HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
mike1146
Level 1 (0 points)

Q: where will i be able to go get my i phone reset?

i just got an i phone and it is disabled and when i try to connect it ti i tunes an error comes up where else can i get it fixed

iPhone 4, iOS 7

Posted on Oct 14, 2013 5:57 AM

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mike1146

Q: where will i be able to go get my i phone reset?

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  • by ckuan,

    ckuan ckuan Oct 14, 2013 6:02 AM in response to mike1146
    Level 7 (34,363 points)
    Oct 14, 2013 6:02 AM in response to mike1146

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    1. Install the latest version of iTunes.
    2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.