your issue:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
If you recently changed your Apple ID and did not update your Apple ID on your device:
1. Tap Skip This Step to continue.
2. After completing iOS 7 setup, go to Settings > iCloud.
3. Scroll down and tap Delete Account, then enter your previous Apple ID and password.
4. If your Apple ID or password are not accepted, follow the steps in iOS 7: If you're asked for your previous Apple ID when signing out of iCloud.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.