how to reset security question

I can' t call to apple support center?

How can i reset my security Question because i forgot the answer?

I can't purchase a product ? because i need to answer the security question?

iPhone 5, iOS 7.0.2

Posted on Oct 14, 2013 3:17 AM

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1 reply

Oct 14, 2013 4:33 AM in response to nyazu

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


If your countryisn't on that page then try contacting them via this page saying that you've forgottent your answers, you don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

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how to reset security question

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