Suwat Chanpui
Level 1
(0 points)
Q: After update IOS from 6.0 to 7.1, my Apple Id cannot access to my Iphone due to the Apple ID that comment on IOS 7.0.2 was not matched to the old one.
I have gotten the problem after updated IOS to version 7.0.2. I signed up my IPhone with su* @pttplc.com as Apple ID via older IOS version and can use it normally but after I update the IOS version from 6.0 to 7.0.2, the Apple ID that commented on my IPhone is sx* @pxxxxx.com. It look like that the number of alphabet in Apple Id is not matched. The new one is less than the old one so I cannot log in my IPhone. After that I try asking for the new password but the new password was not send to su* @pttplc.com but send to my reserve e-mail instead. Please help me to fix the problem ASAP due to I cannot access IPhone for 2 month already.
Please suggest the solution to reset my IPhone to normal. Please advise ASAP. Thanks in advance.
PS. If you want any further information, please do not hesitate to let me know.
<Email Edited by Host>
iPhone 5, iOS 7.0.2
matt00
Level 5
(4,015 points)
Hey Suwat Chanpui,
Thanks for the question. I understand you are having issue relating to your Apple ID account after updating to iOS 7. The following articles may help to resolve your issue:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
If you recently changed your Apple ID and did not update your Apple ID on your device:
1. Tap Skip This Step to continue.
2. After completing iOS 7 setup, go to Settings > iCloud.
3. Scroll down and tap Delete Account, then enter your previous Apple ID and password.
4. If your Apple ID or password are not accepted, follow the steps in iOS 7: If you're asked for your previous Apple ID when signing out of iCloud.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
If you are instead experiencing issues with Activation Lock, the following articles may help to resolve your issue:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks,
Matt M.
