Q: i can't access my apps using my itunes on my computer

I've updated everything on my iphone and computer but it still says there is a problem and to close the programe. I've tried deleting my itunes and i can go on the apps when my iphone isn't plugged in but cant access them when it is. Please help . . .

iPhone 5s, iOS 7.0.2

Posted on Oct 14, 2013 12:19 AM

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Q: i can't access my apps using my itunes on my computer

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by matt00,

matt00 Oct 16, 2013 12:55 PM in response to Saffi5
Level 5 (4,015 points)

Oct 16, 2013 12:55 PM in response to Saffi5

Hey Saffi5,

Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5s. The following article may help to resolve your issue:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219

Additionally, the following articles provide helpful information if the issue is happening on a Windows PC:

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421

Thanks,

Matt M.
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