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Q: i forgot my rescue email and my security questions

i forgot my rescue email and my security questions

Posted on Oct 14, 2013 12:33 AM

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Q: i forgot my rescue email and my security questions

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  • by gabrielserranomelo,

    gabrielserranomelo gabrielserranomelo Nov 29, 2014 6:38 AM in response to gail from maine
    Level 1 (0 points)
    Nov 29, 2014 6:38 AM in response to gail from maine

    I do not have access to my rescue email – I deleted it – and cannot remember my security questions. I would reach security support, but I live in a country that has no support services available, Colombia. I am definitely stuck. Please help. Thanks.

  • by gail from maine,

    gail from maine gail from maine Nov 29, 2014 1:33 PM in response to gabrielserranomelo
    Level 7 (26,349 points)
    iCloud
    Nov 29, 2014 1:33 PM in response to gabrielserranomelo

    Hi gabriel,

     

    You can contact them via email using this link:

     

    iTunes Support by eMail ww

     

    Cheers,

     

    GB

  • by apr98,

    apr98 apr98 Dec 15, 2014 8:10 AM in response to matt00
    Level 1 (0 points)
    Dec 15, 2014 8:10 AM in response to matt00

    This is stupid. The instructions told me that in order to reset my security questions, I have to set up a rescue email. In order to set up a rescue email, I have to KNOW my security questions. Thanks, Apple. Maybe I'll switch back to Android. Google's support system is much better.

  • by gail from maine,

    gail from maine gail from maine Dec 15, 2014 9:22 AM in response to apr98
    Level 7 (26,349 points)
    iCloud
    Dec 15, 2014 9:22 AM in response to apr98

    You have to set up a Rescue email address before you forget your questions. What kind of security would there be if any Tom, Dick, or Harry could type in your Apple ID, then set up any old email address to send your Security Question answers to, thus allowing them to sign on to your ID and steal everything that is on there (including your credit card).

     

    If you have forgotten them and you don't have a Rescue email address set up already, you must contact Apple Support to get them reset:

     

    ACCOUNT SECURITY CONTACT NUMBERS

     

    Cheers,

     

    GB

  • by Cakelover1000,

    Cakelover1000 Cakelover1000 Dec 27, 2014 10:07 AM in response to gigi123yo
    Level 1 (0 points)
    Dec 27, 2014 10:07 AM in response to gigi123yo

    I Have money on my account but I  don't know my rescue email or my security questions

  • by gail from maine,

    gail from maine gail from maine Dec 27, 2014 5:48 PM in response to Cakelover1000
    Level 7 (26,349 points)
    iCloud
    Dec 27, 2014 5:48 PM in response to Cakelover1000

    Read the post right above the one you just wrote. The answer is there.

     

    GB

  • by iSAVAS12,

    iSAVAS12 iSAVAS12 Jan 1, 2015 5:16 PM in response to matt00
    Level 1 (0 points)
    Jan 1, 2015 5:16 PM in response to matt00

    that did not help anybody

  • by gail from maine,

    gail from maine gail from maine Jan 1, 2015 8:40 PM in response to iSAVAS12
    Level 7 (26,349 points)
    iCloud
    Jan 1, 2015 8:40 PM in response to iSAVAS12

    Who are you responding to?

     

    GB

  • by NightStud1OS,

    NightStud1OS NightStud1OS Jan 4, 2015 9:17 PM in response to gail from maine
    Level 1 (0 points)
    Jan 4, 2015 9:17 PM in response to gail from maine

    apple is BS ive been at this for 2 years i used to put $$ on my account every year well that built up and now i cant use it now i feel like apple is stealing from me. i cant reset my questions because i dont have a rescue email. does apple really expect to make money and have happy customers that cant access their own accounts? forgetting your security questions is human error  BUT they revoke the option to actually use your primary email to help your situation. apple needs to keep their brains sharp and keep the point in their head that if someone wants to buy something with their hard earned money it actually might help to let them buy it without typing in their security questions on the iPhone they had for a year or two and never had a problem before. Does apple really think that their support will help you that well because dropped calls and service hours dont seem to help anyone get off their stress pills they started taking when they started reading this. thanks alot apple i think google will actually enjoy my android use because i dont need to type in any security questions to make a purchase with my money. apple needs to learn the difference between crappy security and security that doesn't keep me locked out of my account if i forget a security question when but will be able to reset them with my primary email. Thanks for nothing apple.

  • by gail from maine,

    gail from maine gail from maine Jan 4, 2015 9:25 PM in response to NightStud1OS
    Level 7 (26,349 points)
    iCloud
    Jan 4, 2015 9:25 PM in response to NightStud1OS

    If you would have bothered to read the posts in this thread, you would have seen that there is a very simple, painless answer to your issue. The reason the Rescue email address is a different email address than your primary one is for your protection. If someone hacks your account, and the password to your iTunes is sent to your primary email address, then you have zero security for your iTunes account.

     

    You also have the option of setting up 2-Step Verification which completely does away with Security Questions:

     

    TWO STEP VERIFICATION

     

    To get your security questions reset (when you do not have a Rescue email address, do not have access to the Rescue email address you originally set up, or you do not remember your Rescue email address), contact Apple Support - they will reset them for you after verifying your identity:

     

    ACCOUNT SECURITY CONTACT NUMBERS

     

    You'd be screaming even louder, I'm sure, if you felt the security of your Apple/iTunes/iCloud ID were compromised due to a lacksadaisical attitude toward it by Apple. Ranting is against the terms of this forum. Next time, just ask your question. You'd be amazed at how easy some of the answers are.

     

    GB

  • by Haven626,

    Haven626 Haven626 Feb 18, 2015 10:49 PM in response to gail from maine
    Level 1 (0 points)
    Feb 18, 2015 10:49 PM in response to gail from maine

    I still don't understand why the rescue email has to be censored??

    Getting a support means a couple hours of wait, means I will be missing out this amazing in app purchase deal that expires in 4 hour.. Smh

    Just added $20 on the account for nothing loll

  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 7:42 AM in response to Haven626
    Level 7 (26,349 points)
    iCloud
    Feb 19, 2015 7:42 AM in response to Haven626

    What do you mean by "censored"? If you have a valid Rescue email address on file before you forget the answers to your security questions, you will get the option to have the reset information sent to that email address. If you have an outdated one, or you don't have one at all, then your only option is to contact Apple Support.

     

    GB

  • by Haven626,

    Haven626 Haven626 Feb 19, 2015 9:09 AM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 9:09 AM in response to gail from maine

    What I meant by censored was that it says the reset info is sent to l******@hotmail.com, since my last name starts with I ive got a bunch of email starting with l... And the thing is the length of the * didn't even correspond to the real length of the email lol, after 30 mins of email trying I finally found it, this would have been so much easier if they would give me the last letter as well, or at least match the censored email length with the real length..

  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:44 AM in response to Haven626
    Level 7 (26,349 points)
    iCloud
    Feb 19, 2015 10:44 AM in response to Haven626

    That is not censured, it is protected. And that is the standard for protected information. Most people do not have "a bunch" of email accounts starting with the same 1st letter. And especially not a bunch of email accounts that start that way and are the same domain (i.e. hotmail)....

     

    GB

  • by Saravishing,

    Saravishing Saravishing Feb 27, 2015 5:48 PM in response to percabeth
    Level 1 (0 points)
    Feb 27, 2015 5:48 PM in response to percabeth

    i'm having the same issue and started to get really ******* furious.

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