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All replies
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Helpful answers
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Nov 29, 2015 10:19 AM in response to FlorenceHlaingby gail from maine,You can try emailing them to see if they can set up a call to you:
Best of luck,
GB
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Nov 29, 2015 5:22 PM in response to gail from maineby FlorenceHlaing,I've tried to set up a call but I got a mail saying they couldn't reach me.
Any help?
Regards,
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Nov 29, 2015 7:30 PM in response to FlorenceHlaingby gail from maine,Sorry, that's the best I can do. I'm a user just like you, so only have the same resources at my disposal that you do....
Best of luck,
GB
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Jan 2, 2016 1:07 AM in response to matt00by GSHQ88,i could not remember the RESCUE EMAIL not only the answers to my security questions
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Jan 2, 2016 1:36 AM in response to ronfromwest hollywoodby BalderHringhorni,It's so ridiculous! Like why can't they create an email system. It would be so much more convenient and the people would get their answers in a simpler way. Plus people like me who are younger do not like phoning people, let alone strangers. It would make so much more sense just to email us the answer... All I want is to be able to change my security questions and here I am at 2:40am and I have no way of getting a hold of anyone... Grand.
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Jan 2, 2016 7:52 AM in response to BalderHringhorniby gail from maine,You seemed to have missed the part about setting up a Rescue email address on your own Apple ID that could be used for this purpose exactly. It has to be a different email address than you currently have on your iCloud/Apple ID for either your Primary or Alternate address. It must be unique. So, that way, when someone steals your phone, they can't just ask for a reset link and have wide-open access to your Apple account.
You can read up on it here:
Manage Primary, Rescue, Alternate, and Notification email addresses
Also, you have the option to set up Two-step Verification which eliminates security questions altogether. That is what I have been using for several years now, and it works without any issues for me:
And just because you are a "younger" person does not obviate the need to behave in an adult way when you run into issues, which would, of course, involve, contacting Apple Support directly and getting help:
You have several options available to you including writing down your passwords and keeping them in a safe, secure place so that you can retrieve them if needed....
Best of luck,
GB
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Jan 24, 2016 4:39 PM in response to matt00by N8 Strack,The problem with this is i have no clue what my backup email adress is and i don't remember my questions so help me out here
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Jan 24, 2016 8:50 PM in response to N8 Strackby gail from maine,We can't help you here. You need to contact Apple Support. The link is provided in the post right before yours (as well as many times throughout this thread). Only Apple can help you with this.
Cheers,
GB
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May 30, 2016 12:29 AM in response to MarcelBoefYTby caramel peach,i cant change the security question without the rescue email, and the rescue email i dont know what it is, becouse if i put an email it would be my hotmail email, still i wont receive any verification in it in case i have put it and forgot abt it, !! i dont know wht to do this is driving me maaad, am thinking to change my whole apple id,
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May 30, 2016 12:33 AM in response to caramel peachby King_Penguin,Your rescue email address won't have been the same as any other email address on the account. If you can't remember what you set it to contact Support in your country, read the 'If you can't reset your security questions' section on this page : If you forgot the answers to your Apple ID security questions - Apple Support
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Jun 24, 2016 12:37 PM in response to minakamberby al5yal,i cannot remember the answer of security question ..
my recuse email is ****
i send request to the email but i dont found the URL for new answer ..
so i want my rescue email and my answers ..
thanks
<Personal Information Edited by Host>
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Jun 24, 2016 12:40 PM in response to al5yalby King_Penguin,Don't post your email address, these are user-to-user public forums - I've asked the hosts to remove it.
What do you mean 'i send request to the email but i dont found the URL for new answer' ?
The reset email will be sent to the verified rescue email address that you have on your account (assuming that you have one on it) - if you aren't receiving it (or don't have a rescue email address) you will have to contact Support in the country where you are (and which is therefore the country on your account), see the bottom section of : If you forgot the answers to your Apple ID security questions - Apple Support
If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
If you have received the reset email, try opening it in a different browser
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Jun 27, 2016 6:39 PM in response to minakamberby Wild-Wild-Wild-Wild Bill,I have no rescue email! On top of that, Apple blocked me out of the option to change my security questions, and my account has *temporarily been restricted access to. The only difference is that it's only 9:25 PM. Apple Support is usually fast, and wait time has always been less than 5 minutes. But never when you need them most. It's almost like every Apple device/service fails at the same time, and everyone can't wait for Apple Support to dig them out (just wait until you find out that your Apple Care expired).
So, if any one of the brilliant minds at Apple could please improve online Apple Support services, I would be truly grateful. On a side note… The time on Apple.com is incorrect for the East Coast. It's not 6:27 PM (Unless something called "Apple Time" was created for the Apple Watch).

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by gail from maine,Jun 28, 2016 9:29 AM in response to Wild-Wild-Wild-Wild Bill
gail from maine
Jun 28, 2016 9:29 AM
in response to Wild-Wild-Wild-Wild Bill
Level 7 (26,134 points)
iCloudApple is not here. This is a user to user technical support forum, and we have zero to do with Apple Support. Send your feedback to: http://www.apple.com/feedback/ GB