TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Learn about iOS: An app you installed unexpectedly quits, stops responding, or won’t open
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Q: "App could not be purchased at this time" error

Since upgrading to iOS7 every other app I try to install (free or paid) on my iPad 3 I get the "App could not be purchased at this time" box. After that the app store shows a the circling progress indicator rotating indefinitely below the app, and I can't click to try to install again.

The only way to get around to try installing the app again is to shut down and restart the iPad.

This has been happening since the release of iOS7 more than a month ago.

It's unlikely to be a network problem since it happened on various locations. The fact that I can't try to install again appears to be a bug to me.

 

Any ideas?

 

Thanks,
Flavio.

iPad, iOS 7.0.2

Posted on Oct 14, 2013 3:43 AM

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Q: "App could not be purchased at this time" error

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  • by yevgeniy,

    yevgeniy yevgeniy Nov 2, 2013 10:37 PM in response to flapntrack
    Level 1 (0 points)
    Nov 2, 2013 10:37 PM in response to flapntrack

    I get exact same error on my iPhone 5S which shipped with iOS7.

    I don't have to restart the device, however. I can quit app store and reopen it and app already shows up in my Purchased section and I can re-download it from there.

  • by Ebeau97,

    Ebeau97 Ebeau97 Dec 3, 2013 2:43 PM in response to yevgeniy
    Level 1 (0 points)
    Dec 3, 2013 2:43 PM in response to yevgeniy

    These is really getting annoying! This has been going on for over a month and no one knows what to do.  Called Apple and they are clueless.  Come on Apple fix the **** problem

  • by nateschmoll,

    nateschmoll nateschmoll Dec 6, 2013 10:32 PM in response to flapntrack
    Level 1 (0 points)
    Dec 6, 2013 10:32 PM in response to flapntrack

    I've had this issue as well. Apple please consider fixing this problem.

  • by Jooners,

    Jooners Jooners Dec 12, 2013 6:27 PM in response to flapntrack
    Level 1 (0 points)
    Dec 12, 2013 6:27 PM in response to flapntrack

    I have the same issue on my 5s. For the first little while what yevgeniy said was a work around, but now that doesn't work either. I called support and they said I need to try a hard restore. I will lose all my app data. Only thing I can bring back is pictures. That's ridiculous. Hoping they will find a fix!

  • by yevgeniy,

    yevgeniy yevgeniy Dec 12, 2013 9:49 PM in response to yevgeniy
    Level 1 (0 points)
    Dec 12, 2013 9:49 PM in response to yevgeniy

    Ended up restoring my phone and setting it up as new. It fixed the issue, but I lost all the saved games.

  • by stereointeractive,

    stereointeractive stereointeractive Dec 13, 2013 11:15 AM in response to flapntrack
    Level 1 (5 points)
    Dec 13, 2013 11:15 AM in response to flapntrack

    I saw elsewhere on these forums that this very odd workaround fixes the issue. I just tried it and indeed it worked for me. If you have a second keyboard enabled (like emoji), remove the second keyboard and try downloading the app again. Goto Settings > General > Keyboard > Keyboards and remove emoji.

     

    Makes no sense, but again, it worked for me.

  • by momokoaska,

    momokoaska momokoaska Jan 16, 2014 8:04 AM in response to stereointeractive
    Level 1 (0 points)
    Jan 16, 2014 8:04 AM in response to stereointeractive

    Stereointeractive's trick with removing my emoji keyboard and then restarting my phone did the trick! Thank you for solving a month long headache!

  • by momokoaska,

    momokoaska momokoaska Jan 28, 2014 4:53 AM in response to momokoaska
    Level 1 (0 points)
    Jan 28, 2014 4:53 AM in response to momokoaska

    Just kidding! That worked for about two week and now we're back to the same warning. I went back and deleted my other two language keyboards and restarted my phone, now I'm getting the situation where it will idle after my password is put in, but if I close/reopen the store and serch for the same app...I can download it from the cloud. Awesome that it works...kind of, but it leaved me without the ability to type in two languages that I use daily. Not an ideal fix every time I want to download something.

  • by EgyptOfPrince,

    EgyptOfPrince EgyptOfPrince Jan 29, 2014 2:28 PM in response to flapntrack
    Level 1 (0 points)
    Jan 29, 2014 2:28 PM in response to flapntrack

    Any updates on this? I also have the same issue, have tried all the workarounds found online without much luck. Issue started yesterday for me.

  • by iBean5,

    iBean5 iBean5 Feb 9, 2014 4:13 AM in response to flapntrack
    Level 1 (0 points)
    Feb 9, 2014 4:13 AM in response to flapntrack

    I'm also getting this issue! Any ideas?

  • by Ebeau97,

    Ebeau97 Ebeau97 Feb 9, 2014 11:18 AM in response to iBean5
    Level 1 (0 points)
    Feb 9, 2014 11:18 AM in response to iBean5

    Nothing Apple doesn't care to fix this!

  • by nooitaf,

    nooitaf nooitaf Feb 9, 2014 1:02 PM in response to flapntrack
    Level 1 (0 points)
    Feb 9, 2014 1:02 PM in response to flapntrack

    Same issue here.

    I have emoji installed too, but i found out that the most simple/fastest way of getting arround this issue is:

     

    - open app-store

    - buy app

    - type in password

    - get error (spinning)

    - double tap - home button

    - close/quit app-store-app (swipe up)

    - open app-store again

    - buy again (says already bought)

    - app installs

     

    pretty annoying indeed. Restart is not nessasary, as its the same as force-quitting the app-store-app.

  • by Ebeau97,

    Ebeau97 Ebeau97 Feb 9, 2014 1:04 PM in response to nooitaf
    Level 1 (0 points)
    Feb 9, 2014 1:04 PM in response to nooitaf

    That's exactly how I've been doing or go to your purchased apps under update and hit the iCloud download

  • by momokoaska,

    momokoaska momokoaska Feb 9, 2014 5:30 PM in response to nooitaf
    Level 1 (0 points)
    Feb 9, 2014 5:30 PM in response to nooitaf

    The ability to download apps after getting the error only happened after I uninstalled my Emoji keyboard and restart. (It didn't work at first, so I tried the restart for the sake of getting the god forsaken "have you tried turning your phone off and on?" question.) It's so frustrating that the problem and solutions/crappy work arounds are so different for everyone!

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