HT5569: iOS: Connecting to Wi-Fi
Learn about iOS: Connecting to Wi-Fi
-
All replies
-
Helpful answers
-
Oct 16, 2013 2:49 PM in response to pauline169by sterling r,Howdy Pauline169,
It sounds like you are unable to join other wifi networks when you are not at home.
I would recommend this article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
- Be sure you're in range of your Wi-Fi router (access point).
- Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
- Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
- Tap
and Forget this Network. - Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one. - Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If that does not resolve the issue, I would next choose one of the items at the bottom that best fits your scenario:
Unable to locate a Wi-Fi network
Unable to connect to a Wi-Fi network
Wi-Fi disconnects or signal strength is less than expected
Unable to access the Internet while connected to Wi-Fi
Unable to automatically connect to Wi-Fi
Regards,
Sterling
